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“Above and beyond” 5 of 5 bubbles
Review of Hilton Garden Inn Omaha West

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Hilton Garden Inn Omaha West
Ranked #15 of 81 Hotels in Omaha
Certificate of Excellence
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Above and beyond”
5 of 5 bubbles Reviewed July 2, 2013

I stayed at the Hilton Garden Inn recently (unfortunately missing the CWS event). Room service was good and fast. Room was clean and comfortable. Staff on check in and check out were friendly.

But the main reason I am writing this review is because I had left my personal credit card on the desk when I left and the Executive Housekeeper, Angelia Parker, was nice enough to call and let me know that I had left it and asked whether I wanted it mailed or FedEx'd back. Typically the way you find out that you left your card is when fraudulent charges rack up. But they found the card and secured it and it is now back in my possession. I will certainly be choosing them again on my next stay.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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406 reviews from our community

Traveler rating
    228
    110
    42
    21
    5
See reviews for
117
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30
161
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Valley City, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 1, 2013

Location is good and a short distance from restaurants and local business's. Not to mention, if you are going to visit downtown Omaha, drive time is not very long. I forgot to mention I used the fitness room which has nice workout equipment; they could use another piece of elliptical equipment.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
3 Thank Jared G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
castle rock, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 30, 2013

Dave the bartender is outstanding , I would revisit to see him! He was very accomodating to all guest and went above and beyond in all aspects of service. He also was a great team player helping his co workers in the kitchen and with room service. He is also a big baseball fan and former player!

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Ted W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Saint Paul, Minnesota
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 25, 2013

Hotel was very nice, convienent to where I needed to be. I was dissappointed that you had to pay 9.95 for an all you can eat breakfast. Hotel staff was very nice and helpful, brought us to a nice resturant nearby to meet with the rest of our group, they picked us up. Some of our group spent time at the bar, the bar tender was very nice.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
3 Thank Koreen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed June 20, 2013

We reserved this room for the night of our wedding and it was awful! We were supposed to have an upgraded room because our guests stayed there too, but the room was definitely not upgraded. The bed was so hard and there was no bath tub in our room. I didn't expect a super night bed but it was so bad that we got up and left the hotel by 7 am the next day to go home. I would have preferred to stay somewhere cheaper to have a better experience.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Brianne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hinton
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed June 20, 2013

We have stayed at this hotel on several occasions in the past but, unfortunately, this may be our last. The bedding and beds were a HUGE disappointment. The bed was extremely uncomfortable. The bedding was an odd combination - you either slept with just a sheet or a combination comforter/blanket/bed spread. It was either too cold or too hot with no way to change it. The hotel is in a great location and at least the bathroom was clean. It's unfortunate that we had this bad exerience - it left me unlikely to stay here again.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank L A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Niguel, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 19, 2013

Great location and close to nice outdoor shopping and restaurants. Room was very clean, bed was comfortable and bathroom was very nice (loved the glass shower!). I would definitely stay at this hotel again! Everything is just a quick 15-25 minutes away!

  • Stayed June 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
3 Thank Tiffany S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Omaha West

Property: Hilton Garden Inn Omaha West
Address: 17879 Chicago St, Omaha, NE 68118-2914
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Omaha
#7 Business Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Omaha West 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn West Omaha Hotel Omaha
Hilton Garden Inn Omaha
Hilton Omaha
Omaha Hilton

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