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“The service sets it apart”
Review of Westmark Anchorage

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Westmark Anchorage
Ranked #37 of 73 Hotels in Anchorage
Weston, Missouri
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“The service sets it apart”
Reviewed February 1, 2014

My room was fairly simple, but comfortable. What made the stay great was the service. Every employee I encountered was friendly and genuinely wanted to make sure I was taken care of. From the waiter in the restaurant asking the chef to cut up some fresh fruit instead of serving something out of the fridge, to Carol at the front desk remembering enough details from our conversation to give a personalized greeting and farewell whenever I passed her, the staff proved that they genuinely cared. My hats off to the management, Tony in particular, for leading a great team. The next time I'm in town, I will stay at the Westmark.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cory Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Westmark Anchorage, responded to this review, February 3, 2014
Dear Cory Y

Thank you for you very kind words regarding your stay with us, I will pass along your comments to the Kitchen & Waitstaff as well as Carol & Tony at the Front Desk.We take great pride in trying to get to know of of our Guests and it is great when Guests such as yourself let us know how we are doing. We all look forward to seeing you again soon.

Yours Sincerely

Kevin Batters

General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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793 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (211)
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English first
Hooper Bay, Alaska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 23, 2014

Loved the atmosphere. Great breakfast. Balcony! Quiet place to rest. Costumer service is also excellent. Also it's walking distance to some small businesses and a mall. If you want some great service and a quiet place to stay, this is your place to stay.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chilmuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Westmark Anchorage, responded to this review, January 27, 2014
Dear Chilmuk

Great way to start my day ,to see your comments and a 5 rating, thank you so much for staying with us and taking the time to let us know how your stay was, we are not perfect but we do try to make all of our guests feel comfortable and enjoy staying here at the Westmark Anchorage, as you say we are close to just about everything in Anchorage, we hope we see you again soon.

Yours Sincerely

Kevin Batters

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
217 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed January 22, 2014

I am not sure why this happens but every time I stay at this Westmark hotel they put me into a handicap room. The room was nice and we had a great view and the room had a nice balcony that we could have spent some time on if it wasn't so cold outside.

Room Tip: Our first night we heard the road graders scraping the ice/snow off the roads all night/morning.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank jfausmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Westmark Anchorage, responded to this review, January 27, 2014
Dear Jfausmith

I have no idea why you would have been put in a handicapped room if you had not asked for one! but I will find out, thank you for your kind words and the great 5 rating! please let me know when you are coming back and i will try to get you into a Suite if we have one available.

Yours Sincerely

Kevin Batters

General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
338 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
Reviewed January 21, 2014

We enjoyed our stay when we came through Anchorage. Our room was on the 10th floor and even though the furnishings were a little out dated the service, and the wait staff was wonderful. When I see reviews of how to upgrade to somewhere else or rude staff it makes me cringe. The room was clean and all the amenities were great. Right in the heart of downtown.

Stayed August 2013, traveled on business
Helpful?
2 Thank Dave92024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Westmark Anchorage, responded to this review, January 22, 2014
Dear Dave 92024

Great to hear from an experienced traveler such as yourself, we are very happy that you enjoyed your stay with us, as you indicated we are not the newest or the most modern but we do strive to make our Guests happy and it is always nice when we hear from them that we have, hope you had a great trip to Alaska and we would love to see you again soon.

Yours Sincerely

Kevin Batters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellicott City, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 19, 2014

We stayed at this hotel for one night as part of a Holland America cruisetour, and we were very disappointed. The rooms are very dated, it appears that they were decorated in the 1970s and never updated since. Our room was also very noisy, we were on the 11th floor, but we could hear every noise from the street below. The bed was very uncomfortable, and the pillows unusable. If you are on a cruisetour, pay the extra fee to stay somewhere else.

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank Katie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Westmark Anchorage, responded to this review, January 20, 2014
Dear Katie P

I am so sorry your stay here at our Hotel was not up to your expectations, I am surprized to get this letter so many months after your Cruise Tour back in the summer but that does not take away from the poor experience you had with us, unfortunatly it can get a little noisy downtown during the Summer and like many downtown area's the advantage of being right in the middle of everything is that it does sometimes come with a little noise!. Most times we get very good comments on how comfortable our beds and pillows are so not sure what happened in the room you stayed in, I will attempt to try and find out.

Yours Sincerely

Kevin Batters

General Manager
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Travelers are raving about these Anchorage hotels

Hamilton, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 10, 2014

My wife and I spent a very happy 2 weeks at the Westmark; it felt like a home away from home at a reasonable rate. The service was friendly and excellent, both in the lobby and in regards to room service. The room was excellent, with the bed being very large. The hotel facilities were good: exercise room, ATM, a restaurant, free WiFi & free pc's in the lobby. Parking was good (but a little pricey at $12 a day?). Anyway, the location allows for easy access by foot to all central Anchorage locations. Negatives were: a noisy icemaker in the hall, a very slight odor in the room, and the lack of a fridge and a microwave unless requested (even then they aren't guaranteed). We did request both and received both within 1/2 an hour of arriving. These minor issues were pretty insignificant, and we would certainly stay at the Westmark again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MichaelFerri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Westmark Anchorage, responded to this review, January 20, 2014
Dear Michael,

Thank you for your kind words regarding our Hotel and your stay, it was a pleasure to have you stay with us, I do understand your concern regarding our parking charge but we are the lowest rate of all the major Hotels in the downtown area with many charging in excess of $20.00. We hope you will visit the Anchorage area angain in the near future and let us provide your accomodation needs.

Yours Sincerely

Kevin Batters

General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westmark Anchorage

Property: Westmark Anchorage
Address: 720 W 5th Ave, Anchorage, AK 99501-2118
Phone Number:
Location: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Anchorage
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Westmark Anchorage 3*
Number of rooms: 198
Official Description (provided by the hotel):
Perfectly located in the heart of downtown Anchorage, the Westmark Anchorage Hotel is a perfect blend of sophistication and convenience. Take in the awe-inspiring views of the surrounding Chugach Mountains and Cook Inlet from the private balconies that adjoin every guest room. Check your e-mail on our complimentary high-speed internet station or simply relax in the always popular Solstice Bar & Grill. Adjacent to the Egan Center and Performing Arts Center and blocks away from the 5th Avenue Mall, the Westmark Anchorage is the perfect hotel choice for downtown accessibility. With a restaurant, lounge and over-sized guestrooms, the Westmark Anchorage offers supreme comfort in Alaska's largest city. ... more   less 
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Also Known As:
Westmark Anchorage Hotel Anchorage
Westmark Hotel Anchorage
Anchorage Westmark Hotel

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