We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hilton Garden Inn Omaha Downtown / Old Market Area
Ranked #7 of 84 Hotels in Omaha
Certificate of Excellence
Reviewed January 4, 2013

The whole experience was great! Room was very nice, all employees were very courteous, breakfast was great. The manager greeted us at breakfast and later validated our parking for the evening after we had checked out. It is so close to the Century Link center that anyone can walk this distance and not have to pay for parking for an event there.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this reviewResponded January 6, 2013

Thanks for sharing a review of your experience with us with other TripAdvisor guests. It's a delight for our team to know that we have met and exceeded your expectations, and that our leadership made your stay with us memorable. Next time you're in town for an event, we'd love to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (939)
Traveler rating
Traveler type
Time of year
Language

748 - 754 of 939 reviews

Reviewed December 26, 2012

I was here for business. The Garden Inn was very clean and comfortable. Staff were friendly and helpful. The downtown location is great....easy to walk to the Old Market area. The hotel was quiet and beds were comfortable. I would definitely stay here again.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ruth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this reviewResponded December 27, 2012

Clean and comfortable, friendly and helpful - mission accomplished! Our promise to you is to ensure that you're completely satisfied with your stay in Omaha. From our Housekeeping department to our Guest Services team, we sincerely appreciate the time you took to share your experience on TripAdvisor. Thank you for being our guest, we'd love to see you on your next visit to town.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2012

We stayed in the Hilton Garden Inn downtown Omaha this past Sat eve. We had traveled to Omaha for the UNO graduation ceremonies and to have Christmas with our children and grandchildren. The hotel was the perfect location for us as we had dinner in the Old Market and attended the Orpheum theatre Saturday evening. The room was clean, comfortable and surprisingly quiet what with the amount of traffic in that area. The staff is very friendly and helpful, answering all questions and made sure we knew to use the key card in the parking garage. We will definitely stay there again.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Leroy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this reviewResponded December 21, 2012

This time of year brings in all kinds of different travelers, and it's fun for our team to learn what brings our guests to Omaha. Congratulations on having a graduate from the University of Nebraska-Omaha! In addition, thank you for choosing us as your hosts while you celebrate the holidays with loved ones. We're so pleased to hear that you enjoyed your stay with us, and we appreciate your note that you were able to relax peacefully in the downtown area despite the hustle and bustle of the city. We'll be looking forward to your return visit, happy holidays!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2012

I stayed in This Hilton and it was nice. Large comfortable room. The staff was very accommodating and went out of their way to help you. The lounge was nice and restaurant was good. Food was fine for what I ordered. The creamer in the room was soured however it curdled the minute it hit my coffee. Was not prepared for the hidden charges however. No continental breakfast. But they offer breakfast in bed and the continental breakfast is $13 But they do have a Starbucks downstairs in the lobby that you can buy better coffee. Over all it was a nice room with pleasant helpful staff. I would stay there again knowing what I know now.

  • Stayed: December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KeriFrench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

We stayed in the Hilton Garden Inn in downtown Omaha last Friday night. We live just outside Omaha, but we were going to my husband's company Christmas party and we decided we would just go get a hotel since we knew we would be having cocktails.

I reserved our room online and we had no trouble checking in when we got there Friday night. The woman at the desk was insanely friendly and helpful. We made our way up to the room and it was really easy to find.

The room itself was awesome! Flat screen TV (which was just as big as the one we have at our house! ), king size bed, coffee maker, mini fridge, spacious bathroom etc. The bed was amazing. It felt like it had a memory foam matress!

The we realized that the restaraunt was about 6 blocks away and we didn't want to walk because it was pretty frigid out. We remembered the lady at the front desk mentioned something about a shuttle. So we went back down to the desk and asked her about it and she said it was absolutely free and available right then. We got a shuttle ride to our restaraunt and then when we were ready to come back at about 2am- all we did was call and they said they would be there in 6 minutes. It was pretty much right on the dot and we were just still amazed that it was so fast and free of charge.

Then when were ready to go to bed, my husband told me to call the front desk because he usually sleeps better if a fan is blowing air, so I called the front desk. Usually when we call for a fan at when we're staying at hotels they say that they that they don't have any available. This wasn't the case, in about 2 minutes one of the workers brought up a fan to our room and we slept amazing!

