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“Close to perfect!” 4 of 5 bubbles
Review of Hilton Garden Inn Omaha West

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Hilton Garden Inn Omaha West
Ranked #17 of 82 Hotels in Omaha
Certificate of Excellence
midwest
Level Contributor
125 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Close to perfect!”
4 of 5 bubbles Reviewed May 6, 2013

This hotel is really great - convenient location close to restaurants, shopping, and freeways; wonderful breakfast buffet; large, clean, and quiet room; exceptionally friendly and helpful front desk personnel and bartender. The only complaint I have is that there was practically no water pressure in the shower, at least in our room. It was nearly impossible to wash my hair. Otherwise, I recommend this hotel.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank mns06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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389 reviews from our community

Traveler rating
    216
    107
    40
    21
    5
See reviews for
113
70
26
155
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Fort Worth, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 2, 2013

We were in Omaha for a quick 27 hour trip for a wedding. The hotel had two weddings that weekend, and check-in was not at quick as anticipated, but the hotel staff was very nice and got us into a room as quick as they could. The room and hotel itself were well taken care of. Unfortunately we did not get to really use any of the amenities due to not being in the room all that long. However, there were stains on the bed sheets that looked a little like make-up.

  • Stayed April 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
3 Thank Alyson P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawestra, General Manager at Hilton Garden Inn Omaha West, responded to this review, May 15, 2013
Dear Alyson P.

Thank you for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I also want to thank you for taking the time to post your experience on trip advisor and also want to thank you for the nice comments about our hotel and staff. Your comments are always appreciated. We sincerely apologize for the sheets not being in satisfactory condition for your stay. We will take action in the matter in hopes that it will not happen to any future guests. We hope you next stay with us will not be such a short visit and that you may untilize all amenities we offer. Thank you again.

Sincerely,
Lisa Westra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hayward, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 22, 2013

Great Hotel for a business traveler. The location is easy to access and close to many food and shopping amenities. Rooms are always clean and the staff will go out of their way to make your stay enjoyable. Omaha has proven to be a full service state and easy to get around- its hard to get lost.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
3 Thank Teresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 18, 2013

I stayed two nights while attending business training. The décor is very tasteful and inviting. The staff is very friendly and helpful. The location is just down the road from many shopping areas in several directions. I was approached immediately by wait staff when I went down for breakfast. I had a bagel with cream cheese and hot tea. I wasn't that impressed with the variety (wish they had more fresh fruit) but what they had was fresh and tasty looking. My room had a terrible view but that was because I booked it at the last second and this was all they had left. The room was comfortable and the beds were luxurious. All of the appliances worked (I didn't try the TV) and I enjoyed the free wifi.

Room Tip: Room 223 has a terrible view!
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Trudy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central, Illinois
Level Contributor
121 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 bubbles Reviewed April 9, 2013

I stayed at this property during a four day business trip in May 2012. I had grown tired of another property closer to most of my appointments and wanted to try a new place. This Hilton Garden Inn meets expectations but no more. One drawback is its location - it is on a frontage road and getting to it is a pain. One route is to drive through a large parking lot with several other businesses in it or pass the hotel and go to the next exit and backtrack. I didn't care for either option, frankly.

And it's a long drive to the airport, too!

  • Stayed May 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Davooda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rogersville, Missouri, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 22, 2013

Our entire team stayed together at this hotel. I am the parent rep for the team responsible for booking rooms w/ the help of our travel agent. Upon arrival I was given my packet w/key cards which also contained a personal note welcoming our team & wishing us good luck in our tournament & was signed by all the staff! The rooms were clean, the beds were wonderful, & the entire staff was helpful & friendly! Great stay!

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Brenda218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willard, Missouri, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 22, 2013

Nice hotel, quiet location but accessible to restaurants, grocery store and pharmacy. Helpful staff and nice amenities. Includes coin laundry service which is great for longer stays, especially with family.

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jeffnjill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Omaha West

Property: Hilton Garden Inn Omaha West
Address: 17879 Chicago St, Omaha, NE 68118-2914
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Omaha
#7 Business Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Omaha West 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn West Omaha Hotel Omaha
Hilton Garden Inn Omaha
Hilton Omaha
Omaha Hilton

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