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“Excellent Hotel”

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Hilton Garden Inn Omaha Downtown / Old Market Area
Ranked #8 of 82 Hotels in Omaha
Certificate of Excellence
Reviewed April 7, 2014

This is an excellent hotel! Location and value is fantastic and is my favorite HGI to stay in at. I travel approximately 2-3 nights a week and truly enjoy this facility. If you traveling to Omaha for business or pleasure, this Hilton Garden Inn is perfect!

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Christopher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon H, Guest Services Supervisor at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this reviewResponded April 9, 2014

I'm glad you enjoyed your stay with us. We at Hilton Garden Inn Omaha Downtown strive to give our guests a comfortable and enjoyable stay and it’s always great to hear about it when our guests experience just that. Thank you for your review and I hope to see you again!

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543 - 549 of 910 reviews

Reviewed April 6, 2014 via mobile

We only stayed here one day, and the main reason was the location. It is within walking distance to Old Market which was great. They also have a complimentary shuttle to the airport, another big plus. They're lobby is beautiful and the front desk staff is very helpful and friendly. We were there on a very hot day, fortunately they had ice cold lemon and cucumber water available.

My only issue was the bed. It was very uncomfortable, and made it almost impossible to sleep.

Stayed: August 2013, traveled as a couple
Thank Lilroro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon H, Guest Services Supervisor at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this reviewResponded April 7, 2014

Dear Lilroro,

Thank you for choosing to stay with us and for posting a review from your stay on Tripadvisor. We appreciate your patronage and your compliments on our beautiful hotel, amazing staff and friendly, excellent location I am truly sorry you did not sleep comfortably in our beds. There is nothing worse than being away from home and unable to sleep when traveling. I have been there myself.

I hope you will give us another chance to serve as your hosts. While the pillows and other components of the bed are a Hilton Garden Inn standard we can prepare the room in a manner that will be most comfortable for you. Just give us a call before arrival and let what we can do to make your experience most comfortable.

Thank you for your feedback.

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Reviewed April 6, 2014

With the Hay Market just a few blocks to the south, the Holland a half block to the west and the Century Link Center and TD Ameritrade Park a few blocks north you are right smack dab in the middle of the down town scene in Omaha. Usual amenities, nothing overly special. Room was specious and in good condition. CAT5 and Wireless free in room. TV accepts inputs. Breakfast not free, but reasonably priced for quality and location. A Saturday visit had what seemed like a slightly higher than normal amount of drunk crowd noise in the hall ways .

  • Stayed: April 2014, traveled as a couple
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Thank PJHoffnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon H, Guest Services Supervisor at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this reviewResponded April 7, 2014

Thank you for choosing to stay with us and for posting a review from your visit. I am so glad you had a nice visit. I’m sorry that we did not provide you with the WOW! factor we strive for. Thanks for commenting on our tasty breakfast, nice/clean rooms and convenient location. I welcome you back anytime so that we can really impress you with our service, amenities and help you have an experience to remember!

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Reviewed April 4, 2014

My friends and I recently traveled to Omaha for a concert and stayed at The Hilton Garden Inn. Malorie was at the front desk and Steve was the courtesy driver. They were both so friendly and cordial and Steve was more than willing to drive us where we needed to go. He even drove us to lunch AFTER we checked out. The hotel was clean and comfortable. Will be staying here everytime I have to stay in Omaha.

  • Stayed: March 2014, traveled with friends
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Review collected in partnership with Hilton Garden Inn
Thank Lori A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon H, Guest Services Supervisor at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this reviewResponded April 7, 2014

Thank you for choosing to stay with us and for posting a review from your visit on Tripadvisor. All of us at the Hilton Garden Inn Omaha Downtown are committed to providing exceptional guest service in a clean/well maintained facility. It's gratifying to read your review. I will be sure to pass your compliments on to the team,especially Steve and Mallorie! We look forward to serving as your hosts again very soon and are sincerely grateful for your recommendation.

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Reviewed April 2, 2014

Enjoyed our stay very much. Main reason for coming was to see the zoo. But we found that being so close to the Old Market area was a plus. Great restaurants and shopping. The free shuttle provided was a definite plus.