I can't rave about this hotel enough. We had a wonderful stay and if we go back downtown next year for my husband's Christmas party we'll most defiitely stay again.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Samantha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this reviewResponded December 18, 2012

I can't begin to thank you enough for your rave review of your experience with us on your special night! To have our team described as "insanely friendly and helpful" let's me know that we are achieving our mission to provide the best experience that downtown Omaha has to offer. I know that our Housekeeping department will appreciate your shout-out about the quality of your accommodations. In addition, thank you for your mention of the complimentary shuttle service that we offer. Omaha is cold this time of year - you know this, and we know this - and it's great to hear that this amenity provided the +1 service we strive for. We would love to host you again during the Holidays next year, but why wait until then? We're just a hop, skip and a jump away from West Omaha, and would love to see you for another weekend getaway!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2012

My wife and I came to Omaha for the NCAA Sweet 16 Regional Volleyball tournament. The front desk gave us a complimentary breakfast for our entire stay upon check-in. The staff was very friendly and had lots of suggestions for things to do. The hotel shuttle service came in handy for a trip to the zoo and getting to & from the airport. The hotel is within walking distance to Century Link Center and the Old Market area. I would highly recommend this hotel to anyone traveling to Omaha.

Stayed: December 2012, traveled with family
Thank Roger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this reviewResponded December 10, 2012

Omaha is one of the few lucky cities to host the NCAA Women's Regional Volleyball Tournament, and we're so pleased to hear that our team played the role of host well while you were with us. We know how exciting a new city can be, and it's wonderful to hear that our team members were able to answer your questions and point you in the right direction to some of the "must see" spots in town! Thank you very much for taking the time to share your positive experience on TripAdvisor; you're welcome to stay with us anytime.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2012

This hotel had the friendliest staff I have ever encountered which made my stay all the more enjoyable. I had a great corner room on the top floor which was peaceful and spacious. Attached covered parking was another plus for the location as the Old Market area spaces filled up quickly. Lastly the breakfast was tasty, convenient and filling. I enjoyed an omelet and made to order strawberry/banana pancakes. Definitely a great hotel with a great location and friendly staff.

  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CPadleckas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this reviewResponded December 1, 2012

I know that I speak for our entire team when I thank you for giving us the accolade of friendliest staff you have ever encountered. We know that we have a hefty responsibility representing Omaha to our visitors, and it gives us great joy to know that it's noticed and appreciated. If I didn't thank you for noting one of our breakfast specials, the strawberry banana pancakes, our culinary team would be after me - your recognition for their delicious creations means the world to them! Just a short trip away from Ankeny, we expect to see you back here soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Omaha hotels
0.5 mi away
Magnolia Hotel Omaha
0.4 mi away
Hyatt Place Omaha Downtown Old Market
0.7 mi away
Hampton Inn & Suites Omaha - Downtown
Show Prices
Show Prices
Show Prices
0.3 mi away
Hilton Omaha
Hilton Omaha
#9 of 84 in Omaha
1,471 reviews
0 mi away
Courtyard Omaha Downtown/Old Market Area
0.3 mi away
Residence Inn Omaha Downtown/Old Market Area
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Omaha Downtown / Old Market Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Omaha Downtown / Old Market Area

Address: 1005 Dodge St, Omaha, NE 68102-1149
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Omaha
#6 Business Hotel in Omaha
#7 Family Hotel in Omaha
Price Range: $123 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Omaha Downtown / Old Market Area 3*
Number of rooms: 178
Official Description (provided by the hotel):
The Hilton Garden Inn Omaha Downtown/Old Market Area hotel is in the vibrant Old Market District in the heart of Downtown Omaha. Just a short walk to the CenturyLink Center Omaha and TD Ameritrade Ballpark, the hotel is in the perfect location for visitors to the city, regardless of purpose of travel! 24-hour, complimentary shuttle service is offered to Omaha's Eppley Airfield (OMA), and also provides convenience for business travelers, serving many of the city's prominent enterprises such as ConAgra Foods, Union Pacific, National Park Service, and more! Enjoy one of the city's finer dining experiences from the comfort of the hotel, too. Spencer's for Steaks & Chops is a local favorite, serving the top 2% grade of beef in the state! Winning accolades for their wine list over the past few years, you're sure to be delighted by the outstanding service and remarkable quality of product prepared especially for you. Breakfast is served in the Great American Grill daily. A cooked-to-order buffet, including freshly cut fruit and warm, baked pastries is available at an affordable price from the friendliest breakfast staff to be found in Omaha. Your satisfaction and comfort is our highest priority, and we promise to deliver the best that Midwest hospitality has to offer, guaranteed! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Orbitz, Hotels.com, Priceline, Hotwire, HotelQuickly, TripOnline SA and getaroom.com so you can book your Hilton Garden Inn Omaha Downtown / Old Market Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Omaha Downtown / Old Market Area Hotel Omaha
Hilton Omaha
Omaha Hilton Garden Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing