Hyatt staff waived their charges for the night that was lost due to a major storm. I was far away, had my flight cancelled and another flight cancelled and then it was too late to call and cancel the room. Technically, they were supposed to charge me for that night, but decided not to,
Interestingly, this was decision was made by a front desk employee without any consultation with her manager. This suggests that either there is a management policy in place or a culture of leadership that enables employees to make such decisions. Either way, if only more hotels were like this...
The room was extremely comfortable. The Old Market area where the hotel is located is a great place to be in the evening, with many steakhouses, restaurants and shops. The hotel also cares for travelers with its efficient shuttle service to the airport and various places in the city where they need to go.
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