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“accomadating” 4 of 5 bubbles
Review of Hilton Anchorage

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Hilton Anchorage
Ranked #14 of 72 Hotels in Anchorage
Palmer, Alaska, United States
Level Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“accomadating”
4 of 5 bubbles Reviewed October 19, 2013

We have stayed here many times when we have found ourselves in Anchorage and needing a room. The rooms have always been clean and the staff always courteous. Unlike another reviewer we have never paid for 24.00 valet. Don't forget if your military they offer reduced rates and extra perks.

Room Tip: The higher up in the tower offers great mountain views. On a clear day Denali is easily visible if y...
See more room tips
  • Stayed December 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jeffrey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,413 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
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English first
Big Lake, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 16, 2013

This Hilton is no more than a "Motel 6" because it has a limited coffee shop, with limited hours. A bar that has limited hours and the rooms need upgrading. They seem to have more managers than workers. This is the worst Hilton Hotel I have ever stayed at in the United States.

  • Stayed October 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, General Manager at Hilton Anchorage, responded to this review, October 18, 2013
Dear Mike,

Thank you for your honest feedback. Please accept our sincerest apologies for your unsatisfactory stay with us. Every guest is important to us and we would like the opportunity to make it right with you. Please contact me at the email or phone number below to discuss this further.

Again, we appreciate your feedback and apologize that you did not enjoy your stay.

Sincerely,

Scott Doonan
General Manager
P: 907-265-7118
E: scott.doonan@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Anchorage hotels

United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 15, 2013

With the exception of the parking which said Hilton Guest parking but was actually Valet parking, everyone was wonderful and extremely helpful. The employees gave off a good vibe of friendliness and willingness to answer your questions. Hotel is also located right down town near all the shops and dining. Very nice.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Bobbie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
3 of 5 bubbles Reviewed October 15, 2013

Room seemed small and out-dated although clean. Bed was comfy but small and bathroom even smaller. Valet service was a whopping $24 a day so for sure find out where there is cheaper parking...that was the most outrageous expense. The newer hotels outshine this Hilton with bigger rooms and up to date furnishings and decoration.

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gail A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed October 11, 2013

Very busy with long lines of Aircrew waiting to check in.

The room was tired, and looked like it had been many years without refurbishment.

Parking was expensive.

Compared with other hotels in the city it was most disapointing.

Room Tip: Choose a more recently built hotel
See more room tips
  • Stayed August 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Binidali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, General Manager at Hilton Anchorage, responded to this review, October 18, 2013
Dear Binidali,

Please accept our sincere apologies for the hassle and frustration you experienced on your recent stay at our hotel. We strive to make every guests' stay a pleasant one from check-in to departure through quality service and amenities, and we regret this was not your impression. We will use your comments as part of our ongoing service training and hope you will give us another opportunity to show you the quality stay you deserve should you return to our area in the future.

Thank you for your feedback,

Scott Doonan
General Manager
P: 907-265-7118
E: scott.doonan@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Up North, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 8, 2013

This was my fourth stay at this Hotel, It has Clean Rooms, Good room service prices, Parking is a bit expensive. Great Bell Men who are very helpful. Good location for walking downtown and to Mall. Starbucks in Lobby.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas, United States
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 3, 2013

Staff was great, breakfast buffet was terrific, rooms were good for the price, I have no complaints. The Anchorage tower where I was at had a pretty good view of the mountains. The location was in close proximity to some really good restraunts/bars, shops, mall, museum, and the people in the area are great.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Anchorage

Property: Hilton Anchorage
Address: 500 West Third Avenue, Anchorage, AK 99501-2210
Phone Number:
Location: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Anchorage
#19 Business Hotel in Anchorage
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Anchorage 3.5*
Number of rooms: 606
Official Description (provided by the hotel):
The Hilton Anchorage hotel is a convenient ten-minute drive from Ted Stevens International Airport, and within walking distance of the Alaska Railroad Depot and Anchorage Convention District. Explore Anchorage's popular attractions including the Alaska Museum of History and Art, the Ulu Factory, Nordstrom and the Fifth Avenue Mall - all only two blocks from the hotel. Enjoy a comfortable stay in a stylish guest room featuring thoughtful amenities and high-speed internet access to help you stay connected with family and business. Dine in the inviting Hooper Bay Cafe and savor a variety of authentic Alaskan and American cuisine. Unwind in Bruin's Bar and catch up with the latest sports and news in this welcoming hotel bar. View the extensive Alaskan art collection in the lobby and enjoy a self-guided walking tour. Stay active during your stay with an energizing workout in the fitness center and refreshing swim in the indoor pool before unwinding in the steam room. Make business easy at the Hilton Anchorage hotel. Stay in touch with business in the 24-hour business center featuring a range of business friendly amenities and services. Our Anchorage hotel offers 20, 000 sq. ft. of flexible meeting and event space to easily accommodate business meetings, conventions, elegant weddings and special celebrations. ... more   less 
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Also Known As:
Hilton Anchorage Hotel Anchorage
Hilton Hotel Anchorage
Anchorage Hilton Hotel

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