We were there one night for a wedding. The hotel was beautiful and in an excellent location- steps away from Old Market Area, where the reception was located. Hotel rooms were very nice and has a nice bar in the lobby.
But, do not plan on being able to check in early. We drove 7 hours and arrived at the hotel at noon. I knew the check-in time was at 3:00 but have never really had a problem checking into a room early. We got to the hotel at 12:30 and the lady at the front desk said there no rooms had been cleaned and checkout time was not until 12:00. She took our name and told us that she would call us when a room opened up. I told her we had a wedding to go to at 3:00 so we would appreciate whatever she could do to help us out. We went to lunch and came back about an hour later- 1:30 pm. At that time she said that there were still no clean rooms. I told her that sounded ridiculous to me- surely someone checked out early or that housekeeping could clean one room for us since we were so desperately waiting. However, she told me that housekeeping took lunch from 12:30 to 1:30 so no one was available to clean the rooms until they returned from lunch.
It was getting late and we had to leave for the wedding at 2:15 pm so we were allowed to get ready in the fitness center locker rooms. The locker rooms were very nice with all the amenities necessary. The attendant was very friendly and helpful. Eventually, we were able to check in to the room.
I understand check in time is 3:00 pm and I took full responsibility for that. I just have never had a problem checking in early. Also, it confuses me about why they would schedule the cleaning people's lunch hour all at the same time and right during checkout time.
Regardless, I really enjoyed staying at this hotel and would stay here again- as long as I don't need to be checked into the room before 3:00 pm!
- Official Description (provided by the hotel):
- Hilton Omaha offers prime location with 600 Guestrooms (150 new and 450 newly remodeled), fresh, new lobby design and Hilton Omaha is surrounded by CenturyLink Cener Omaha, Lewis & Clark Landing at the Missouri River, TD Ameritrade Park and North Downtown Omaha, the Hilton Omaha puts you steps from the Civic Center, Holland Performing Art Center and historic Old Market with its world famous shopping, dining and entertainment. Omaha has evolved into a world-class meetings and leisure destination - alive with energy and spirit and now Hilton Omaha is taking the lead with a complete renewal and expansion to enhance our hotel in downtown Omaha. ... more less
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- Also Known As:
- Hilton Omaha Hotel Omaha
- Hilton Hotel Omaha
- Omaha Hilton Hotel