I paid La Bastide Euro 180 on May 28, 2009 (using my Royal Bank of Canada VISA card) in order to guarantee our reservation at this hotel for four (4) nights from September 13 to 17, 2009. The stated rate for this hotel room was Euro 110 per night.
We arrived at La Bastide around 5:30 pm on September 13, 2009 but the hotel office was closed and no management was onsite. There was a sign posted on the front door indicating our room number (#12). We went up to the room which was unlocked; the key was inside. First, my wife had to clean the toilet before she could use it. To prepare for dinner, my wife decided to take a shower at which point she found a ball of hair (not hers) in the soap dish and residual hair in the shower. During her shower, water leaked onto the floor which she subsequently dried with some paper towel only to see that the floor was dirty, covered with hair, and had obviously not been cleaned. The carpet in the room was dirty, worn and pulled away from the dirty walls. The room was obviously not up to typically high French standards!
On the way out to dinner, we observed someone in the hotel office. I went in to discuss the state of the room. I was told that the room was clean and that the carpet had been newly installed the previous week. This was clearly not the case. However, the manager made NO effort to even look at the room. She basically said that this is a two-star hotel and that is what you get.
After dinner around midnight, my wife went to bed and within a couple of minutes found cockroaches (cafards) in the bed. I was at the desk working on the computer and I found another cockroach on the desk. At this point, my wife was prepared to sleep in the car but there was no way that my wife was going to sleep with cockroaches, nor would I. Of course, there was nobody in the office which had been closed for the night.
I tried to call for information only to find that the phone in the room had been shut off for the night. So, I utilized my computer, which I had equipped with Skype, to locate another hotel in the area which fortunately had a room available. We, therefore, packed up and left La Bastide shortly after midnight.
The next day, we returned to La Bastide around 1:00 pm to discuss this matter with the manager. Again, the office was closed. There was a large, barking dog protecting the premises but no humans anywhere. We returned later around 4:30 pm. Finally, the office was open. The manager said that cockroaches are normal in this part of France and they simply come into the room. Again she insisted that the room was clean and that she trusted her staff. She basically accused us of lying and “sneaking out” in the middle of the night.
UPDATE as of Jan. 14, 2009
Shortly after this unfortunate encounter, I phoned the Royal Bank of Canada (from the new clean hotel) and was advised that an additional VISA charge was pending on my account in the amount of Euro 267.20. La Bastide had the effrontery to charge my VISA card for the remaining amount for the full four-day reservation. I challenged this VISA charge and, after approximately two months of discussion, I have been informed that the charge is valid and cannot be reversed. So, I guess that I am stuck with it.
To further add insult to injury, I contacted Logis de France….not once but three times. Logis is the hotel chain to which La Bastide belongs. During my first telephone call to their Paris HQ, I was told to send any complaints by e-mail and was given the e-mail address. I received NO response. After a couple of weeks, I sent a more detailed description to Logis at their “contact us” e-mail address as per their website. Again, NO response…… not even a drop dead acknowledgement. You can draw your own conclusions regarding their customer service policy.
My wife and I are not strangers to France. We have been traveling there for over 30 years. We always travel on our own …. by train, by car, by bus, by metro. I speak French and we thoroughly enjoy the sights, sounds, food, wine, ambiance and culture of the country. Over the years, we have stayed in four-star hotels on the Riviera, chateaux in the middle of forests, rented apartments in Paris, and even stayed in a French brothel (this was by accident). Never have we experienced such disgusting hotel conditions and such bad service as we did at La Bastide. Even the brothel was better than La Bastide.
I will admit that La Bastide is very well located in a delightful small town close to Nice with great access to many interesting sights and a great view. However, you would be absolutely foolish to stay at La Bastide unless you like dirt, cockroaches and exceptionally bad service.
- Official Description (provided by the hotel):
- Two chefs in the same kitchen, and what’s more husband and wife, confirm that the equation works. And so demonstrate Annie-Claire and Alexandre Lamand in their Bastide Gourmande “gourmet stronghold” as you enter Colle-sur-Loup, a typical Provençal village, set between sea and hills. In the kitchen, magic does its work on recipes refined by four hands with organic produce selected from the day's markets. The guest rooms, whose themes are inspired by far-away places, invite escapism while the swimming pool and jacuzzi hold you under the discreet charm of this family home which is also somewhat… otherworldly. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Orbitz, Hotwire, Priceline, Travelocity, Booking.com, Hotel.de, Agoda, Expedia, TripOnline SA and HRS so you can book your La Bastide Gourmande reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.