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“Refurbished Hotel A Pleasant Surprise”

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Extended Stay America - Anchorage - Midtown
Ranked #56 of 74 Hotels in Anchorage
Reviewed February 23, 2014

I have stayed here before and it was kind of run down, but to my surprise it fresh paint and new carpeting throughout. Friendly staff and clean comfortable rooms. The only negative I saw was that the treadmill was broken. I'll be back

Stayed: February 2014, traveled on business
Thank Cliff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Anchorage - Midtown, responded to this reviewResponded February 26, 2014

Cliff – Thank you for taking the time to provide feedback about your experience. I am glad that we were able to provide you with a clean, comfortable stay. It’s great to hear that you enjoyed our newly renovated hotel and our friendly staff. Still, I apologize that the treadmill was broken during your visit with us. I will have our maintenance staff address this issue right away. We look forward to hosting you again, should your travels bring you back to our area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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91 - 97 of 118 reviews

Reviewed December 31, 2013

We enjoyed our stay at this hotel while on a trip to Anchorage. The room was clean and the staff friendly. The newly remodeled rooms are a big upgrade to what it was in the past. Good job on that! We will be having guest in the summer and I plan on booking rooms for that visit.

  • Stayed: December 2013, traveled with family
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Thank Patty N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2013

I was in Anchorage for a family medical emergency and this place was about all I could find close to hospital unless I wanted to spend tons of $$. My room was clean, mostly everything worked great, the bed comfortable.

My only complaints would be: you'd go to the front desk area every morning 8ish & they'd be out of coffee, there would be all sorts of people waiting around for it! Come on! They should keep ay least 2 big thermal pots going non stop.

Room was always too hot. I'd just turn the heat off & crack the window (it was -7 outside)

They couldn't extend my stay with a phone call so I went to front desk to do so. The grumpy woman that helped me took forever to add some days to my stay. I was there at least a half hour (no exaggeration). I couldn't believe it took so long!

  • Stayed: December 2013, traveled solo
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Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

I've stayed in some dive hotels before but nothing compared to this place. The non-smoking rooms smelled as though someone had just finished a cigarette in them, we couldn't sleep for all the inebriated "guests" yelling and screaming at one another. Half the kitchen appliances didn't work. The place was filthy. The Heat could only be controlled by opening windows which led to listening to more drunken chaos outside the window as apparently this is was the congregation spot for every drunk in the hotel while smoking. All for over $100 a night. Don't waste your money here. Spend $10 more a night a stay in a real hotel.

  • Stayed: December 2013, traveled with family
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Thank Ronn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2013

I had made arrangements to stay at the Extended Stay Midtown in Anchorage through Priceline for the 20th of November.
I had planed to fly in that night and stay at the Best Western until the next day.
Unfortunately the weather was bad in Sitka where I live and my flight was canceled.
I called to cancel my doctor’s appointment for the next day along with any reservations I had until I could make another appointment.
When I called the Extended Stay Midtown that night I explained that my flight had been canceled and I wanted to know if I could call back the next day to confirm my next appointment since I would need a room anyway.
The lady that night said no problem that I was in the system.
When I called back the next day I talked to a lady who said she was the manager and explained to her my circumstances.
She said I don’t know who you talked to but they didn’t know what they were doing.
At this point I’m thinking how many different people are there at the desk at that time of night, but there must be a lot since she couldn’t figure out who talked to me.
As a manager you should know all of your employees and the times they work because that’s your job!
So after she had explained that since I bought the room through Priceline that she didn’t have to honor my request.
I told her that it was more in line with an act of God and that I wasn’t just changing or canceling a room, she said it didn’t matter and I had better just talk to Priceline to get my money back.
Of course Priceline wasn’t going to do that but she could have given me a room that I had already paid for but wasn’t willing to budge.
I did receive a call from the same person after writing a personal review and she said that if I would call her back that she would explain to me what has occurred and take care of this problem.
I opted out of that because I didn’t want to hear the same thing she had told me before and still not get the room I paid for because of their guidelines.
The thing is I’ve never stayed at this hotel so I couldn’t give a review on rooms but judging by the way my fellow Alaskan handled this I would never stay there.
Could she have altered my original request “of course” its winter here and not an abundance of people standing in line for hotels.
In the end if you want good feedback from customers sometimes you have to treat them like people instead of just a phone call or information on a computer screen.

Stayed: November 2013, traveled on business
3  Thank A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Anchorage - Midtown, responded to this reviewResponded December 5, 2013

I'm truly sorry for what occurred the evening you flight was cancelled. I'm also very concerned about the information you received from my guest service representative. I’m sure the manager you spoke with the following day was trying to state what the policy is for third party bookings. The policy with third party bookings, like Priceline, is any changes or cancellations must be made with them directly. I apologize for any inconvenience this may have caused you.

Our present and future guest are very important to us. If there is anything I can help you with on your next visit to Anchorage please reach out to me anytime, ANC@extendedstay.com .

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Reviewed November 9, 2013

reservations online is flawless. check in is great. thats about it! you wanna make an extension for your stay? good luck. I had to check out and check in the same day just to get an extension, as in get out before 11 and haul all your stuff out of the hotel and then come back at 3 pm to check in. The daytime manager has not guest relations skill. Although some of the desk staff are really friendly but some are really unskilled.

I almost forgot. the thermostat in the room is at full heat. First time I entered the room it was in the 80's. the heater is always on and temp cant come down, it was set to cold but heat still radiates. called it in but nobody fixed it. To make it work I had to crack the windows open a bit to let cold air in.

Room Tip: If you are looking for a hotel with kitchen, this is the only choice you have. You are at their merc...
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  • Stayed: November 2013, traveled on business
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1  Thank fleissman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2013

I've stayed at this hotel last Sep for one night. I just needed to sleep as I am getting out early next morning and this hotel served great given that it was cheap (about $60). The breakfast was minimal and not that good. Overall I was satisfied with the stay.

Stayed: September 2013, traveled solo
2  Thank prior c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Anchorage - Midtown

Address: 700 E 34th Ave, Anchorage, AK 99503-4120 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Alaska > Anchorage
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #56 of 74 Hotels in Anchorage
Price Range: $84 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Anchorage - Midtown 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stay Deluxe Hotel Anchorage
Extended Stay Anchorage
Extended Stay America Anchorage
Anchorage Extended Stay

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