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“Great but not wonderful housekeeping”

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Embassy Suites by Hilton Anchorage
Ranked #2 of 73 Hotels in Anchorage
Certificate of Excellence
1 review
“Great but not wonderful housekeeping”
Reviewed July 18, 2014

Housekeeping services were late 2 of 3 days at the hotel. Other than that, a great hotel and perfect as a work environment. Central location and great restaurants close by. Breakfasts were good and the manager's social hour was staffed by very pleasant folks.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Margit T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review, July 21, 2014
Thank you for your pleasant comments about your visit. As I am sure you are aware, the housekeeping team is very busy when the hotel is full and nearly all the rooms are departing, Everyone works hard to ensure suites are ready for our arriving guests. This results in our guests in-house sometimes having maid service at 4pm. Guest requests are accepted for those rooms that require service earlier. Please come back and visit us at the Embassy again.
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1,330 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (178)
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UK
Level Contributor
216 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed July 15, 2014

We were celebrating our anniversary, and they did a great job in recognizing this and honouring our room preferences.

As a Hilton Diamond member, I have visited several Hilton properties around the world. I would certainly class this as one of the best. Rooms were comfortable and clean, with a good view. Staff were professional and friendly.

Room Tip: Top floor, facing mountains
See more room tips
  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank silly_sausage_3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review, July 16, 2014
Thank you for your sterling endorsement. We are delighted to be recognized for staff and service from a knowledgable traveler such as yourself. We do hope that we will have the chance to welcome you back to the Embassy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 14, 2014 via mobile

We stayed here for 2 nights at the beginning of our 2-week vacation. Breakfast buffet and nightly reception were huge perks. We enjoyed the indoor pool and hot tub, too. The staff was very service oriented.

My one mistake was thinking that I was getting a 2bedroom (with 2BR AND a living rm like we've had at Homewood) vs 2 room suite. The 2 room suite advertised has 2 queens in bedroom and a SMALL - dbl bed sized - sofa sleeper in the living room. There were 5 of us so we made it work but the one stuck on the sofa sleeper wasn't too comfy. With that warning, everything else was great and the staff did offer to accommodate us with a slightly discounted second room. Only other negative is there is no outdoor play space if you have active kids like me; basically it is situated between 2 parking lots. Walking downtown from the hotel would be a hike - we drove but I believe they have a shuttle, too.

Stayed June 2014
Helpful?
1 Thank mumbogumbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review, July 16, 2014
I am pleased that you enjoyed your stay at the Embassy. I am sorry there was confusion on the Embassy brand suite description. I hope your children had the opportunity to enjoy some fresh cooked to order chocolate chip pancakes. We appreciate your business and hope that you will return in the future.
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Superior, Wisconsin
1 review
Reviewed July 13, 2014

Very comfortable room accommodations for family of five, exceptionally helpful staff, clean and warm swimming pool, nice laundry room, and awesome breakfast--all at an amazingly reasonable price. We were very happy with our stay and highly recommend this hotel!

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review, July 16, 2014
Thank you for your wonderful comments on Trip Advisor! We are so happy to hear that our staff was able to take excellent care of you while you were here and really appreciate your taking the time to leave your feedback on the staff and how enjoyable your stay was. We look forward to seeing you again in the future.
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Staten Island, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 13, 2014

Didn't meet expectations compared to other Hilton Hotels. The amount of wait time for breakfast items as well as lack of breakfast items was problematic. Failure to advise of special benefits such as manager reception was also a problem as well as not receiving accurate information.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Stanley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review, July 22, 2014
Thank you for your comments. Please accept my apology for not meeting your expectations and providing you with the Hilton experience you had anticipated. I was certainly suprised by some of your comments as we take pride in exceeding the standards of Embassy/ Hilton brand hotels. Providing the finest accommodations and personal service is our mission for every guest. We hope that you will continue to utilze the Hilton family of hotels on future travels.
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Athens, Greece
Level Contributor
97 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed July 12, 2014

Embassy Suites Anchorage is a nice, well-appointed hotel where the main drawback is you’re in midtown Anchorage and not really close to much. That being said, Anchorage is a driving town, so most people are going to hop in their cars to go someplace anyway. I walked downtown my first day, which was a 30-40 minute walk, but I appeared to be the only person doing it. The rooms are big and well set up, everything seemed new and well done. The staff at the Embassy Suites in Anchorage is fantastic. One stand out is the woman cooking the made to order breakfast – not only did she make fantastic omelets, she was very nice and engaging. Overall, the hotel is a good choice for a short stay in Anchorage, if you don’t mind being a bit further from the museum, restaurants, and shops downtown. If you want a big chain hotel closer to the action, you might want to consider the Hilton.

  • Stayed July 2014, traveled solo
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank luvs_trvl_and_dogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review, July 16, 2014
Thank you for staying with us this month and thank you also for taking the time to spread the word about us! I am delighted that Michelle at breakfast took great care of you. If there is anything we can do to further improve guest experience, please let me know. We hope to see you again soon.
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Tustin, California
Level Contributor
6 reviews
3 hotel reviews
Reviewed July 12, 2014

One on the nicer hotels in Anchorage. There is lots of space in the comfortable rooms especially in the two bedrooms units. Perfect for families traveling together. This was our 3rd visit to the property and we plan to stay again.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Stephanie127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review, July 16, 2014
We thank you for being a loyal visitor. We are delighted to receive your review and pleased that you had the opportunity to enjoy our services. We hope to meet all our guests expectations and look forward to your return to the Embassy in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Anchorage

Property: Embassy Suites by Hilton Anchorage
Address: 600 E Benson Blvd, Anchorage, AK 99503-4123
Phone Number:
Location: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Anchorage
#4 Romantic Hotel in Anchorage
#4 Family Hotel in Anchorage
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Embassy Suites by Hilton Anchorage 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
The Embassy Suites Hotel Anchorage is an all-suite full-service hotel that offers all the comforts of home and far more. The large well-appointed suites offer exceptional design and comfort as well as extensive guest amenities. Every hotel guest is offered a complimentary cooked-to-order breakfast and buffet along with a complimentary evening reception. Free parking and free Wi-Fi add to the benefits. We look forward to showing you why we are the preferred hotel by business and leisure travelers alike among all hotels in Anchorage. ... more   less 
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Also Known As:
Embassy Suites Anchorage Hotel Anchorage
Anchorage Embassy Suites

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