Typically, Firebirds is one of our favorites for Happy Hour!! Very good drink and food specials. We have also eaten dinner and lunch a dozen or more times, and the food has always been excellent. We have had numerous items from salads and soups to prime rib and lobster. The food has never disappointed us!
The service has been hit and miss though. Most of the servers have been pleasant enough; however, there are a couple of managers and a bartender who have seemed as if they aren't always thrilled to be there. Hard to explain, but it is as if it is a chore to serve their customers, and sometimes lacking a smile that would go a long ways.
Last night we ate there with some friends for New Years Eve. We had reservations, and were eating VERY early to avoid the masses of people. My husband and I arrived early to pop in for a quick Happy Hour drink first. We found out they weren't having Happy Hour. BUMMER! And, we watched lots of people besides us inquire and were disappointed. Yes, it was New Year's Eve, but it seemed odd since they are incredibly busy on Friday nights, yet they manage just fine. We also figured if nothing else have one or two "feature" items, so people don't feel let down.
Anyway, we had our drink and went into the dining room for dinner. Our food again was excellent, but it took an incredibly long time to get out to us. We weren't in a big hurry, but if we had been, it would have been a different story. By the time we left, the restaurant was almost full, and hopefully, they were able to catch up.
Although last night was not a top ten for us, we will return. We love Firebirds food, and their Happy Hour. Maybe if everyone working there smiled and seemed to enjoy their job a bit more, I will give them five stars next time.