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“Efficient and nice modern feel”

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Element Omaha Midtown Crossing
Ranked #19 of 81 Hotels in Omaha
Certificate of Excellence
GreenLeadersGold level
1 review
“Efficient and nice modern feel”
4 of 5 bubbles Reviewed September 8, 2013

My brother, fiance and I stayed here after reading some last-minute reviews online. The website showed a clean atmosphere and decent location close to family. There were some issues we had, however. Didn't see on their website that they allowed pets (thank goodness they do!)... The parking was pricey and confusing to find our way. The room itself was nice enough but there were stains on the (rather uncomfortable) couch. Around 9 pm we got the late night munchies so went down to the grocery store, they close super early! And no pool unfortunately. The room felt like a hippie dorm room... I don't know what it was about the atmosphere but it felt strange. Also- VERY noisy street outside! I couldn't fall asleep, it sounded like ambulances and motorcycles were right outside (we were on 5th floor). Didn't try breakfast since we woke up late, but its very nice to have noon check out! Front desk staff were decent but the check in lady spoke very soft and was hard to understand. The gentlemen who worked the night/ morning shifts were pleasant though. May or may not stay here again considering the room totalled near $160 (including taxes, but that's crazy for one bed!)

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Princessmichee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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450 reviews from our community

Traveler rating
    250
    134
    43
    13
    10
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Des Moines, Iowa
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

One of, if not the best hotel I've ever stayed at. Beautiful hotel in a beautiful location. The room my wife and I had was spacious. The staff was amazingly helpful. The only complaint I had was the overall cleanliness of the room. You could tell housekeeping rushed through cleaning the room. The tile floor left your feet black which then left black foot prints in the shower. The dishes in our room still had dried on food from the last guests. I realize that might put some people off but, it was easily taken care of. I would definitely stay there again. They just need to invest more time in properly cleaning the rooms.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Zambrewzers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea N, Starwood Hotels & Resorts at Element Omaha Midtown Crossing, responded to this review, September 19, 2013
We really appreciate your review, thank you for sharing. We are delighted to learn you enjoyed your recent stay with us and found our location to be both convenient and comfortable. Thank you for bringing the housekeeping items to our attention. We have addressed this with our housekeeping staff and proper action has been taken to ensure these issues are not encountered again. We hope to have the opportunity to welcome you back the next time you are in town. Thanks again and take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed September 3, 2013

We made this motel one of our stops on our way back from Vegas. We were told that we were going to receive an upgrade to a suite that had a kitchen, fridge, oven, etc. There was also a sofa that could sleep one to two people. Initially, it looked like such a good deal but that impression faded very quickly when my son and his girlfriend tried the sofa. It was pure pain and just horrible. Our bed was slightly better but not by much. The bed was not as comfortable as you would expect from similar chains. The decor was horrible, with lots of ugly brown and grey. Furniture was beaten down quite a bit, especially the sofa. The bathroom was beautiful with dispensers for soap and shampoo. The room has a nice touch of technology with the key used to turn the power on as you enter. The staff was beyond helpful, kind, and courteous. The responded to some of our requests immediately. They were beyond anyone's expectations. I would have really rated this place much lower if it were not for the staff.

Room Tip: Check your Upgrade before You decide to take it
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank sunseedco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea N, Starwood Hotels & Resorts at Element Omaha Midtown Crossing, responded to this review, September 19, 2013
Thank you for taking the time to share your comments with us. We regret to hear about the dissatisfaction during your recent stay with us. We understand that not everyone will appreciate our modern, Eco-friendly design, but we strive to provide each of our guests with an exceptional stay and quality customer service. It’s great to hear you enjoyed our friendly associates and we sincerely hope the rest of your stay in Omaha was enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowling Green, KY
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed September 2, 2013

Stayed at the Element for 2 nights. Chose the location based on proximity to business meetings. I was a little concerned since I had a 6 am flight out, and the shuttle did not run that early. No problem, the night before leaving the front desk arranged a car to pick me up at 4:30, which was way, way too early ! It was 10 minutes to the airport, and I am told traffic is rarely an issue, regardless of time of day.

Others have commented on the suite layout, which I liked but did not have much need for. There is a small grocery store attached, so supplies are readily available.

Room was very spacious and comfortable. Staff were extremely nice and helpful. The Midtown Crossing area has a few restaurants which are steps from the hotel door.

Overall, a very nice stay. Will be in town several more times and the Element will be my first choice.

  • Stayed August 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank Hunter747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Quinta, California
Level Contributor
209 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed August 29, 2013

This is new type hotel by Westin. It is more attuned to longer stays with a full kitchen. I liked the fact that it was not edgy like Aloft and kept the Heavenly Bed and Shower. A free breakfast was another delight.

Room Tip: I am more concerned about upgrades than a good room. This hotel offered none
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, Iowa
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 28, 2013

If you'd like a room with a view ask for a corner room facing the amphitheater. This gives you a view of the green space and more windows. This is a good hotel. The contemporary design that looks so good in the lobby isn't as well executed in the guest rooms. Rooms were clean and the staff is friendly. Breakfast is included and as good as any "free" hotel breakfast that I've had.

Room Tip: Get a corner room facing the amphitheater for a better view.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank lawyernupe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Oswego, Oregon
Level Contributor
100 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed August 26, 2013

Suite style hotel room with a good sized kitchen. There is a full size grocery store attached to the hotel so this is a nice perk for people who are staying a while and want to do some of their own cooking. They have a nice breakfast and a good workout room.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greatfultravelr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea N, Starwood Hotels & Resorts at Element Omaha Midtown Crossing, responded to this review, August 30, 2013
Thank you so much for your review. We are pleased to hear our hotel accommodations fit your needs well and you enjoyed your stay with us. We are delighted you were able to take advantage of our complimentary breakfast and state-of-the-art fitness center. We hope to see you again during your next visit to Omaha. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Element Omaha Midtown Crossing

Property: Element Omaha Midtown Crossing
Address: 3253 Dodge St, Omaha, NE 68131-3408
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Omaha
#5 Business Hotel in Omaha
#6 Romantic Hotel in Omaha
#14 Family Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Element Omaha Midtown Crossing 3*
Number of rooms: 132
Official Description (provided by the hotel):
Located just a few miles from Rosenblatt Stadium, the Element Omaha Midtown Crossing offers visitors use of a full kitchen in every guest room, a spacious work desk and free breakfast every morning. ... more   less 
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Also Known As:
Element Omaha Midtown Crossing Hotel Omaha

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