This hotel looks very nice. The interiors have been recently updated, and our room was generously sized, clean, and appealing to the eye. I'd requested all foam bedding beforehand, and I only found one feather pillow in the bedding when we arrived, which is pretty good.
However, this was probably the worst service I've ever received at a hotel. As it was happening, I kept on trying to look on the bright side and ignore it because we had our two little kiddos with us and a long day of travel ahead of us, but once we were home it started to sink in that this was a *seriously terrible* hotel experience.
At check in, we planned to ask the front desk staff for restaurant suggestions. But the man who checked us in was terse (although not rude) and practically shooed us away as he handed us our room key. I tried to cut in to ask about restaurants, but he'd moved on to the next customer. Not a huge deal, but surprising for an upper-level hotel.
At about 10:30pm, I woke up to the smell of burned popcorn in our room. Moments later, the fire alarm went off. My husband and I quickly grabbed our two small (and screaming) children and hurried to the stairway. We were near the middle of the 3rd (top) floor. Exiting our room the smell of smoke was strong, and by the time we'd turned the corner to the last stretch before the stairs, the smoke was visible as well. My theory about burned popcorn disappeared because it seemed way too smoky for that. It got thicker as we went down the stairs, and by the last stretch I was wishing I'd brought a towel to put over my daughter's face. The group of us that exited there into the parking lot assumed that a hotel employee would come tell us what to do. After 5 or 10 minutes, we gave up and walked the long walk around to the front entrance. There the front desk staff laughed it off and said was just burned popcorn and that we could go back to our rooms. I was carrying a 40-lb 4-year-old (we hadn't taken the time to get her shoes, for obvious reasons), and my husband was holding our crying and confused two-year-old, and they neither apologized nor gave any real reassurance that there were no problems. Thankfully, the firefighters in the hall did assure is that it was safe to return to our room (I knew that at least they would feel responsible for our well being even if the front desk staff didn't seem concerned). The firefighters brought in some sort of fan to help air the smoke out, but it was still very smoky at least in our side of the hotel--we'd had our fan and a/c and heat off, but when we got back to our room it was too smoky to be able to fall asleep. Eventually, with the window open and a towel shoved along the bottom of the door to keep the smoke from the hallway from coming in as readily, it lessened enough for us to go to sleep.
The next morning, I realized that since we'd had to use a towel under the door, we were short a towel for bathing. I called housekeeping and got a voicemail message (which I thought strange). I left a message explaining that we'd like another towel, but no towel arrived, and even 4 hours after that message was left we'd still not gotten either a call back or a towel. Our kids are small, and we were able to have them share one, but we *should* have been able to get a towel.
Due to the somewhat sleepless night and towel-delay (at first we just waited for half an hour, before giving up), we decided to bail on our breakfast plans and eat at the hotel restaurant. TERRIBLE DECISION. The overhead menu said to ask for a children's menu, so we did, but the gal behind the counter didn't know where to find it and had to find the chef (?) for help. Then she didn't know how to place orders from the kids menu, so we had to wait for help again. Then she didn't include the strawberries I'd said we wanted to order at least 5 times during the ordering process. And the receipt they give out is not itemized, so there was no way to know that it had not been included until they didn't arrive. My husband had to go back up, wait in line again, and have her look up the transaction to determine that they hadn't been ordered. At this point, many restaurants would have given them to us for free, but that wasn't offered. Just a few minutes after we'd gotten our order problem cleared up, I heard the table next to us have the same sort of problem with something having been left off their order. The food was fairly expensive, and fairly terrible. If you must eat there, I strongly recommend you avoid the scrambled eggs. I didn't expect them to be good, but they were inedible. The toast was also inedible, which I don't think I've experienced before. My husband had fried eggs, which looked more normal, and one of our kids had the french toast, which looked a lot like the school cafeteria stuff but at least it was edible. The strawberries were by far the best thing ($5 for a container, and better than anything else we had).
So, as I said in the title--the design and furnishings were really nice, but the quality of the staff was really, really unfortunate. I would not recommend staying there unless you are *very* low maintenance and I would not recommend eating there under any circumstances.
- Official Description (provided by the hotel):
- Courtyard by Marriott surrounds travelers with the conveniences that make business and pleasure travel easy. Relax and get ready for the day ahead in one of our spacious guest rooms with plush bedding, well lit work desk with ergonomic chair, two phones with data ports, complimentary wireless internet access, microwave & refrigerator, complimentary weekday newspaper and in-room coffee. Plus, it's close to the airport and we offer complimentary airport shuttle service. Enjoy our newly redesigned lobby, with coffee and cocktail bar and media pods. The Bistro serves breakfast and dinner.When you need to unwind at the end of the day, take advantage of our swimming pool, whirlpool and exercise room. Courtyard: the hotel designed by business travelers. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Marriott and Travelocity so you can book your Courtyard Anchorage Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard By Marriott Anchorage Airport Hotel Anchorage
- Anchorage Courtyard
- Anchorage Marriott