We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great hotel near Old Market area” 5 of 5 bubbles
Review of Hilton Garden Inn Omaha Downtown / Old Market Area

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hilton Garden Inn Omaha Downtown / Old Market Area
Ranked #6 of 81 Hotels in Omaha
Certificate of Excellence
Columbus, Ohio
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel near Old Market area”
5 of 5 bubbles Reviewed November 30, 2012

This hotel had the friendliest staff I have ever encountered which made my stay all the more enjoyable. I had a great corner room on the top floor which was peaceful and spacious. Attached covered parking was another plus for the location as the Old Market area spaces filled up quickly. Lastly the breakfast was tasty, convenient and filling. I enjoyed an omelet and made to order strawberry/banana pancakes. Definitely a great hotel with a great location and friendly staff.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CPadleckas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, December 1, 2012
I know that I speak for our entire team when I thank you for giving us the accolade of friendliest staff you have ever encountered. We know that we have a hefty responsibility representing Omaha to our visitors, and it gives us great joy to know that it's noticed and appreciated. If I didn't thank you for noting one of our breakfast specials, the strawberry banana pancakes, our culinary team would be after me - your recognition for their delicious creations means the world to them! Just a short trip away from Ankeny, we expect to see you back here soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

823 reviews from our community

Traveler rating
    459
    264
    64
    22
    14
See reviews for
189
217
45
282
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Atkinson, Nebraska
Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 29, 2012

My wife and I have stayed at the Hilton Garden Inn in Omaha probably 15 times in the past two years. It is our favorite place to stay in Omaha. The service is freindly and we appreciate their fine shuttle service. The location is great for Old Market activities and for attending Orpheum events. Spencer Steaks in the facility is superb. We find the beds quite comfortable and the breakfast is our favorite activity there.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank richard962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, December 1, 2012
Let me tell you what a pleasure it is for our team to read that you have had such wonderful experiences with us that you come to see us over and over again. Your continued patronage is the greatest compliment that we can receive, and we certainly celebrate that we WOW you each time you're our guest! Also - thank you for you for noting that breakfast in the Great American Grill is your favorite part of staying with us! For many of us who work here, breakfast is the most fun for us as well because we get to share stories and converse with guests like you! Let us know when we can prepare for your 16th time around. :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, OH
Level Contributor
397 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 bubbles Reviewed November 28, 2012

I stayed here 2 nights for work. Parking is in the garage next door and is $10.00 day. Unlimited in/out.
The lady that checked me in was not very friendly. I had to ask about the parking rate and I had to ask about a couple of other things. I did notice the person beside me didn't have to ask because the lady that checked him in was friendly and volunteered information.

Otherwise I stayed on the 7th floor, the rooms was a little out of date but clean and quiet. No issues. There room service menu is very small not what other HGI's are. There is a steakhouse connected so that is where the menu comes from.

I didn't use the gym or business center. I would stay here again if in the area. The only negative was when I checed in. Otherwise everyone was friendly and personable.

Stayed November 2012, traveled on business
Helpful?
Thank DavidandKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, December 1, 2012
Thank you for sharing a review of your experience at our hotel with other TripAdvisor guests. It's important to us that your arrival experience is one that is welcoming and pleasant, and we sincerely apologize that you didn't receive the stellar service our team is known for during this stay. I can assure you by the examples you witnessed from our other team members that your particular check-in experience was atypical for us, and I know that on your next visit our team will impress you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed November 26, 2012 via mobile

The staff was very courteous and helpful. Rooms were large and clean. The bed was a bit hard, but comfortable. they offer a free and very good "made to order" breakfast. The manager stopped by to talk with us at breakfast. He seemed really interested in what we had to say, vs. just talking to us because it was required. The only issue was parking in their very small vehicle area for registration. They can't do much about this, as it is a downtown based hotel and space is not available. note: only 2 cars can fit there. However, once you check in, free parking is available in the multi- level garage next door. Close to everything in downtown Omaha. Walking distance to the Durham Museum. We will return here for sure the next time we are in Omaha.

