I have stayed at this hotel 6 times in the past year for about a week each time. It is very conveniently located for me so I keep coming back but... almost every time I have been there, some issue has come up. Issues have gone from inconvenient such as checking into a room with a non-functioning HAC unit (happened twice), once they gave me a new room, the second time they sent a maintenance man who did nothing. I had to ask twice for a new room. Another stay the hotel decided to charge my debit card which I had given them two stays prior to post a hold. I asked that it be corrected, they did, but two days after I checked out decided to charge that debit card instead of the company card they were given. A week later I was finally reimbursed for the charge and overdrafts they caused with the $1500 charge. Every issue I had was eventually addressed but they are not issues that should occur in this caliber of hotel.
This hotel is a beautiful facility with many great amenities. The lobby, pool, and the rooms are very nice. The lack of a breakfast for most guests is somewhat baffling when the Juno restaurant is so limited.
I wish I could recommend this hotel, I really do. It has so very much potential, as previously mentioned it is a top rate building with many amenities and the housekeeping staff do seem to keep the rooms clean. If you read the other reviews, you will see that I am not alone in wondering about the caliber of the staff and their professionalism. The front desk staff seem overwhelmed, under trained, and perhaps understaffed. The basic management of the property must be lacking for the type of issues I experienced to occur.
Ultimately, I will no longer be staying at this hotel. As convenient as the location is, I am just no longer willing to wonder what will occur the next time I stay there.
- Official Description (provided by the hotel):
- When you seek the best of Anchorage, discover the experienced staff and stylish elegance of the Crowne Plaza Anchorage Mid-Town. Located in accessible midtown Anchorage, the Crowne Plaza hotel is just minutes from downtown, shopping, the Alaska Railroad Station, H2Oasis, Dena ina Convention Center, the Anchorage Museum at Rasmuson Center and the Alaska Zoo. Just 2 miles from the Ted Stevens Anchorage International Airport, the Crowne Plaza Anchorage Mid-Town makes your ride fast and comfortable in their complimentary shuttle. Savor a pleasant meal in the Juno restaurant or enjoy a cocktail before turning in for the night to your Sleep Advantage room.Business travelers will feel right at home at the Crowne Plaza Anchorage Mid-Town - generously sized work desks, free wireless and wired high-speed Internet access (HSIA). Located nearby are local companies such as British Petroleum (BP), Arctic Slope Regional Corporation, Alyeska Pipeline, CH2M Hill, Denali - The Alaska Gas Pipeline, Providence Hospital, Alaska Regional Hospital, Alaska Native Medical Center and the University of Alaska.Hotel guests will quickly realize Crowne Plaza is The Place to Meet. Whether holding a convention, banquet, board meeting, reception or informal event, your comfort and success are ensured. No matter if you are on your way to an adventure in remote Alaska, or here to experience Anchorage s big wild life you will find Crowne Plaza The Place to Meet. ... more less
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- Also Known As:
- Crowne Plaza Anchorage-Midtown Hotel Anchorage