Horrible hotel. Save your money and stay somewhere else. Cheap old fixtures and old tube TV's. Needs updated badly. There was mildew on the face of the shower head, old linens, and the room smelled like musty basement and grandma candles (room 109 specifically). We have stayed in Country Inn's in Iowa prior so our expectations of a $151 (after taxes) room were high. We went back up to the front desk after seeing the room and told Ryan we were not satisfied and would like to not stay (or find some other solution). He immediately became defensive and his customer service skills were extremely poor and unprofessional. Most disappointing front desk clerk I have ever met. He called his manager, who had left for the evening, and in front of us and other guests described me as being extremely upset and angry! I asked Ryan if I could speak with her (wanting to clarify my calm demeanor) and he said to me under his breath, with her on the phone, "she doesn't like that". At one point their offer to assist us was to downgrade to a cheaper king room (that had a flat panel TV?) for an additional $50?! So no refund on the $151 Expedia already had which would make a $200 night in a hotel that makes "Motel 6" look like Embassy Suites. So, long story short, Ryan's inability to help and his managers unwillingness to work with us on a solution, along with Expedia's inability to do anything without Ryan's manager's presence in the hotel had us heading back home for a late night late drive and a forgettable start to a fun weekend. FYI - I tried calling the General Manager and got to a dial by name directory. His name and extension would not come up. Frustrated.
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- Also Known As:
- Country Inn And Suites By Carlson, Omaha West
- Country Inn & Suites By Carlson, Omaha West Hotel Omaha
- Omaha Country Inn