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“Wouldn't stay again”

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Comfort Inn at the Zoo
Ranked #47 of 81 Hotels in Omaha
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Wouldn't stay again”
2 of 5 bubbles Reviewed August 24, 2013

This hotel was run down in the rooms. The ceiling was gross. We had asked for rooms close to family but they were as far apart as could be. There were rowdy and rude guests that didn't watch their kids. The room was over priced. The only reason to stay is maybe the location near the zoo but I don't think it is worth it.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank otrinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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234 reviews from our community

Traveler rating
    63
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    45
    23
    17
See reviews for
113
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Nebraska
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed August 23, 2013

My wife and I needed a place to stopover for the night. Knowing it would be a late night check-in and an early out...decided upon Comfort Inn at the Zoo. This was perfect. Great location for ease of travel (interstate exits and downtown), the room was clean and comfortable. The breakfast was excellent as well with hot and cold items. I'm sure that some periods could be loud with kids, but our stay was in the middle of the week so it was very quiet. There is a McDonald's, Jimmy Johns and a 24hr convenience store within walking distance. It appears that the hotel has recently been updated. One complaint would be that when we showed up to check-in, there was no attendant available for nearly 10 minutes. We just kind of hung out in the lobby wondering where anyone was. But we were a late check in )past 11:30 p.m. so no big deal for us.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank raycincyben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review, August 26, 2013
Dear Raycincyben,

Thank you for telling us about your stay with us. We appreciate all of your feedback. We are so glad that we could accommodate you during your stay over. We appreciate your concerns about the front desk staff. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Comfort Inn Omaha at the Zoo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cozad, Nebraska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 23, 2013

Stayed here recently while traveling through Omaha. Had a very nice room, at a reasonable price. Easy to get to off the interstate, and the staff was excellent! Larissa at the front desk was extremely helpful in pointing us in the right direction as far as places to eat and things to do in the area. Breakfast was awesome!!! Will definitely be back next time we are in town!!!!!!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joe m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review, August 26, 2013
Dear joe m,

Thank you for telling us about your stay with us. We really appreciate all of your feedback. We are so glad that you stayed with us. We really appreciate your comments about Larissa. We will make sure that we pass this feedback on to her. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Comfort Inn Omaha at the Zoo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colon, NE, USA
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed August 18, 2013

My mother and I booked a room for this hotel through hotwire as the secret price deal. We had things going on downtown Omaha both Saturday night and early Sunday morning. It was a very convenient to the areas downtown while not being in the hustle and bustle of the downtown area unless you are planning on going to the zoo. There were a lot of kids at the hotel as could be expected as it was literally the only hotel right by the zoo. There was absolutely no water pressure in the shower which was the worst thing I can say about the hotel. The staff was nice, but the lobby did smell overwhelmingly of stale smoke. Plenty of options for a quick breakfast: waffles, muffins, cereals and fruits available.
Overall it was great for what we needed the major problem was there was NO WATER PRESSURE.

Room Tip: Get a room on the second floor to avoid the noise from kids running around on the second floor.
See more room tips
  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Linsee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review, August 20, 2013
Dear Linsee S,

Thank you for telling us about your stay with us. We really appreciate all of your comments and concerns. Thank you for sharing your concerns about the water pressure in your room. We are very sorry for that inconvenience. We have passed this on to our staff. We use guest feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Comfort Inn at the Zoo Omaha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 3, 2013

Beware of any good things you've read about this place. If you like screaming kids running around all times of the day, this is the place for you. Also, if your room is on the first floor be prepared to hear them running around from the room above you. If you are unlucky enough to get a room on the courtyard, be prepared for the rude guests who stay up talking outside your patio doors until after 3am in the morning, the management doesn't seem to care either. The courtyard is also where the smokers hang out so you can't even enjoy sitting outside. Other guests also take your table and chairs from in front of your door, so you're lucky if you even get a chance to sit outside. The hotel also leaves all the lights on in the courtyard throughout the night. The pool is a joke too, small and constantly filled with kids, even after the closing time of 11pm. Being 'Choice Hotel' members we would have to say this has to be the worst hotel hotel we've stayed at. That's it for now, time to catch up on the sleep we lost last night.......Signed 'Sleepless in Omaha'

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Usatravel99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review, August 18, 2013
Dear Usatravel99,

Thank you for telling us about your stay with us. We are very sorry that you were not completely satisfied. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests. Thank you so much for staying with us.

