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“Great Fresh Bagels” 5 of 5 bubbles
Review of Alaska Bagel Restaurant

Alaska Bagel Restaurant
Ranked #411 of 867 Restaurants in Anchorage
Dining options: Breakfast, Lunch, Seating, Takeout, Waitstaff, Wheelchair Accessible
Restaurant details
Dining options: Breakfast, Lunch, Seating, Takeout, Waitstaff, Wheelchair Accessible
Reedsburg, Wisconsin
Level Contributor
354 reviews
213 restaurant reviews
common_n_restaurant_reviews_1bd8 81 helpful votes
“Great Fresh Bagels”
5 of 5 bubbles Reviewed May 8, 2013

Just stopped in for some breakfast while my son sleeps off whatever last night brought him.
Nice atmosphere and just seat yourself. Good service and great fresh bagels. I had the Bagel cheese scramble on an onion bagel. Big bagel with lots of cheese, egg and a sausage patty.
Had to have a side of reindeer sausage too. First rate and nice and fresh.

  • Visited May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Slip213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 reviews from our community

Visitor rating
    5
    4
    4
    2
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Anchorage, Alaska
Level Contributor
28 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Good bagels, lousy service...”
3 of 5 bubbles Reviewed April 21, 2013

This restaurant has poor customer service. We’ve encountered it before, but they have good bagels so we’ve generally overlooked it. But one recent morning my wife and I stopped in for breakfast on our way to work. We didn’t have all day, but thought we had the time. We walked in, sat down, looked through the menu, and waited for someone to take our order. Another person had walked in and sat down just before us, so there were 3 of us sitting in the restaurant waiting for service. About a minute later a female employee walked out of the kitchen past our table with a to go order, which she took to the front counter. “Good,” we thought, “she’ll be taking our orders next.” Plenty of time to eat breakfast and get to work, I thought, checking my watch.

Just then another customer walked in and stood at the bagel counter. We’ll call him Customer #4. But instead of asking this fellow to wait his turn and taking the orders of the 3 people already waiting now for several minutes, or calling for help so all the customers could be waited on more quickly and efficiently, this waitress decided to wait on the guy at the counter and ignore the 3 of us who came in earlier. With no hesitation she walked behind the counter and asked Customer #4 what he wanted, and didn’t even acknowledge the 3 of us who’d been sitting there patiently waiting for service. Did she think Customer #4 was more important? Did she think his time so valuable that he couldn’t wait his turn? It doesn’t matter. Her behavior was inconsiderate and rude. But the story doesn’t end there.

While waiting on the guy we’re calling Customer #4 (and without so much as a look in our direction or an “I’ll be with you in a minute”), Customer #5 walked in and stood at the bagel counter behind Customer #4. Glancing over at Customer #1, the fellow seated toward the back who’d been there the longest, I saw he was looking in the direction of counter at what was going on. No doubt he was also wondering why his order hadn’t been taken and these other, later customers had been allowed to butt in line and be served first.

“Watch,” I said to my wife, “she’ll ignore us again and wait on her (Customer #5).” And that’s exactly what happened. We’d now been in the restaurant for over 10 minutes and hadn’t even been acknowledged, while not 1 but 2 other people had come in after and been promptly waited on. What would you do? Hopefully what we did: We got up, put on our coats, and walked out.

As we walked past the counter where the inconsiderate waitress was now helping Customer #5, she said, “Did you want something to go?” I replied, “No – you’ve ignored us twice and waited on people who came in after us.” “I’m sorry,” she said. “No you’re not, you’re not sorry at all…” I almost said, then thought better of it.

Sadly, this isn’t the first time we’ve had this experience at the Alaska Bagel Restaurant. They’ve got great bagels, but the skill and professionalism of the staff leaves much to be desired. Customer service is poor, and this incident is just one example of what we’ve encountered here. It’s an incident that won’t be repeated because we won’t let it. Our time and money is much more appreciated elsewhere and that’s where we’ll be going, but here’s some tips for the management of the Alaska Bagel Restaurant:

Good, well-trained, considerate staff acknowledge customers and call for help when needed. They show appropriate respect and consideration for customers and wait on them in the order in which they arrived. The female employee we encountered at the Alaska Bagel Restaurant did none of the above, and indeed, had something of an air of arrogance about her. You know how you feel when you’ve been waiting patiently in line and someone butts in front and the person at the counter waits on them anyway? Well, that’s how this employee made us feel, and although she said she was “sorry,” neither her tone nor her attitude reflected any sincerity at all. So guess what? The next time we go out for breakfast before work, it won’t be at the Alaska Bagel Restaurant ... at least not until the management invests some time and supervision and properly trains its staff.

  • Visited February 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
2 Thank Sechzig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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