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“Impressive!!!”

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Hawthorn Suites by Wyndham Omaha/old Mill
Ranked #22 of 82 Hotels in Omaha
Omaha
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Impressive!!!”
Reviewed March 30, 2014

The customer service was stellar! These people went above and beyond to make sure that I was They had a delicious breakfast buffet daily and laundry facilities that were convenient (esp since I was there for 10 days).

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Laniese S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthornOmahaManag, Front Office Manager at Hawthorn Suites by Wyndham Omaha/old Mill, responded to this review, April 1, 2014
Dear Valued Traveler,
We appreciate the feedback on your recent extended stay with us at the Omaha Hawthorn Suites. The staff here was excited to hear you enjoyed your encounters with them and they exceeded your expectations. We look forward to seeing you if you are ever in the Omaha area again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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593 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
San Francisco, California
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 28, 2014

PROS: I love the fact that it was a nice small kitchen and also has a laundry room downstairs. It's very convenient. I also love the homely feel it has. It's not commercial at all and I sincerely loved that, seeing as I just came from a very commercial hotel in San Francisco- hotel kabuki.

STAFF: Staff was very friendly and management gave all the members working on my project a welcome package, it was very sweet. They were helpful with questions too.

CONS: As much as I love the homely feel, I have to be brutally honest. THIS IS NOT THE CLEANEST HOTEL..AT ALL. When the bed was made, it was made like whoever made was upset, strange(because sheets were changed only one a week,except upon request). Whenever the dishwasher was cleaned, the detergent was always all over the floor. EVERY TIME. The bathrooms were so unclean I had to buy my cleaning products(complete with the toilet bowl brush) ..yes, it was that bad. I'm never around when the rooms are cleaned, and the one time i was there, the staff member literally just walked in the bathroom, wiped the mirrors. toilets seats, wiped sides of the tub and flushed the toilet. and that was it. I had to show her the black stuff all around the toilet bowl, politely and begged to please see what she could do and I left. When I came back, nothing changed. That was when I bought my own cleaning product and NEVER for the rest of my stay let anyone clean my room again.

Secondly, the alarms go off at odd times of the night for no apparent reason. No one ever apologizes or tells you why. The phones by the way, are filthy. By filthy, I mean they have CLEARLY visibly stuff on them. Mine, that is, I don't want to generalize.

Bottom line, do not expect the clean, or actual hotel courtesy here, you won't get it. Expect leaving in comfort of everyday amenities. That's about it.

Room Tip: the walls are pretty thin in the rooms so stay away form elevator or staircase areas. Either way, d...
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank okkonedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthornOmahaManag, Front Office Manager at Hawthorn Suites by Wyndham Omaha/old Mill, responded to this review, April 1, 2014
Thank you for your candid feedback regarding your recent experience at the Hawthorn Suites Omaha. We take these surveys very serious. We have communicated both the positive and negative feedback to the team. We apologize for the housekeeping issues you encountered. Rest assured this has been brought to the attention of our housekeeping supervisor and will be used as a training tool for the housekeeping team. We enjoyed having you and thank you again for taking the time to provide us with a review on your recent stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Omaha/old Mill

Property: Hawthorn Suites by Wyndham Omaha/old Mill
Address: 360 S 108th Ave, Omaha, NE 68154-2602
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#4 Best Value Hotel in Omaha
#18 Business Hotel in Omaha
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites by Wyndham Omaha/old Mill 3*
Number of rooms: 130
Official Description (provided by the hotel):
The newly remodled, Hawthorn Suites Suites Omaha Old Mill is an ideal choice for both business and leisure travelers. Each spacious suite has a fully equipped kitchen complete with a full-size refrigerator/ice maker, microwave, range, and dishwasher. Traveling on business? Bring your laptop and work efficiently at your executive desk. Communication is no problem with voice mail, free local calls, free high speed internet access and two separate phone lines. Hungry? Visit our three vending machines. Work off some stress in our 24-hour fitness center. Staying a long time? Take advantage of our on-site complimentary laundry facility. We are a pet friendly hotel too (fees apply). Located near the city's major expressways, we're just minutes from Omaha's Eppley Airport and Omaha's downtown business district. Hawthorn Suites is conveniently located in the Old Mill Business Park. Companies such as ICON, West Interactive and TDAmeritrade. A short drive away you will also find Nebraska Furniture Mart, the University Nebraska at Omaha, and UNMC. You will find yourself an easy 15 minute drive to the Holland Center, the Henry Doorly Zoo and the TD Ameritrade Ballpark home of the College World Series. Many of our guests come back every year for events such as the CWS and the Berkshire Hathaway. ... more   less 
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Also Known As:
Candlewood Suites Omaha Hotel Omaha
Candlewood Omaha
Omaha Candlewood Suites

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