I arrived on the train from Denali in the evening and was told my room wasn't ready yet and that I could wait in the lobby. However, I had booked a club room so I asked for the key to the club level so I could wait in that lounge. Then he said he would give me a key to the club lounge and he also said a room just became available.
I was satisfied with my room and Eric in the club lounge was very helpful and while he was restocking things, I talked to him and he suggested a number of interesting things for me to see in Anchorage. The guy working in the morning in the lounge was also very nice. However, one night one guy just walked up to the door and started banging on it without even trying his key. At first we ignored him but when he kept banging, someone let him in and he said that his key didn't work but he hadn't even tried it.
I had a late night flight so after checking out I stayed in the club lounge but then after a while decided to go wait in the lobby. I was about to ask reception to call for a taxi for me but first wanted to use the bathroom. When I walked over to use the bathroom, Shane at reception asked me whether I was a guest at the hotel and I said yes. Then he said he wanted to see my room key and I said I had already checked out and was just waiting in the lobby for my flight. I am fairly that Shane was also the guy who checked me in. He didn't apologize at all for his rude behavior and then when I came out of the bathroom, I asked him because he was the only person at reception at the time to call a taxi for me. Then fifteen minutes later I went to check on when the taxi was coming and found out Shane hadn't called for a taxi at all and his excuse was, he thought there was already one there. But if he thought that then why didn't he let me know there was already a taxi waiting. Fortunately at that time there was another guy at reception and he was much more competent and called a taxi for me and let me know when it arrived. Except for Shane, the people working there were very professional. It's such a shame there are people like Shane at that Sheraton.
- Official Description (provided by the hotel):
- Sheraton Anchorage Hotel & Spa is luxury lodging with amenities like Ice Spa, Jade Restaurant, Steak & Seafood and 24,000 sq ft of meeting space. We're near Elmendorf AFB, Sullivan Arena, and Alaska Railroad. ... more less
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- Also Known As:
- Sheraton Anchorage
- Anchorage Sheraton