We've been to this cafe many times throughout the years but our last trip was horrible. Stopped in for breakfast and decided to sit on the patio. We sat down immediately after someone else had just left, so the table had food on it and was dirty (not a big deal though). A "bus-girl" walked over and asked what we wanted to drink. We ordered coffee, creamer, and water. I asked her if she could wipe the table off and she gave me a dirty look... My wife and I looked at each other like "what was that for?".
She brought the coffee but no creamer or water. The waitress came over a few minutes later and took our order, and a few minutes later she brought our food. I asked the waitress for the creamer and water that we didn't get and she looked at the girl and told her to get creamer and water for us. Life's good, right? Well, after 10 minutes the creamer and water never came.
I finally walked inside up to the register where our waitress and two other waitresses were standing. I explained my displeasure with the service and one of the waitresses handed me a cup full of creamer. Our waitress apologized but that was it. A few minutes later the girl finally brought our water.
One of the employees told me that the "bus-girl" was actually the owner's daughter and she was "new". I'm not so sure this was a training issue as opposed to an "I'm the owner's daughter" issue.
The food was so-so (pancakes) and the syrup that they leave on the outside tables are covered in bees. The staff knew about this but just left the syrup out so we were constantly swatting bees away. Finally had to set the syrup on another table to get them away from us!
At the register was a sign that said "give us a review on tripadvisor and yelp". Here ya go.