Sincerely,
Comfort Inn at the Zoo Omaha
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Travelers are raving about these Omaha hotels

Polo, MO
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed August 2, 2013

The room our family stayed in was very spacious. We had a non-smoking suite, but it was situated directly across the hallway from several smoking rooms and the smell in the hall was unbearable. The pool is very small. The breakfast was above average with choices for everyone in the family. While the staff was very friendly we probably won't stay here again.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank loupelou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review, August 18, 2013
Dear loupelou,

Thank you for telling us about your stay. We appreciate your comments about the hotel. We appreciate all of your comments and concerns. We have passed these concerns on to our staff. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Comfort Inn at the Zoo Omaha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankeny, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed July 24, 2013

I found this hotel when booking on Expedia; it was the “deal of the day” and that should have been my first clue! I reviewed the reviews and found them mostly favorable and we would be arriving late and checking out early so all I was interested in was a CLEAN & SAFE location.

Upon check-in (in the dark) it appeared to be "ok". The hotel is older and needs to be modernized. I booked a double queen room; one bed's sheets were ok and the other had stains (semen). I instantly requested clean sheets and waited 15 minutes and then went to get my own sheets from the front desk. I meet the front desk/housekeeper (plays both rolls) in the hallway and he was bringing me the top sheet, I advised I would need the fitted sheet and told him what I found and his response was "Oh, ok." Seriously!! The second fitted sheet felt like it was freshly laundered (it was warm to the touch), but it too was stained with a dark substance.

We found a large spider in the bathroom light (thank goodness it was inside, but if there is one there is more).

We found breakfast to be very chaotic and they had nearly run out of everything by 8:15. Upon checking out I walked 3/4 of the way around the hotel to find the ice machine and then walked past the breakfast prep area / laundry room / storage room (which is at the end of the hallway from the breakfast dining area). They prep the food in this dark dingy room and then walk the food all the way down the hallway. Gross!!

When I checked out I informed the front desk of my concerns and asked form a discount for the night’s stay, she was not able to do so since I had booked/prepaid with Expedia but called the manager and I was told by her I would receive a certificate for a free stay at another Choice hotel property. She said the manager would be arriving within the hour and would call me on my cell phone. Well, big surprise...no call within the hour or since then!

After spending the previous 4 nights in another Comfort Inn location in Rapid City SD this was a huge disappointment.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Justin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review, August 18, 2013
Dear Justin,

Thank you for providing us with feedback about your stay. We are very sorry that you were not completely satisfied with your stay. We strongly value all guest feedback. We will pass this feedback on to our staff. We use guest feedback to make changes to the hotel to make it better for you, and future guests,. Thank you so much for your time.

Sincerely,
Comfort Inn at the Zoo Omaha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn at the Zoo

Property: Comfort Inn at the Zoo
Address: 2920 South 13th Court, Omaha, NE 68108
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 81 Hotels in Omaha
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn at the Zoo 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The Comfort Inn® at the Zoo is conveniently located off Interstate 80 and is one of the closest hotels to the highly rated Omaha's Henry Doorly Zoo. TD Ameritrade Park is about two and a half miles away. This Omaha, NE hotel is minutes from the Durham Western Heritage Museum, the Joslyn Art Museum, the CenturyLink Center Omaha multipurpose facility and Lauritzen Gardens, Omaha's Botanical Center.All guest rooms have cable television with HBO, in-room movies, refrigerators, coffee makers, irons, ironing boards, hair dryers and massage shower heads. Executive and family suites come complete with microwaves, refrigerators and wet bars. Non-smoking rooms are available ... more   less 
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Also Known As:
Comfort Inn At The Zoo Hotel Omaha
Zoo Hotel Omaha
Comfort Inn Zoo
Omaha Comfort Inn

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