This was our second (possibly our third) stay at this Inn. We are traveling cross country with our dog for the winter so our car is loaded to the gills. The staff (Carol) was incredibly helpful in getting us a room that was not only on the first floor and near an exit door, but where we could also have our car just outside the window so we could see it. She was very patient, understanding and professional.
The inn is suffering a bit with old age in that the carpet and wall paper could use replacement. The bedding was just fine and upgraded, new flat screen tv, micro and mini fridge all good. The bathroom sink was clogged and there was a constant rhythmic chirp of some sort coming out of the vent, so we had a very disturbed night of sleep. By the time we were aware of these problems, we were settled in with our dog and way too tired to move and make an issue of it. I was surprised to find Carol there again in the morning and when I told her of the problems, she very kindly adjusted my rate which helped a great deal in taking the sting out of a not so great night. They are very pet friendly and gave our dog biscuits and me pet waste bags. With great customer service like that, we are able to overlook the few shortcomings and we will return the next time we are in the Omaha area.
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- Also Known As:
- Best Western Plus Kelly Hotel Omaha
- Best Western Kelly Hotel
- Best Western Omaha
- Omaha Best Western