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Hilton Garden Inn Omaha West
Ranked #12 of 82 Hotels in Omaha
Certificate of Excellence
Reviewed January 13, 2014

We stayed here while visiting Omaha and this was a great location for our stay. Very clean, great staff. The bed was all right, but I'm guessing the mattress is about ready for a replacement. It wasn't uncomfortable but it was easy to tell that it had seen better days. Everything else was great.

  • Stayed: January 2014, traveled as a couple
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1  Thank HuskerFan1022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawestra, General Manager at Hilton Garden Inn Omaha West, responded to this reviewResponded January 20, 2014

Thank you for choosing to stay with us at the Hilton Garden Inn - Omaha West! We appreciate you taking the time to complete a review on TripAdvisor as we like to hear of our guest's experiences.

I am so pleased to hear that you were happy with your stay. I will pass your comments along to all of our department heads so they know what a great job they are doing.

We look forward to seeing you again soon. Please let us know if we can ever be of service!

Lisa W

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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342 - 348 of 470 reviews

Reviewed January 9, 2014

We always enjoy Hilton Garden Inns, the staff is friendly and they are very helpful with any questions we may have. The bedding is high quality, the rooms are warm and cozy and very clean. The breakfast is delicious with a nice variety. They also have a shuttle which is helpful many times. Beautiful inviting hotel.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawestra, General Manager at Hilton Garden Inn Omaha West, responded to this reviewResponded January 20, 2014

Dear Denise S,
Thank you for choosing to stay with us at the Hilton Garden Inn - Omaha West! We appreciate you taking the time to complete a review on TripAdvisor as we like to hear of our guest's experiences.

We were glad to learn your stay was clean and comfortable and the staff was friendly and helpful. I am happy that we were able to provide you with a good experience.

We look forward to seeing you again soon. Please let us know if we can ever be of service!


Sincerely,
Lisa W
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

best hotel we've ever stayed at. this is or second time staying there and each time we stayed for eight days. best coffee ever and its free and with hot cakes at night free also. best showers I've ever had, and hotel in the best location. I would rate this hotel on a scale of 1 to 5 stars - I would give this one a 6. Great job Hilton

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank George R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawestra, General Manager at Hilton Garden Inn Omaha West, responded to this reviewResponded January 20, 2014

Dear George R,

Thank you so much for choosing to stay with us at the Hilton Garden Inn West. We truly appreciate your business.

Thank you so much for your review of our hotel on TripAdvisor. We were glad to learn your stay was clean and comfortable and the staff was friendly and helpful. I am happy that we were able to provide you with a good experience.

We look forward to seeing you again soon. Please let us know if we can ever be of service!

Lisa W

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2013

Convenient to Rt. 6 that gets you anywhere in Omaha quickly, and also convenient to Lincoln if you're headed that direction. This hotel is new, clean, well maintained, and safe. The staff was friendly and the environment was very pleasant.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Jeffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawestra, General Manager at Hilton Garden Inn Omaha West, responded to this reviewResponded January 20, 2014

Dear Jeffrey B,
Thank you so much for the review! I am truly happy to hear of your experience at the hotel, and welcome you back at any time!

I want to thank you for the kind words you said in your review! At the Hilton Garden Inn Omaha West, we love our hotel...from the spacious rooms, to the beautiful lobby. What we truly enjoy more is when a guest stays at our hotel and enjoys it as much as we do!

Thank you, again, and please come and stay with us in the future!


Lisa Westra
General Manager

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Reviewed December 9, 2013

It is a simple Hilton Hotel with no fanfares like Hilton in Asia. The services and amenities are basic but what surprised me was the service of the hotel and the cordial staff. The hotel has free shuttle which takes you to the 5MIle radius and this is a great plus. I used shuttle for going to office, going to near buy shopping (Village Point Mall), going to near by restaurants and yes all without any cost. This was just amazing. Breakfast does not have many options and a definite area which hotel can improve upon.

  • Stayed: November 2013, traveled on business
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1  Thank saurabhagra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawestra, General Manager at Hilton Garden Inn Omaha West, responded to this reviewResponded January 20, 2014

Dear saurabhagra,
Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West,we truly appreciate your business. I also wanted to thank you for taking the time to complete a review on TripAdvisor. I want you to know my staff and I take these surveys, as well as your comments, very seriously. They help us consistently identify ways we can serve our guests better each and every day. Our job at the Hilton Garden Inn Omaha West is to provide great accommodations, warm service, and everything in between. I appreciate your feedback regarding the breakfast. I will pass these concerns to my staff so that we can better serve our guests in the future. I hope that you will choose to stay with us again.

Lisa W
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013

This hotel is just off West Dodge (a 4 land expressway), and very convenient regardless of the part of Omaha you visit. Top notch staff and accommodations. Value far superior to what you'll find downtown.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank JCfromCherokee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawestra, General Manager at Hilton Garden Inn Omaha West, responded to this reviewResponded December 5, 2013

Dear JCfromCherokee,
Thank you so much for the review! I am truly happy to hear of your experience at the hotel, and welcome you back at any time!

I want to thank you for the kind words you said in your review! At the Hilton Garden Inn Omaha West, we love our hotel...from the spacious rooms, to the beautiful lobby. What we truly enjoy more is when a guest stays at our hotel and enjoys it as much as we do!

Thank you, again, and please come and stay with us in the future!

Lisa Westra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2013 via mobile

The room was clean and nice. Bed was comfortable. Shower was great. Bathroom was clean. Everything was on par or better for staying at a Hilton. The only thing I was disappointed in was that I did not notice a free breakfast. I would definitely stay again if in the Omaha area.

Stayed: November 2013, traveled on business
1  Thank holymolyguacamole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Omaha West

Address: 17879 Chicago St, Omaha, NE 68118-2914
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Omaha
#7 Business Hotel in Omaha
Price Range: $102 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Omaha West 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn West Omaha Hotel Omaha
Hilton Garden Inn Omaha
Hilton Omaha
Omaha Hilton

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