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Country Inn & Suites By Carlson, Omaha West
Ranked #28 of 81 Hotels in Omaha
Certificate of Excellence
Milwaukee, Wisconsin
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Adequate”
3 of 5 bubbles Reviewed March 30, 2012

Overall, I would give this hotel a C+ -/ B- rating. My room was clean; however, the carpet and chairs had stains. Also, the TV was old and had some funky color issues. They should invest in flat screens. In fact, the property - although clean - could use a makeover. A huge plus is the next door gym; 24 hours with plenty of equipment. Staff is friendly and accomendating.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jylleallison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Omaha West, responded to this review, April 2, 2012
Dear Jylleallison,

Thank you for taking the time to review our hotel. We appreciate all of your thoughts and concerns. Your concerns about your room are very important to to us. We have passed these comments on to our management. We are currently looking into all the concerns.

Thank you again for your time. We hope that you will stay with us again in the future.

Sincerely,

Country Inn & Suites Omaha West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

210 reviews from our community

Traveler rating
    116
    50
    29
    8
    7
See reviews for
89
18
9
70
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Bloomingdale, New Jersey
1 review
5 of 5 bubbles Reviewed March 21, 2012

Desk managers day and night were outstanding. They helped with restaurant suggestions that were great. Pam, the day shift manager moved our room prep up since we got in early and had to get dressed to attend a priest's ordination in Lincoln Nebraska.

Foods in the breakfast set up were always fresh and hot foods were hot. Service personnel that maintained the breakfast worked very hard in peak hours.

We will stay here again when we return.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Omaha West, responded to this review, March 25, 2012
Dear Alan V

Thank you for telling us about your recent visit to our hotel. We appreciate all of your comments. We hope that you made it to Lincoln on time. Thank your for telling us about your breakfast experience. We will pass all of these comments on to our staff. They always appreciate hearing when they are doing a good job.

Thank you again for your time. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Omaha West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsboro, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 13, 2012

I travel 40 weeks a year with my company and this hotel has the friendliest and most professional staff of all the hotels I stay. Pam and her crew are always addressing me by name and extremely accommodating. I look forward to staying at this hotel because it feels like home away from home.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Omaha West, responded to this review, March 25, 2012
Dear Sandy C,

Thank you for telling us about your recent stay. We appreciate all of your comments. We will also pass your comments on to Pam. We appreciate hearing when our staff is doing a good job. Thank you for your loyalty to our hotel. We are so happy that you can call us your home away from home. We are so glad we could accommodate you.

Thanks again for your time. We hope to see you again soon.

Sincerely,
Country Inn & Suites Omaha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parkville, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 1, 2012

I have been staying here for thirteen plus years and still find it to be on the top of my list for both business and personal travel. The rooms are clean and comfortable,but what makes the experience even better are the people. They are outstanding in every area. They make me and my family feel at home. My wife and I brought friends with us to a function in Omaha recently and they were impressed as well. Just outstanding.

Room Tip: I think I stayed in just about everyone of them and they are all great.
See more room tips
  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Omaha West, responded to this review, March 6, 2012
Dear Dave M,

Thank you for telling us about your recent visit to our hotel. Wow 13 plus years is a lot return visits to our hotel. We are proud that you put such faithfulness in to our hotel. We look forward to many more visits. We will pass all of your comments on to our staff. They always appreciate hearing when they are doing a good job.

Thank you again for your time. We look forward to your future visits to our hotel.

Sincerely, Country Inn & Suites Omaha West
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Saint Louis, Missouri
1 review
5 of 5 bubbles Reviewed March 1, 2012

As a regular visitor of this hotel, I am continually impressed with the personal service I receive from both John ( GM) and Pam ( assistant GM). Any need is taken care of quickly and professionally, and they go out of there way to make sure my stay is an enjoyable experience. They make traveling to their hotel almost feel like home. I only wish all my trips had a staff so attentive.

Stayed February 2012, traveled on business
Helpful?
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Omaha West, responded to this review, March 6, 2012
Dear Paul K,

Thank you for taking the time to tell us about your visit to our hotel. We appreciate all of your comments. We will pass them on to our staff to let them know that they did a good job. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Reviews help us improve our service to you and to future guests.

Thank you again for your time. We hope that you will stay with us again really soon!!

Sincerely,

Country Inn & Suites Omaha West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
121 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed January 17, 2012

I was only in for one night. Our room was clean and quiet. The bed and pillows were soft and comfortable. The free cookies in the lobby were a happy suprise. In room wireless network worked well, the complimentary breakfast was better than expected. I did not use the pool, but it was smaller than I thought. Great for kids to play, not great if you want to swim laps. Fortunately, the rooms come with a pass to 24 hr fitness next door.
Overall, I would stay again. The staff was very friendly and accomodating. I recommend.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DataGirl14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Omaha West, responded to this review, January 22, 2012
Thank you for taking the time to review our hotel. Your comments are greatly appreciated, and we will pass them on to our staff. They always appreciate hearing when they are doing a good job. We are so happy that you enjoyed your stay with us. We strive as a hotel to provide a clean, safe, and comfortable place to stay.

Thanks again for your time. We hope that you will come stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed December 30, 2011

We have stayed at many 5 star hotels and resorts but have never received such great service as we had here. Our stay was over the Christmas holiday and we found we hadn't planned real well and had a couple of problems that were easily resolved with the help of the front desk staff. One issue was on Christmas night and another the following day. The person working the desk Christmas night actually made a phone call and had someone come to the hotel to help us out. She was also very helpful in supplying information on places that were open for dinner on Christmas. We also had booked a room for my Mother who joined us later in our stay and she too was delighted. We were so impressed with the brand that we stopped at another of their properties on the way home.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nitewalk6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Omaha West, responded to this review, January 3, 2012
Thank you for taking the time to review our hotel. We appreciate all of your comments. We are so happy that we could accommodate all of your needs during the holiday season. We strive has a hotel to provide a clean, safe, and comfortable place to stay. We hope that you will come see us again real soon.

Thanks again for your. Hope to see you real soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Omaha West

Property: Country Inn & Suites By Carlson, Omaha West
Address: 11818 Miami Street, Omaha, NE 68164-9619
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Omaha
#15 Family Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Omaha West 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson, Omaha West
Country Inn & Suites By Carlson, Omaha West Hotel Omaha
Omaha Country Inn

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