I travel for a living and have NEVER been treated so poorly. While I was away on business, we decided to save money while relocating from Houston to Omaha. Poor choice of hotels. Wife stayed two weeks,Third day at Hotel she requested that the Tub be cleaned, it didn't get cleaned. she complained to the manager next day, it didn;t get cleaned, I called the fifth day, spoke to the mgr, professionally of course, he said that the maid responsible was,"his best maid," and he couldn't believe what we were saying. he inspected himself. By this time I was on my way back to Omaha. I saw the mgr and the maid in the bathroom. the left without a word. next day, we went to work, the bath was cleaned but now the towels were not changed. I called front desk, and as the mgr himself cleaned the bath he said that it couldn't be because he cleaned the room. so as the mgr was not there, I asked the front desk associate to come verify.
i will never darken their door again, i have written to their corporate offices. no apology is going to fix a mgr calling me and my wife liars, due to his own ineptness.
stayed there feb 2014
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