Stayed November 2012, traveled as a couple
Helpful?
Thank Marco57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, December 1, 2012
It is my expectation for our team that we take a sincere interests in our guests, after all, without you, there is no need for us to be around. Our team has some of our most memorable conversations during the breakfast hours in the dining room of the Great American Grill, and we're delighted to review that our team expressed genuine kindness to you while you were with us. We must admit, our footprint in downtown Omaha is rather small which limits space in some areas, however, our attached parking facility comes in quite handy for many of our guests. Thank you for taking the time to note your experience with us, we appreciate the feedback and look forward to your next visit to Omaha!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
Level Contributor
3 reviews
5 of 5 bubbles Reviewed November 26, 2012

Great Hotel for downtown Omaha. It is within walking distance to Civic and Quest (or whatever the name changed to). It is also a very easy walk to the Old Market with a bunch of different types of bars and great restaurants. Not to mention after calling about 10 different Hotels in the area it was the least expensive by a fair amount.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mike r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, December 1, 2012
We appreciate that you gave our hotel a positive review shedding light on how convenient our location is for guests to our community. Our good, old friend the Omaha Civic Auditorium definitely doesn't receive as much recognition as it once did, but it certainly still plays an important role downtown hosting a number of events including graduations, athletic games, and sometimes even concerts and shows! Value is at the top of our list - we want you to have a great experience at a price that you feel is fair, and we're glad to hear that you found that price to be one of the best in the area! Please come back to see us anytime.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 21, 2012

I can find no wrong with this hotel. I arrived in Omaha after an 8 hour drive. They had a free happy hour (which included wine and beer, meatball sandwiches, salad, bread sticks.) I didn't have to go anywhere for dinner. The woman working the happy hour was so sweet and told me that they were there to make sure I had a happy stay. She needs a raise! The free breakfast was AWESOME! Better than some restaurants that I'd visited. I'll definitely be back!

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lawgirl333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
76 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed November 21, 2012

I stayed here in October 2012, and the hotel is very nice- clean rooms and good service from staff. Check-in was efficient, and the room was comfortable. The hotel provides complimentary coffee, which is nice although the quality is not good. The location is great with easy access to downtown locations, including the Old Market. The only significant problem I encountered was with the hotel shuttle. I requested the shuttle multiple times during my stay, and the staff usually over-promised and under-delivered with respect to timeliness. I would consider staying here again but would likely explore other hotels in the area as well.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank RazorTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinsicner, Manager at Hilton Garden Inn Omaha Downtown / Old Market Area, responded to this review, November 26, 2012
We appreciate that you took time to provide a review of our hotel on TripAdvisor. It's always great for us to review that you found our rooms to be very clean and that you received good service from our team despite a few hiccups with our complimentary, 24-hour shuttle service that we offer. It is, of course, our top priority to transport our guests safely to and from Omaha's Eppley Airfield (OMA), as well as local businesses in the downtown Old Market District. We appreciate your business when you visit town and invite you to give our hotel another go during your next visit, as I know that our team can impress you if given another opportunity!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Omaha hotels
0.4 mi away
Hyatt Place Omaha Downtown Old Market
0.3 mi away
Residence Inn Omaha Downtown/Old Market Area
0.5 mi away
Magnolia Hotel Omaha
Show Prices
Show Prices
Show Prices
0.3 mi away
Hilton Omaha
Hilton Omaha
#11 of 81 in Omaha
4.0 of 5 bubbles 1,282 reviews
0.6 mi away
Homewood Suites Omaha Downtown
0.4 mi away
Hotel Deco XV
Hotel Deco XV
#16 of 81 in Omaha
4.0 of 5 bubbles 485 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Omaha Downtown / Old Market Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Omaha Downtown / Old Market Area

Property: Hilton Garden Inn Omaha Downtown / Old Market Area
Address: 1005 Dodge St, Omaha, NE 68102-1149
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Omaha
#6 Business Hotel in Omaha
#8 Family Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Omaha Downtown / Old Market Area 3*
Number of rooms: 178
Official Description (provided by the hotel):
The Hilton Garden Inn Omaha Downtown/Old Market Area hotel is in the vibrant Old Market District in the heart of Downtown Omaha. Just a short walk to the CenturyLink Center Omaha and TD Ameritrade Ballpark, the hotel is in the perfect location for visitors to the city, regardless of purpose of travel! 24-hour, complimentary shuttle service is offered to Omaha's Eppley Airfield (OMA), and also provides convenience for business travelers, serving many of the city's prominent enterprises such as ConAgra Foods, Union Pacific, National Park Service, and more! Enjoy one of the city's finer dining experiences from the comfort of the hotel, too. Spencer's for Steaks & Chops is a local favorite, serving the top 2% grade of beef in the state! Winning accolades for their wine list over the past few years, you're sure to be delighted by the outstanding service and remarkable quality of product prepared especially for you. Breakfast is served in the Great American Grill daily. A cooked-to-order buffet, including freshly cut fruit and warm, baked pastries is available at an affordable price from the friendliest breakfast staff to be found in Omaha. Your satisfaction and comfort is our highest priority, and we promise to deliver the best that Midwest hospitality has to offer, guaranteed! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hilton Hotels Direct, Expedia and Priceline so you can book your Hilton Garden Inn Omaha Downtown / Old Market Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Omaha Downtown / Old Market Area Hotel Omaha
Hilton Omaha
Omaha Hilton Garden Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing