We were in Anchorage for business but we took two days for sight seeing. On the first day we consulted with the concierge about possible tours and the gentleman was very helpful in giving us information that was very useful. He proceeded to tell us that the best tour is the Whale excursion and even offered to booked the tour for 5 of us. He assured us that he would make it happen and we were impressed with him. When went to our tours in the city and totally enjoyed the city. People were very friendly. upon our return I hit the gym as my normally routine and around 6p.m. return to the front desk to inquirre what time our tour leaves tomorrow morning just to find out that the concierge got all the information but never booked the tour. He stated he needed our credit card. He had asked for phone numbers and e-mail from us before leaving which were provided but he never called us. after 6p.m. the tour companies close and we were in panic how to book the tour and the train passage since that was the last day we could do the tour. He was in a panic mood for 1 hr running like crazy trying to find a solution after he had completed messed up our tour. My groups emotion changed after hearing that we might not be doing the whale cruise after all and might have to hang around the hotel next day. Lucky his manager came to the rescue and found a way to book the tour. we were 1 1/2 hr late for our dinner appointment and the entire evening was a different tone with the group.
The furniture of this hotel needs some help as well.
- Official Description (provided by the hotel):
- Sheraton Anchorage Hotel & Spa is luxury lodging with amenities like Ice Spa, Jade Restaurant, Steak & Seafood and 24,000 sq ft of meeting space. We're near Elmendorf AFB, Sullivan Arena, and Alaska Railroad. ... more less
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- Also Known As:
- Sheraton Anchorage
- Anchorage Sheraton