There have been quite a few reviews for The Hotel Captain Cook already. I've had the opportunity to stay a number of times in the last few months. I have given a 4 out of 5 star rating. Within that, I would rate the front desk a 3, rooms 4, health club 5, restaurant choices 4, internet 3-4. It is unfortunate that I must rate the front desk a 3, but I feel that a 5 is my expectation. The front desk is the first impression of the hotel. The front desk staff must have a high customer service standard. On a number of occasions, they fell way short. I called on a holiday to find out when one of the restaurants was going to be opening. The response that I was given was to look in the information booklet on my desk in my room and call the restaurant. What the front desk personnel failed to think about was that I didn't know the name of the restaurant, and I could only describe the location of the restaurant in the hotel. When I asked what the name of the restaurant was so that I could look it up, the front desk attendant admitted they did not know the name either. So, I looked up the restaurants, called each and finally figured out which restaurant served breakfast and at what time. On 2 of 4 occasions, I failed to receive my wake up (back up) call. In truth, the front desk is a back up only for me, but 50 percent is a failure. Here is my point - nowadays, everyone in these service type jobs have important specialty titles, but in truth, they don't know very much beyond what they have to know. The hotel must set a high expectation for their staff and train them. Instead of giving them important titles, give them realistic titles such as "trainee", and then ask for guest feedback on how they are doing.
- Official Description (provided by the hotel):
- Located in downtown Anchorage, Alaska, each of the Hotel Captain Cook’s 547 luxury accommodations of rooms and suites offer a stunning view, whether it’s of the neighboring Cook Inlet or the Chugach Mountains. Captain Cook is Alaska's member of Preferred Hotels & Resorts. ... more less
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- Also Known As:
- Captain Cook Anchorage
- Hotel Captain Cook
- Captain Cook Hotel