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“Little rough around the edges on New Year's Eve”

Firebirds Wood Fired Grill
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Ranked #24 of 1,368 Restaurants in Omaha
Certificate of Excellence
Price range: $21 - $30
Cuisines: American, Seafood, Steakhouse, Bar
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Restaurant details
Dining options: Lunch, Dinner, Reservations
Description: Firebirds Wood Fired Grill is located at Village Pointe next to the movie theater, just off Dodge Street. We offer authentic wood-fired steaks, seafood, specialty cocktails and select wines. Join us for Happy Hour Monday thru Friday from 4-7PM and Saturday & Sunday 11AM - 5PM at the FIREBAR(R) or on the patio. We offer top-notch service and upscale dining at a modest price. Visit us online to learn more.
Reviewed January 1, 2013

Typically, Firebirds is one of our favorites for Happy Hour!! Very good drink and food specials. We have also eaten dinner and lunch a dozen or more times, and the food has always been excellent. We have had numerous items from salads and soups to prime rib and lobster. The food has never disappointed us!

The service has been hit and miss though. Most of the servers have been pleasant enough; however, there are a couple of managers and a bartender who have seemed as if they aren't always thrilled to be there. Hard to explain, but it is as if it is a chore to serve their customers, and sometimes lacking a smile that would go a long ways.

Last night we ate there with some friends for New Years Eve. We had reservations, and were eating VERY early to avoid the masses of people. My husband and I arrived early to pop in for a quick Happy Hour drink first. We found out they weren't having Happy Hour. BUMMER! And, we watched lots of people besides us inquire and were disappointed. Yes, it was New Year's Eve, but it seemed odd since they are incredibly busy on Friday nights, yet they manage just fine. We also figured if nothing else have one or two "feature" items, so people don't feel let down.

Anyway, we had our drink and went into the dining room for dinner. Our food again was excellent, but it took an incredibly long time to get out to us. We weren't in a big hurry, but if we had been, it would have been a different story. By the time we left, the restaurant was almost full, and hopefully, they were able to catch up.

Although last night was not a top ten for us, we will return. We love Firebirds food, and their Happy Hour. Maybe if everyone working there smiled and seemed to enjoy their job a bit more, I will give them five stars next time.

Thank lynnp636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (150)
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115 - 119 of 150 reviews

Reviewed January 1, 2013

Very good food and service. It is a little on the pricier side but the food is so good it balances out. The atmosphere is warm and we never feel rushed to leave our table.

Thank Tina0516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

Me and a guest came in and were told there would be a wait of an hour. So we stood and waited. An hour in we still were not sat. A couple that walked right in for sat within 5 minutes. When I went to ask hostesses (there were four) all were extremely rude about a situation that was their fault. We finally took open seating by the bar and had a terrible waitress that was indifferent and acted like we weren't there. I have worked in restaurants for 9 years and have never written a bad review ever. Firebird convinced me to take the time to tell people how awful the service was.

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Thank Lkolobara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2012

Firebirds is one of my favorite restaurants in Omaha. Have been there several times and each time the food and service was excellent. Great happy hour prices and selection. Outdoor seating when the weather allows. Highly recommend.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank cwdaemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

Pros -
Great food at reduced price. Great ambiance (especially if the weather is nice).
Not as busy or as noisy as Kona Grill.

Cons -
Bar area is small, so unless you can go outside on the patio, there is often a wait.
Menu items used to be more inclusive. Miss the coconut shrimp!!!

Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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