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“Great easy getaway”
Review of Hilton Omaha

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Hilton Omaha
Ranked #10 of 83 Hotels in Omaha
Certificate of Excellence
Reviewed June 12, 2013

We stay at this Hilton every few months to have a mini-vacation in our own city. The great location is close to concerts, our historic Old Market, great restaurants, etc. We love the easy shuttle service and great hospitality.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Angela J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this reviewResponded June 14, 2013

Thank you for your terriffic review!!

We are delighted that you make Hilton Omaha your choice for yoru stay-cations!!

We look forward to seeing you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,165 - 1,171 of 1,458 reviews

Reviewed June 8, 2013

In a great location. Easy access to the convention center and the stadium. The front desk staff were ok. Not overly friendly and didn't welcome me as a Hilton Gold Member. I know that sounds minor but as much traveling as I do, it feels good to be acknowledged.I stayed on the executive floor and the rooms were clean, well appointed and comfortable. The staff in the executive lounge was friendly and the hours great. The evening reception had great offerings but unfortunately the lounge only had a continental breakfast. This property loses points for that one as the majority of the Doubletree's and hilton's serve Bacon, eggs and Sausage in the exec. lounge.

I did end up eating in the restaurant for breakfast one one day. Overall, breakfast was great but I was very annoyed by the burner screeching, stinging noise and had to move as far away from it as I could.

I didn't have a bad stay here and would stay again.

  • Stayed: May 2013, traveled with family
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Thank businesstraveler212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this reviewResponded June 10, 2013

Thank you for taking the time to review your recent stay with us.

We appreciate the loyalty our Hilton Honors guests, and we are very happy that you enjoyed your overall stay, and that you would stay with us again.

We appreciate your imformation on the Executive Lounge menu, we are always looking for options to keep the menu an asset for our Executive Level guests.

We look forward to the opportuntiy to be of service to you again soon!

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Reviewed June 8, 2013 via mobile

I was very pleased with the Omaha Hilton with the exception of a couple of drawbacks.

The good:
Great location near the Old Market
Recently renovated rooms
Top notch staff

Cons:
When we pulled up, the area right outside the front door was filled with people smoking. A stinky, bad first impression.

The room doors desperately need insulation around them. Many people let their doors slam shut which carries down the hallway and in other guest rooms. This was very disruptive.

I would definitely consider returning to this property, but it would not be my first choice due to the noisy rooms.

  • Stayed: May 2013
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Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this reviewResponded June 10, 2013

Thank you for your review!

We are very happy that our "top notch staff" and appearance of the hotel stood out.

We are very sorry for any noise from adjacent guests who allowed doors to slam; this is something that we have little control over; however we do have a 24-hour security team and will be happy to address this so the offending guests are aware they are being disruptive.

We appreciate your insight on the smoking location, we will look into this and see if there are any other options.

We do hope you will give us another chance when visiting Omaha again.

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Reviewed June 6, 2013

I too work with a Fortune 500 company; however it is my both my experience as a traveler and executive that has created the need for me to write this review. I believe others have not experienced the outstanding performance the Hilton Omaha delivers on a daily basis. It is a common experience to have every staff member attend to guest needs with the authority to make any issues corrected quickly and accurately. It is uncommon or a special cause that creates variation to the process and will be addressed immediately.
Occasionally any business may have a spike in demand. It is appreciated that there is a large SAC Air Force base close by and unusual for them to travel and stay in this hotel. It was special to see so many in the lobby at one time and many guests went up to them to thank them for their service versus complain that they were staying in the hotel.
It is exciting to see this hotel has been so well received in the Omaha market they they have been able to expand in the last few years adding over a 100 new rooms. This is during a downtime when many other businesses are contracting versus growing. This Hilton property is successful in attracting visitors to the downtown area and the old market area. There are many times where this large hotel is completely full including during the College World Series and Concerts at the CenturyLink Arena with direct access to the concert venue.
The gym is staffed with certified trainers to help provide correct form and safety in the use of the equipment. It is rarely busy during the late evening and they will open it up early for the busy business traveler.
I still have my platinum status at Marriott and they are only a block away; however this hotel trumps that chain and I will continue to earn points and maintain my diamond status here at the Hilton Omaha.

Room Tip: Ask for a room number less than X080 to be closer to the elevator.
See more room tips
  • Stayed: June 2013, traveled on business
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2  Thank Donald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this reviewResponded June 10, 2013

Thank you for your very kind review!!

Our entire team appreciates your kind words as it is our tenured guests who experience our property on daily basis, and realizes that while there are inevitable hiccups from time to time, that the bigger picture reflects everything that we strive to achieve for all of our guests.

We truly appreciate your business and look forward to being of service well into the future!

