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“No hot water!”
Review of Hilton Omaha

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Hilton Omaha
Ranked #10 of 82 Hotels in Omaha
Certificate of Excellence
Reviewed January 20, 2014

No hot water in the morning is not good - especially for a hotel of this caliber! I have to say it's a first for me at a Hilton. I didn't get much of a reaction from the front desk or management. I wasn't looking for any bennies, just a more empathetic response. Makes me wonder if it happens often?

Room Tip: Ask for a hot water guarantee!
Stayed: January 2014, traveled on business
1  Thank SamAdamsGhost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Manager at Hilton Omaha, responded to this reviewResponded January 22, 2014

Thank you for taking the time to submit a review, we are sincerely sorry for your inconvenience.

Your experience was not one that we have encountered at our hotel. We have sent you a private message via Trip Advisor requesting more information so that we can identify the specific room occupied to determine if there is an issue to be resolved.

Again, we are very sorry that you had a negative experience and hope you will give us another opportuntiy on future visits to Omaha.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,410)
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970 - 976 of 1,410 reviews

Reviewed January 19, 2014

rooms clean, as always restaurant bar in place, great location for business travelers but please be aware of extra charges for WIFI and parking. Staff very friendly, You may use internet access for free in main lobby

Room Tip: if you have business here....
  • Stayed: January 2014, traveled solo
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Thank V1600ZCPeterS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Manager at Hilton Omaha, responded to this reviewResponded January 20, 2014

Thank you for taking the time to review your stay.

We are happy that overall our services and amenities met your needs and we hope that we will be your destination of choice on future business or leisure travel visits to Omaha.

Thank you again for your review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2014

This hotel is connected to the Century Link center by an enclosed catwalk. It is very convenient to walk across this without going outside. The hotel is very nice and very updated. You can not go wrong staying here

  • Stayed: August 2013, traveled as a couple
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Thank Wipfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Manager at Hilton Omaha, responded to this reviewResponded January 17, 2014

Thank you for your very nice review, we are delighted that you enjoyed your stay, the attached sky bridge is a very convenient amenity for concert goers at CenturyLink.

We look forward to being of service to you again soon!

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Reviewed January 13, 2014

Excellent location for anyone attending conventions nearby. Superior guest service is also provided at every level. An excellent hotel for the business traveler with attention given to ensuring wake up calls, accommodating late arrivals, and providing useful information on local amenities.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank 402theresew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Manager at Hilton Omaha, responded to this reviewResponded January 17, 2014

Thank you for your wonderful review, as a seasoned traveler, we appreciate your kind words regarding your recent stay.

We look forward to being of service to you again soon!

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Reviewed January 13, 2014

The Omaha downtown Hilton located across the street from the Century Link Center, very convenient for attending UNO hockey games. Service is great, and rooms are plentiful. The shuttle service to the Old Market is convenient too.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Maureen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Manager at Hilton Omaha, responded to this reviewResponded January 17, 2014

Thank you for your very nice review, we are delighted that you enjoyed your stay while attending a UNO Hockey game.

We look forward to being of service to you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

To all the people involved in the business meeting who pick the Hilton Hotel as our temporary residence as far as I'm concerned you could have picked nothing better. I really don't need two hundred words to describe my stay it was said in my first sentence. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best. Hilton is the best.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Henry (Hank) B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Manager at Hilton Omaha, responded to this reviewResponded January 17, 2014

Thank you for your wonderful review, we hope to see you back again soon and often!!

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Reviewed January 7, 2014

As far as I can tell this is the only full service hotel in downtown Omaha. I stayed here for two night. It was perfectly fine as a business hotel. In winter the rates were extraordinarily low. I think a standard room was $89 and I paid $94 for an "executive floor" room, which was well worth it for the unlimited free bottled water alone. I didn't take advantage of any of the other lounge offerings, and I can't say that my panoramic view of a parking lot from the exclusive 8th floor was worth any extra. Location is good. I had no problems with the service. The food at the Liberty Tavern was mediocre but I didn't expect much.

  • Stayed: January 2014, traveled on business
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1  Thank AlphaFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Manager at Hilton Omaha, responded to this reviewResponded January 17, 2014

Thank you for you for your kind review, we are happy that overall you enjoyed your stay and the Executive Level offering met your needs.

We apologize that the restaurant food quality was mediocre, we are working closely with our culinary and restaurant staff to ensure this type of experience is corrected.

We look forward to the opportunity to be of service to you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Omaha

Address: 1001 Cass St, Omaha, NE 68102-1152
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Omaha
#2 Luxury Hotel in Omaha
#8 Romantic Hotel in Omaha
#10 Business Hotel in Omaha
#16 Family Hotel in Omaha
Price Range: $135 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Omaha 4*
Number of rooms: 600
Official Description (provided by the hotel):
Hilton Omaha offers prime location with 600 Guestrooms (150 new and 450 newly remodeled), fresh, new lobby design and Hilton Omaha is surrounded by CenturyLink Cener Omaha, Lewis & Clark Landing at the Missouri River, TD Ameritrade Park and North Downtown Omaha, the Hilton Omaha puts you steps from the Civic Center, Holland Performing Art Center and historic Old Market with its world famous shopping, dining and entertainment. Omaha has evolved into a world-class meetings and leisure destination - alive with energy and spirit and now Hilton Omaha is taking the lead with a complete renewal and expansion to enhance our hotel in downtown Omaha. ... more   less 
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Also Known As:
Hilton Omaha Hotel Omaha
Hilton Hotel Omaha
Omaha Hilton Hotel

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