I would give this company a "0" rating if possible! Do not use this company!! They are very misleading on their website. We ultimately decided to book this group because their website made it appear as though we would have the whole day to "hop on and hop off" at our leisure, as long as we were at one of the pick up points before the shuttles quit running. (This was our first trip to the area and did not understand that this type of arrangement isn't actually possible!)
As if the blatant misleading on the website isn't enough to deter you, perhaps the way they handle the business will!! My family and I had originally booked seats for the 10:00AM shuttle because we were catching a late flight back from Barrow and wanted to be able to rest a little longer that morning. As we landed back in Anchorage at about 9:30 or 10:00PM I received a phone from the manager asking if we would care to do the 9:00AM shuttle instead, beacsue he was going to be short on drivers. We agreed. When the driver arrived (late), he began to inform us that we would be making 3 or 4 stops at about 5 minutes each and then going to the Wildlife Conservation Center where we would spend no more than an hour, then we would return to our origin of pick up. We explained to him that we understood it to be "hop on and hop off" at our leisure. I also asked him if it would be possible to add the whale watching cruise. He then informed us that it doesn't work this way and I would have to speak with his boss about the cruise option. His boss informed me that the cruise option had to have been booked in advance (per the website) and had nothing to say about the deceitfulness of his description of his shuttle service.
By this point, we had already changed our plans for this company (changing the time), the driver showed up late, we had to wait for some other guest to do a phone interview before we could even start, AND they deliberately mislead on their website; we had had enough!! We asked for a refund because we were highly dissatisfied! The owner refused! We still did not go on the tour although he decided to wrongfully keep the money. On the bright side, we decided to salvage our day and were told about Bob at PicTours Alaska. His tour was amazing! In fact, it was so good that we decided to book another one with him! If you are wanting a chance for some amazing photography and beautiful sights, I strongly suggest giving Mr. Bob a call!
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