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Reviewed June 5, 2013

This Hilton is special because of it's unique setting by the river, within walking distance of the convention center, the World Series stadium, down town, restaurants, the old town shops and restaurants and much more. Omaha is full of unique original works of ART, starting with the hotel inside and out, a short walk to Hot Shops Art and the stunning sculptures and murals downtown. This hotel is friendly, upbeat and just all around a wonderful stay.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank gardeniabud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this reviewResponded June 10, 2013

Thank you for your nice review!

We are very happy that you enjoyed your stay and had the opportunity to experience our wonderful art collection as well as the art throughout the area.

We hope that we are your destinatin of choice on future trips to Omaha!

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Reviewed June 3, 2013

It was really nice that the hotel had valet service, having a family with kids and lots of luggage. The bellman was very friendly and efficient. The hotel looked good to begin with: the lobby looked great and impressive. However, when we reached our floor and saw the hall, we were amazed at its length. Our room happened to be at the end of it, and the walk was long. I had never seen such a long hall in a hotel in my whole life! The floor of the hall was carpeted and its design was ugly and very dizzying! The hotel room was nice, but, to our surprise, didn't have a microwave, which was very surprising and disappointing, because we had brought oatmeal from home to fix for breakfast. It did have a small refrigerator, and it worked all right. Then, the bathroom had a shower, but not a bathtub, which we need to give our small kids a bath.

The hotel had a nice swimming pool, but to get to it, you had to cross an exercise room, in which the staff didn't allow kids to play, not even with some balancing equipment. When one of our kids stepped on a low balancing board, a girl who works there approached us and told us that kids were not allowed on the equipment, that it was not safe. Both my wife and I were right by her, so we found that comment absolutely ridiculous, and her tone, completely out of place.

Bad service in this hotel was a pattern. We ate several times in their restaurant, and twice the waitress serving us was terrible: slow, bad tempered, and inefficient. Some of the food items, however, were pretty good, but extremely expensive! It was a bad value, because the quality was not as good as you would expect for that price.

Room Tip: Choose a room close to the elevator!!!
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  • Stayed: June 2013, traveled on business
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1  Thank Enrique T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this reviewResponded June 7, 2013

Thank you for taking the time to review your stay with us.

We do our best to ensure each guest has an enjoyable experience and apologize that you encountered some problems.

First, regarding your experience in the Fitness Center. The equipment is for the use of persons 18 and older for safety reasons, which we take very seriously. The equipment is dangerous to little ones even with parents nearby. I am sorry if the attendant appeared abrubt, but she was only looking out for the best interest and safety of your child.

We would have been happy to change your guestroom to one nearer the elevator or with a tub to accomodate you better. I recommend making a quick call to any hotel prior to your arrival if there are any special needs or requests. We can place these notes in your reservation and make every effort to make your stay plesant.

Your comments regarding the restaurant staff have been addressed, and we sinderely apologize for any behavior or service you felt negative.

We do hope you will give us another opportuntiy in the future. Thank you again for taking the time to review.

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Reviewed May 30, 2013

This hotel is very nice looking, very clean, and the staff was friendly. We ate in the restaurant and the food was creative and high quality.
The location was perfect, right off 480 and at the edge of the downtown hub of activity. The pool and gym were top notch.
We had a large SUV w roof topper and they did have parking out back of the parking garage which was helpful.
And the biggest plus was how dog friendly they were!

  • Stayed: May 2013, traveled with family
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Thank SharaAbra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOmaha, Assistant to the General Manager at Hilton Omaha, responded to this reviewResponded June 7, 2013

Thank you for a wonderful review, we are happy that you all enjoyed your stay, including your furry family member!

We take great pride in providing the best service and hospitality in Omaha and we are very pleased when these efforts are recognized.

We hope to see you all back again soon and often!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Omaha

Address: 1001 Cass St, Omaha, NE 68102-1152
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Omaha
#2 Luxury Hotel in Omaha
#8 Romantic Hotel in Omaha
#10 Business Hotel in Omaha
#14 Family Hotel in Omaha
Price Range: $116 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Omaha 4*
Number of rooms: 600
Official Description (provided by the hotel):
Hilton Omaha offers prime location with 600 Guestrooms (150 new and 450 newly remodeled), fresh, new lobby design and Hilton Omaha is surrounded by CenturyLink Cener Omaha, Lewis & Clark Landing at the Missouri River, TD Ameritrade Park and North Downtown Omaha, the Hilton Omaha puts you steps from the Civic Center, Holland Performing Art Center and historic Old Market with its world famous shopping, dining and entertainment. Omaha has evolved into a world-class meetings and leisure destination - alive with energy and spirit and now Hilton Omaha is taking the lead with a complete renewal and expansion to enhance our hotel in downtown Omaha. ... more   less 
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Also Known As:
Hilton Omaha Hotel Omaha
Hilton Hotel Omaha
Omaha Hilton Hotel

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