We have stayed at this Element a few times. We always appreciate the quiet and spacious clean rooms, central location, friendly and helpful hotel staff. We have just two complaints, and they have always been the same.
1) The Internet speeds in the rooms are painstakingly slow. If you expect to watch video on your device, forget it. It is constant buffering.
2) The carts they have to take your stuff to the room have three problems ....they are way too small (for us we must use two of them to avoid two trips) .... they do not have any way to hang anything up (garment bags and other bags have to be stacked on top of other bags ... they only have TWO carts for the entire hotel!
Yes, just TWOP carts. This last trip we went down to get a cart to bring our stuff down to the car, and as is typically the case, there were none available. The desk person said he would call us when they were available. An hour later no call and no carts still available. So, to avoid having my wife carry stuff, I made FOUR trips back and forth to the lobby to get all of our stuff down.
This hotel definitely needs faster Internet, bigger carts and more carts!More