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“Slow Service”
Review of P.F. Chang's

P.F. Chang's
Ranked #147 of 1,395 Restaurants in Omaha
Certificate of Excellence
Cuisines: Asian, Chinese
More restaurant details
Restaurant details
Good for: Families with children, Large groups
Dining options: Reservations
Reviewed December 31, 2013

Family of 3 dining on a Sunday evening. The restaurant was 1/2 full and apparently the kitchen couldn't keep up. The server was not attentive (didn't keep water glasses full, didn't get the extra rice we asked for, etc.) although polite. It took a full 40 minutes before we were served our food.
The food was generally good. Enjoyed the kung pao shrimp the most. The orange peel beef was chewy.
The on duty manager never made an appearance at our table. She didn't seem to be doing much of anything.
Overall I will try this restaurant again as I enjoy their food, but our recent experience makes me wonder if they might need a change in management.

Thank tivmamtv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 - 82 of 113 reviews

Reviewed November 17, 2013

We had a party of 21 and while we called ahead it was still an hour and a half wait to eat. When we finally seated the service was great. the protions seemed smaller than normal andn the chicken was definatley overcooked for my meal. we had a birthday so ordered shots a $9 each you would think they would make it a real shot not a partial shot since they have no shot glasses.
Overall it was fine but not where I will go when we return.

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Thank neatcmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

We stayed across the street and drove to PF Chang's. It was our first time taking kids there. We really enjoyed our meal and our server was excellent!

Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013

Well, we have a PF Chang's in KC and eat there for special occasions. We went for lunch on Saturday and felt a little put out. Wait staff seemed irritated and uninterested. Manager did check on us and asked about our food. Food was good, she didn't ask about our service. She did ask what we were drinking because our glasses were empty. Restaurant was only 1/2 full so they should have had plenty of time to get to us. The food was good, same as KC. But when spending this much for chinese food for lunch the service should really be much better.

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Thank KansasAmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013

After a tiring drive through wind, rain, and snow, a restaurant near our lodging seemed like an excellent dinner idea. Not feeling one bit adventuresome, we elected to go to P. F. Chang’s, located in the nearby Westroads Mall property adjacent to our AmericInn lodging. We had heard good things about Chang’s, and we were not disappointed.

We normally try to avoid chain restaurants in our travels, but on this evening we made an exception. The menu is extensive and required a greater than normal time for a thorough exam. Neither my companion nor I had much trouble finding multiple items of interest on the menu.

Our initial impression was quite good: the ambiance, the quick greeting by a hostess, and the prompt arrival of our server. We took more time than normal with the menu, and our server was extremely patient and helpful with providing useful advice. Service was very good throughout the dining experience.

We started with egg rolls, followed by soup, and entrée. The meals were more than adequate and no room was left to even consider dessert. Both of us were generally satisfied with our meals. The one moment of disagreement occurred with the “out-of-the ordinary” egg drop soup. I liked it; my companion did not. My companion had the Philip’s Better Lemon Chicken; I went with the Spicy Chicken.

The prices are moderate for such a restaurant and the value perception is high. My only disappointment—a minor point—is that I did not encounter that special, “greatest dish I ever had” experience. My menu sample was limited. I may well find a really terrific dish on my next visit. I’d classify the food as good to very good but not to the point of being truly outstanding.

Chang’s is definitely worth a repeat visit.

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Thank ColonelDoctorDennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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