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“don't stay”
Review of Merrill Field Inn

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Merrill Field Inn
Ranked #53 of 74 Hotels in Anchorage
Reviewed August 12, 2012

I can't believe I paid $120 for this hotel. The room was smelling cigarettes but the staff never admitted this. As a single woman, I decided not to stay there even if they didn't accept to refund me my expensive smoky room ....

  • Stayed: July 2012, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Helene2204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this reviewResponded March 29, 2014

Thank you for your review of our hotel. We here at Merrill Field Inn would like to apologize for the sub-standard service you received and any other problems that you may have encountered during your stay at the hotel back in August of 2012.
The Merrill Field Inn is now under new management and we are making strides to greatly improve the room, property and service for our customers. All of our rooms are being completely remodeled including new Flat panel TVs, new furniture, beds and much more. All of our rooms are now Non-Smoking with a $250.00 cleaning fee for anyone caught smoking in our rooms. The house keeping staff has been changed a couple of times since your visit, and the current staff is doing a much better job of keeping the rooms clean and tidy than the previous staff. Along with new management, new friendly staff have been added to assist in the comfort and enjoyment of our guests.
As for the neighborhood, The nearby showgirl clubs were closed by the Municipality of Anchorage last year. However they have recently been reopened and are under great scrutiny by the Anchorage Police. So far we have had no incidents caused by their presence as before.
Value is always an important issue for our customers. With the new improvements and remodeling of our hotel we are comparably priced with other hotel with the same features and amenities including a free shuttle service for our guests. It is our hope that you will return to the Merrill Field Inn and at least check out the noticeable differences.

Thank You.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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74 - 80 of 102 reviews

Reviewed July 26, 2012

ok guys this place was absolutely terrible, a bunch of dunks and druggies and the rooms were smoked in when the room was supposed to be a non smokeing room, and just very bad place, DONT EVER SLEEP HERE!!!

  • Stayed: July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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4  Thank TheLingerrOG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this reviewResponded March 29, 2014

Thank you for your review of our hotel. We here at Merrill Field Inn would like to apologize for the sub-standard service you received and any other problems that you may have encountered during your stay at the hotel back in July of 2012.
The Merrill Field Inn is now under new management and we are making strides to greatly improve the room, property and service for our customers. All of our rooms are being completely remodeled including new Flat panel TVs, new furniture, beds and much more. All of our rooms are now Non-Smoking with a $250.00 cleaning fee for anyone caught smoking in our rooms. The house keeping staff has been changed a couple of times since your visit, and the current staff is doing a much better job of keeping the rooms clean and tidy than the previous staff. Along with new management, new friendly staff have been added to assist in the comfort and enjoyment of our guests.
As for the neighborhood, The nearby showgirl clubs were closed by the Municipality of Anchorage last year. However they have recently been reopened and are under great scrutiny by the Anchorage Police. So far we have had no incidents caused by their presence as before.
Value is always an important issue for our customers. With the new improvements and remodeling of our hotel we are comparably priced with other hotel with the same features and amenities including a free shuttle service for our guests. It is our hope that you will return to the Merrill Field Inn and at least check out the noticeable differences.

Thank You.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2012

The Pro's for this hotel is the price, it's helpful staff and it's location to downtown Anchorage. The shuttle service is very good and they will take you almost anywhere within the mid to downtown area and pick you up. You should tip the van driver for each shuttle service.A continental style breakfast is included. The carpets are not clean but the room itself is nice with a coffee maker and small frig. The Con's are that this hotel is not in a good location for family members with children as it is near by a adult bookstore and a adult strip joint. I would not feel comfortable walking around this area at night. You are across the street from the original airport to Anchorage now used more as a regional airport.

Room Tip: choose a room opposite of the units facing closest the airport as it will be more quiet.
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  • Stayed: June 2012, traveled with family
    • Value
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4  Thank ctripad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this reviewResponded March 30, 2014

I am sorry that the carpets were not clean when you stayed with us. However, I should mention that we have recently remodeled and that included changing out the carpets in most of the rooms.

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Reviewed July 19, 2012

My wife and I stayed at the Merrill Inn during our vacation once again.We are repeat guests,I like there shuttle service,they are very generous with this,always offering to take us any any where .The rooms are clean ,and we like the fridge and microwave.The staff is quite mannerly,they provide a breakfast.I would recommend the Merrill Field Inn to anyone interested in going to Alaska. It's very comforting to stay at a motel and feel very "safe"at all times.Thank you for reading my reveiw....R Cotter....

Room Tip: All the rooms on our stays were nice,I can't choose one over another,clean, quite and safe
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  • Stayed: July 2012, traveled as a couple
    • Value
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2  Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this reviewResponded March 30, 2014

Thank you for the outstanding review! I'm not sure that we deserve such a lavish review, but we do try. I sincerely hope that you come stay with us again sometime.

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Reviewed June 26, 2012

First off let me say that the desk staff, Mike in particular, were very nice & extremely friendly. My key didn't work & AC wasn't hooked up when I checked in & both were remedied immediately & with a smile. Fabulous service. The rooms are LARGE! The kitchenette is a nice bonus. Everything inside the rooms is clean. That's where this review stops being nice. If that's all that matters to you, then this is the place for you! Regular summer rate $165/nt Military rate $113/nt. I stayed one night. I counted no less than 3 "transactions" taking place in the parking lot, 2 "by-the-hour room service" incidents (from the below-mentioned adult establishments, no doubt) and several glimpses into rooms where it's clear that folks actually LIVE in this motel. One of the desk clerks was fitted with an ankle monitoring device, no kidding! It's the kind of place where if you're young & traveling on a limited budget you'd stay, but with a family, it's just wiser to move on to a branded more established chain where these kinds of things don't happen & you won't become a statistic.

  • Stayed: June 2012
    • Value
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    • Rooms
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7  Thank TishAnne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this reviewResponded March 30, 2014

Thank you for your honest review. We at Merrill Field Inn appreciate any feedback you may have to give us, and we'll attempt to fix any problems you may have with our establishment.

Unfortunately, the problems with our location are not ones that we've been able to do much about. We have tried to keep most of that seedy element from encroaching onto our property, but it has been difficult and we've only had partial success. I'm sorry that we were not able to complete fix this issue.

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Reviewed June 14, 2012

Driving across the country, starting in Searsport Maine to Anchorage I had many experiences and levels of service. Everyone at the Merrill Field Inn went above and beyond my expiations and travel experiences. I’m 91 years old and have stayed in many hotels across the country and the world. I strongly recommend you make this stop to see what true hospitality is.

  • Stayed: May 2012, traveled solo
    • Value
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2  Thank Bob6565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this reviewResponded March 30, 2014

Thank you very much for your lovely review. We hope you stay with us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2012

We spent two days here after a horrible experience some where else. The staff is friendly and they provide all the things stated. The rooms were as discribed. Newly remodeled clean fresh rooms. They know how to treat their guests. If you have any questions the staff is very knowledged about the area.

  • Stayed: February 2012, traveled with family
    • Value
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4  Thank Veronica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this reviewResponded March 30, 2014

Thank you very much for your lovely review. We hope you stay with us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Merrill Field Inn

Address: 420 Sitka St, Anchorage, AK 99501-2830
Phone Number:
Location: United States > Alaska > Anchorage
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #53 of 74 Hotels in Anchorage
Price Range: $62 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Merrill Field Inn 2*
Number of rooms: 39
Reservation Options:
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Also Known As:
Merrill Field Hotel

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