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“Staff made up for shortcomings”

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Holiday Inn Express & Suites Omaha West
Ranked #37 of 82 Hotels in Omaha
Reviewed October 30, 2013

Third time to stay at this hotel. Disappointed when I checked in there were no upgrades available for Platinum level member. Then when I got to the room it was very hot in the room. When I went to dinner I told the young lady at the front desk the room was very hot when I arrived. She apologized. When I returned she offered 2000 PC points which I appreciated.

The morning breakfast was very good. I'll probably stay here again but there better be an upgrade or it will be my last stay.

  • Stayed: October 2013, traveled on business
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Thank Cy2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKDOS, General Manager at Holiday Inn Express & Suites Omaha West, responded to this reviewResponded November 11, 2013

We upgrade every single Platinum member if there is a suite available. Because we sell out so often, the suites sell out as well. May I suggest you email me prior to your stay so I can confirm the availability of a suite ; Tasha@kajhospitality.com? This also can be accomplished with a phone call if you prefer; 402-333-5566. We would hate to lose your business because a suite wasn't available. Good to hear the front desk took good care of you. Swing by the office so we can meet. Thank you for the review and happy travels.

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Reviews (226)
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91 - 97 of 226 reviews

Reviewed October 28, 2013

My husband and a business stayed in this hotel and liked the rooms and staff. My husband is staying again this week and chose this hotel. Tyler at the desk was very helpful with the future reservation.

  • Stayed: October 2013, traveled on business
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Thank Vera D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKDOS, General Manager at Holiday Inn Express & Suites Omaha West, responded to this reviewResponded November 11, 2013

Thank you so much for mentioning Tyler! We really really like him and I am glad he served you well. Come on in on a Wednesday night for a homemade sloppy joe or bowl of hot potato and bacon soup. We have to keep you warm and happy this winter.

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Reviewed October 20, 2013

We just spent 2 nights here for a wedding. The hotel is in the suburbs of Omaha and is close to shopping and dining. Our checkin was very easy and the receptionist was polite, friendly and helpful. The hotel offers a reception from 6-8 with beer, wine and pop. We did not take advantage of this because of wedding activities but we did have the free buffet breakfast each morning. It offered a nice selection of yogurt, juices coffee, cereal and assorted muffins. If you wanted a hot breakfast they has sausage, scrambled eggs, biscuits and gravy. It was good and plenty to start off the day.
The room itself was very standard. We had a king room. The bed was comfortable, the pillows not to my taste but ok. The tv had some channels with snow throughout the picture but we weren't in the room very often. The bathroom again was very typical. Tub shower, one sink, hair dryer etc.
But, the room and bath were both clean and well maintained.
Parking was free and very convenient.
We would stay here again if we had to go to Omaha.

  • Stayed: October 2013, traveled as a couple
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Thank 52ellen52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKDOS, General Manager at Holiday Inn Express & Suites Omaha West, responded to this reviewResponded October 21, 2013

Your wedding group was so much fun! Thank you for staying with us and for the nice review. Kansas City is not too far, so come on back anytime! We have a nice shopping package available for the holiday season and that free beer, pop, wine, and snack reception is served every single night.

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Reviewed October 5, 2013

My wife and I were in town visiting family and stayed 4 nights at this hotel. Everything was excellent, from the service and courtesy, to the room and the free "perks" (welcome refreshments, etc.). Located in a nice area...restaurants abound and there is an amazing Super Target across the street that would have absolutely anything you may need. Great visit!

Room Tip: We liked the first floor...walking to breakfast just a few steps away was like being at home!
  • Stayed: September 2013, traveled with family
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Thank PA_Traveler_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKDOS, General Manager at Holiday Inn Express & Suites Omaha West, responded to this reviewResponded October 21, 2013

Thank you! I am glad you enjoyed the Evening reception. We serve free beer, wine, and snacks every night of the week. We look forward to your next trip to Omaha.

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Reviewed October 3, 2013

This was our 4th stay in as many years and the hotel and staff are one of the reasons we keep coming back to Omaha.

As before the room was spotless, well equipped and spacious. I noted the addition of a microwave this time although we didn't use it.