  • Stayed: March 2014, traveled with friends
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Review collected in partnership with this hotel
Thank Karen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon H, Guest Services Supervisor at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this reviewResponded April 7, 2014

Thank you for choosing to stay with us and for posting a review from your visit on Tripadvisor. I hope that you found the Henry Doorly Zoo to your liking! I am very grateful for your detailed feedback. All of us at the Hilton Garden Inn Omaha Downtown are committed to providing exceptional service in a clean and well maintained environment. I hope that if business or pleasure brings you back to Omaha that we might serve as your hosts again. Thanks for being our guest!

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Reviewed March 31, 2014

Unfortunately the pleasant staff can't make up for the construction disruption. This is an average Hilton Garden Inn that is well located near the Old Market area with its restaurants and shopping. The problem with our stay was the obtrusiveness of the construction. The walk from the parking lot to the lobby was full of construction dust and debris and the hammering began early on both Saturday and Sunday morning. Apart from that, the property is what one would expect from the brand. If the construction has been concluded, stay here. If not, don't.

  • Stayed: January 2014, traveled with family
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Thank allIdoistravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon H, Guest Services Supervisor at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this reviewResponded April 1, 2014

Hello allidoistravel: Thank you for taking the time to review our hotel. Please accept our apologies regarding the construction disturbance during your stay. The construction has been completed for several months now and I welcome you back to see the finished product. Thanks again for your review!

Brandon Hile, CHS
Guest Services Supervisor
Hilton Garden Inn Omaha Downtown

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Reviewed March 31, 2014

Had a wonderful time. Was able to have the friends that came along with us in the room next door and made the trip fun. All staff was helpful and very friendly. Will stay again. Garden Hilton has a lot to do in walking distance and the shuttle service to the casino's is a big plus.

Room Tip: Street noise. We were on the second floor on the Northeast corner.
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  • Stayed: March 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Diane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon H, Guest Services Supervisor at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this reviewResponded April 1, 2014

Thank you so much for taking the time to write a review for us! We appreciate your positive comments. Feedback from our guest is our most valuable tool in ensuring we are exceeding our guest’s expectations each and every stay!

Thank you for your generous comments on our amenities, facility, staff and location. We are glad you were able to utilize our great value added amenities during your stay with us!

Brandon Hile, CHS
Guest Services Supervisor

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Additional Information about Hilton Garden Inn Omaha Downtown / Old Market Area

Address: 1005 Dodge St, Omaha, NE 68102-1149
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Omaha
#6 Business Hotel in Omaha
#8 Family Hotel in Omaha
Price Range: $104 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Omaha Downtown / Old Market Area 3*
Number of rooms: 178
Official Description (provided by the hotel):
The Hilton Garden Inn Omaha Downtown/Old Market Area hotel is in the vibrant Old Market District in the heart of Downtown Omaha. Just a short walk to the CenturyLink Center Omaha and TD Ameritrade Ballpark, the hotel is in the perfect location for visitors to the city, regardless of purpose of travel! 24-hour, complimentary shuttle service is offered to Omaha's Eppley Airfield (OMA), and also provides convenience for business travelers, serving many of the city's prominent enterprises such as ConAgra Foods, Union Pacific, National Park Service, and more! Enjoy one of the city's finer dining experiences from the comfort of the hotel, too. Spencer's for Steaks & Chops is a local favorite, serving the top 2% grade of beef in the state! Winning accolades for their wine list over the past few years, you're sure to be delighted by the outstanding service and remarkable quality of product prepared especially for you. Breakfast is served in the Great American Grill daily. A cooked-to-order buffet, including freshly cut fruit and warm, baked pastries is available at an affordable price from the friendliest breakfast staff to be found in Omaha. Your satisfaction and comfort is our highest priority, and we promise to deliver the best that Midwest hospitality has to offer, guaranteed! ... more   less 
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Also Known As:
Hilton Garden Inn Omaha Downtown / Old Market Area Hotel Omaha
Hilton Omaha
Omaha Hilton Garden Inn

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