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The Hotel Captain Cook
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Reviews (1,942)
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All reviewsthe crow's nestprincess cruisecaptain's deckwhale's tailathletic clubdowntown anchoragejunior suiteland tourcorner roomnice hoteltop floorluxury hotelsnow city caferestaurants and shopscruise linebit datedroom was spacious
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1,421 - 1,426 of 1,942 reviews
Reviewed January 7, 2013

My wife and I enjoyed our stay at the Hotel Captain Cook. The staff is professional and courteous. There are a number of excellent restaurants, bars, shops, and amenities at the Captain Cook. The décor is splendid, welcoming, and comfortable. The location is excellent and within walking distance to many points of interest in Downtown Anchorage.

We enjoyed our room. It had good temperature controls, a ceiling fan, a comfortable bed, a wonderful view, and warm décor. The only downside was the bathroom. The shower was small, and the dark shower curtain was a little discomforting… making the small shower seem that much smaller!

Aside from the shower, we really did enjoy our stay at the Captain Cook, and we look forward to staying there again!

  • Stayed: January 2013, traveled as a couple
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Thank AmericanOdyssey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter E, Guest Relations Manager at The Hotel Captain Cook, responded to this reviewResponded January 8, 2013

Dear AmericanOdyssey,

Thank you for staying at The Hotel Captain Cook. We appreciate your review and we're pleased to see you enjoyed your stay. It's always nice to take care of our local community and provide a little slice of comfort during your travels. Anytime you leave Valdez and find yourself spending a night
in Anchorage we would be honored to see you return. Let it snow, let it snow, let it snow!

Sincerely,
Hunter R. W. Edelen
Guest Service Manager

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Reviewed January 4, 2013

Special Thanks to the entire Staff at the Hotel Captain Cook! My wife and I had a GREAT experience and kick-off the new year in sytle THANKS to all the wondering staff at the Captain Cook! Keep up the GOOD work and HAPPY NEW YEAR to you all!!!!!!

Room Tip: They also have GREAT food at the Captian Cook!!!
  • Stayed: December 2012, traveled as a couple
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Thank Todd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter E, Guest Relations Manager at The Hotel Captain Cook, responded to this reviewResponded January 6, 2013

Dear Todd S,

Thank you for staying at The Hotel Captain Cook. We appreciate your review and we're very pleased to see that you had a great time with us celebrating the New Year. I hope it stays warm down in Soldotna and no more flooding this summer! Come see us anytime.

Sincerely,
Hunter R. W. Edelen
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2013

My wife and I enjoy a night out without our kids a couple of times each year. The Hotel Captain Cook is our favorite place to stay for these staycations. The rooms are luxurious, the view is amazing, the service is top notch. We had dinner at the crows nest and enjoyed our favorite dessert--bananas foster prepared table side.

The Cook is located downtown within walking distance of many fine restaurants, making it easy to enjoy a night out on the town. Winter rates are very affordable, and be sure to check their website for specials (often including breakfast credit and free parking). I highly recommend it!

  • Stayed: March 2012
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1  Thank Lem W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter E, Front Desk Manager at The Hotel Captain Cook, responded to this reviewResponded January 15, 2013

Dear Lem W,

Thank you for staying at The Hotel Captain Cook. We appreciate your great review and we're very pleased that your family enjoyed their staycation. We believe in service and I look forward to exceeding guests expectations in 2013. Take care and we can't wait to see you again.

Sincerely,
Hunter R. W. Edelen
Front Desk Manager

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Reviewed January 1, 2013

The service at the Hotel Captain Cook isn't as good as it was ten years ago but times have changed and it's still better than we receive anywhere else. The rooms are clean and comfortable with great beds. It's in a great location and it's nice to have quality restaurants on site. I highly recommend the Hotel Captain Cook!

  • Stayed: December 2012, traveled as a couple
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Thank dnkpowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter E, Guest Relations Manager at The Hotel Captain Cook, responded to this reviewResponded January 6, 2013

dnkpowell,

Thank you for staying at The Hotel Captain Cook. We appreciate your vote of confidence and rating us your favorite Hotel. Letting us know that we are not where we were 10 years ago gives us the opportunity to challenge ourselves as an entire Hotel to relive those days and provide our guests with the type of customer service they deserve. We always love taking care of you during your Anchorage stops and can''t wait to start climbing back up that hill!

Sincerely,
Hunter R. W. Edelen
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

We have 5 young kids and wanted to take them for a nice New Year's Eve. So we booked a room at the Captain Cook hotel with the request of a view of the fireworks. Our plan was to swim and watch the fireworks. At check in we were informed the pool is closed because it's a holiday. And they acted like that should be an obvious assumption despite the fact that the posted it no where in the reservation or website. At check in they also told us they had no rooms of our type on the mountain view side of the hotel (fireworks view). Which was a lie because our friend got one. They then gave us bad directions to the parking ramp that cost $20 a day. When we ordered food they forgot one whole meal and sent the wrong drink, but will give them, the food was good. Then my husband went out for water (because nothing was open in the hotel) he ended up being witness to a robbery and this was all before 9 PM. And did we receive any type of compensation or apology. . . No just a yep that's how it is here in Alaska, you should know. Oh did I mention we were locals and just wanted a special night with the kids we didn't need a hotel room.

  • Stayed: December 2012, traveled with family
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3  Thank EODcowgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter E, Guest Relations Manager at The Hotel Captain Cook, responded to this reviewResponded January 6, 2013

Dear EODcowgirl,

Thank you for staying at The Hotel Captain Cook. I am sorry you didn't have a great stay on New Year's Eve. The Athletic Clubs were open from 530am - 230pm on limited New Year's Eve and New Year's Day hours. We stagger the swimming hours for Adults and Children so every guest have time to use the pool.Our Adult guests usually lap swim and do water aerobic exercises while our younger guests usually play and throw the football around and have fun. These varied times have given our guests consistency to plan their day. I look forward to making sure our team provides better directions to the parking garage located adjacent to the Hotel as well as making your dining experience one to remember for the best. We want all of guests to have a wonderful stay and I look forward to increasing our level of customer service.

Sincerely,
Hunter R. W. Edelen
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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