Before I made reversations online, I called this motel and asked if I could have a pet in a whirlpool room. I was told no problem. When I got there, tired and hungry, the VERY NICE man at the front desk checked me in. I went to the room and put my stuff in and went to get dinner. While at dinner I thought about the whirlpool and was very excited. When I got back to the room however, there was not a whirlpool. I stayed in the room anyway and on check out the next morning, I brought the fact that there was no whirlpool in my room but that is what I was paying for on the bill. The girl at the front desk advised me that I should have checked my room before I moved my stuff in and that there was nothing she could do about the charge, because she was not a manager. She said for future reference, ALWAYS check the room when I want to stay there to be sure it is what I have reserved before I put ay of my personal belongings into the room. I tried to cover my bases before hand, knowng it was going to be a long day and I didn't want any hassles. Anyway, she did remove the pet fee for the room. However, I do not think it is to much to ask that the staff LOOK at the reservation before assigning a room to a customer. I won't rush back to stay at this location. Actually, I won't make reservations here again.
- Official Description (provided by the hotel):
- The Hoover Dam Inn is a modern hotel right in the heart of Boulder City. We offer all the things you would expect from a high-class hotel including a pool and hot tub, complimentary continental breakfast, free Wi-Fi, and RV/boat parking. We are located just minutes from a number of family friendly activities in and around Boulder City. We are also less than 45 minutes from the Las Vegas Strip. ... more less
- Reservation Options:
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- Also Known As:
- Quality Hotel Boulder City
- Best Western Lighthouse Hotel
- Best Western Boulder City
- Boulder City Best Western