The reception staff were as welcoming as ever and both the breakfast and managers reception ladies were efficient and welcoming. The fact that guests were playing board and card games whilst they enjoyed the managers reception shows how relaxed and comfortable the atmosphere is.

For an outsider the staff give the impression of how the perfect team should work - almost like a family running things.

Wouldn't consider staying anywhere else and will certainly be back next year!

  • Stayed: September 2013, traveled as a couple
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Thank Gill68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKDOS, Manager at Holiday Inn Express & Suites Omaha West, responded to this reviewResponded October 21, 2013

This was such a touching, heartfelt review. It really means a lot to us. I am thrilled you were able to relax and enjoy our Holiday Inn Express! Thank you!

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Reviewed August 20, 2013 via mobile

I've been a travelling person for 40+ years. This is the first time I have taken the time to submit a review-
All members of the staff are courteous, eager to assist.
The facility is spotless.
The management stresses customer relations.

  • Stayed: August 2013
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Thank f s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKDOS, General Manager at Holiday Inn Express & Suites Omaha West, responded to this reviewResponded August 21, 2013

We are so looking forward to your Spring visit! We promise to at least try to keep the spring snow storm away. If not, we will shovel a path to your bench! :) Thank you so much for the comments. You make us happy.

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Reviewed August 14, 2013

Stayed one night during a road trip with my son. Picked location using Tripadvisor and reviews were accurate. Hotel is good part of town, next to lots of places to eat, stores, etc. Zero traffic noise, easy to find.
Hotel and the property were very clean. Front desk was friendly, offered water which was nice after the long drive. My son and I changed and went directly to the pool area which is indoors and great. No issues with hotel, nice and quiet, rooms were nice.

Would stay here again for sure.

  • Stayed: August 2013, traveled with family
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Thank lwapo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKDOS, General Manager at Holiday Inn Express & Suites Omaha West, responded to this reviewResponded August 15, 2013

We appreciate the Tripadvisor review and thank you for staying with us. Every night from 6-8 pm we serve a complimentary Evening Reception. Beer, wine, pop, and snacks are served. I am glad you enjoyed our indoor pool. Next time you and your son are in town, stop by the front desk for a free pass to Lifetime Fitness Center. They offer an outdoor and indoor pool with slides. Thanks again and we welcome you back soon.

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Additional Information about Holiday Inn Express & Suites Omaha West

Address: 17677 Wright St, (south of 177th and West Center Road), Omaha, NE 68130-2095
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Omaha
#9 Romantic Hotel in Omaha
#12 Business Hotel in Omaha
Price Range: $105 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Omaha West 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the newly renovated pet-friendly, 100% non-smoking Holiday Inn Express & Suites Omaha West hotel. Located just off Hwy 275 at 177th Street on the way to Elkhorn, NE, the award winning accommodations of the Holiday Inn Express & Suites Omaha, NE West hotel are conveniently situated for business and leisure travelers. Free beer, wine, soda and snacks are served from 6pm-8pm Monday through Thursday. This west Omaha, NE hotel location provides our guests with easy access to all the area has to offer. Many shopping and dining options are adjacent in the Shops of Legacy. Sights nearby include Village Pointe Shopping Center, Westroads Mall, and Lake Zorinski Recreation Area. Henry Doorly Zoo, Nebraska Crossings Outlet Mall, Downtown Old Market, TD Ameritrade Park, and CenturyLink Center are all just a short drive. Corporate travelers find the Holiday Inn Express & Suites Omaha West hotel convenient to many companies including TD Ameritrade, Yahoo, Paypal, Oriental Trading Co, West Corporation, First Data, First National Bank, Union Pacific, Travel and Transport and Mutual of Omaha. CHI Lakeside Hospital is adjacent. Free high-speed Internet, well-lit work desks, and a 24-hour business center make working on the road easy. Enjoy amenities such as complimentary hot Express Start breakfast, indoor pool and whirlpool, and fitness center. Available only to guests of the Holiday Inn Express & Suites Omaha, NE West are complimentary passes to LifeTime Fitness located nearby. They offer indoor/outdoor swimming with water slides and their entire fitness facility is open to all of our guests. ... more   less 
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Also Known As:
Holiday Inn Express Omaha West Hotel Omaha
Holiday Inn Omaha
Omaha Holiday Inn

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