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“two complaints”

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Embassy Suites by Hilton Anchorage
Ranked #2 of 74 Hotels in Anchorage
Certificate of Excellence
Reviewed January 19, 2014

I looked forward to the luxury of watching a few movies after a hard day of work. I watched 3 movies and I paid $48. ($16 each) Way too high a rate! My second luxury when staying alone in a hotel is to sleep-in. In the past the complimentary breakfast had been served in the restaurant until 10:00 am. This morning they closed at 9:00 am; earlier than I recalled in the past and earlier than I would have preferred. I was told the times vary on the weekends! I didn't like having to rush to meet the hotels needs not mine.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Janet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this reviewResponded January 20, 2014

Thank you for your feedback. Unfortunately our move pricing is set by our movie supplier. To expain our breakfast hours; we serve from 6am-9am on weekdays and 7am-10:30am on weekends to meet the needs of our guests. Thank you for joining us and we certainly hope you will return again.

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974 - 980 of 1,448 reviews

Reviewed January 15, 2014

Being the first time I've ever stayed at the Embassy Suites in Anchorage, I was pleasantly surprised by how large and spacious the room was. I will definitely be returning with my family as we would all fit in the room quite comfortably.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Vanessa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this reviewResponded January 20, 2014

I am pleased you enjoyed our suites. The spacious two room design makes a stay whether traveling alone on business or with your family, always very comfortable. Please return soon.

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Reviewed January 14, 2014

Seems most hotels think they are handicap accessible by merely posting a sign in the lobby at @ the doors of handicap rooms AAAARRRRRRGGGGG...Embassy offers everything from hearing only, crutches, to full wheelchair shower accessibility depending on your needs. Plus OUTSTANDING customer care from check-in through check-out..Sounds Cliché but they treat you like family.

  • Stayed: January 2014, traveled solo
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Review collected in partnership with Embassy Suites Hotels
1  Thank Russell F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this reviewResponded January 15, 2014

I appreciate your wonderful review. Yes, we understand the importance of getting some of the details right and our staff cares about our guests. Please come back and visit us again.

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Reviewed January 14, 2014

Great stay in a central location. Big rooms Big showers Comfortable beds Great breakfast and meals Good food in the hotel Full bar in the hotel Pool, workout room, hot tub Avoid the rooms over the event halls - can be noisy Book locally

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Karl V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this reviewResponded January 15, 2014

Thank you for staying with us. I appreciate your strong review of the hotel and look forward to having you visit again.

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Reviewed January 13, 2014

Got this room same day of request. The King room we requested was HUGE! A separate living room. This was most enjoyable. This is a classy hotel. Very, very classy and clean. The staff was helpful and the breakfast! OMG! You can want for nothing. A really, really nice way to start your day. Only down side as other hotels...smokers too close to the entrance. Will be back.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
2  Thank Theresa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this reviewResponded January 14, 2014

I am truly delighted you found our hotel and our staff to be excellent. That is always our goal for every guest who stays with us. We look forward to your return the next time come to Anchorage. Thank you for your very appreciated support.

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Reviewed January 13, 2014

We visit Anchorage occasionally, and have stayed in a variety of hotels. This was our first time staying at Embassy Suites. We chose it because it was rated high on-line, and it was convenient. We were very impressed with the quality of service and the accommodations. We will definitely stay at Embassy Suites again.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
1  Thank Claude H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this reviewResponded January 20, 2014

Thank you for trying the Embassy Suites out. I am pleased that you had an enjoyable stay and hope we see you again on a future trip to Anchorage.

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Reviewed January 11, 2014

We flew into Anchorage on a late flight from Charlotte, so by the time we got to the hotel it was very late (2am local, 6am EST). The hotel and the room was excellent. It was super clean, with a friendly staff and great decor. A little more earthy/outdoorsy than your average Embassy Suites, which makes sense being in Alaska, but it was still nice to see all the Alaskan touches throughout the hotel. Unfortunately we couldn't elect to sleep in late to try and get our feet under us or enjoy the hotel fully as we had to be in Homer mid-afternoon to check in for our first big adventure of the trip. NOT the best way to start a trip to Alaska. I would have really liked to have explored and experienced this hotel more.

The humpback whale tail fountains in the main lobby area were particularly cool! We also had a great breakfast to start the trip - one of the nice advantages of staying at the ES, especially with the cost of dining out in Alaska compared to most places in the lower 48. They also had some great Starbuck's coffee (in the breakfast area for free, plus there was a for purchase Starbuck's for specialty coffees in the ice cream shop) with to go cups, so I filled up and we hit the road to Homer! I would highly recommend the Embassy Suites Anchorage for anyone visiting Anchorage, for a night or as a base of operations for a longer stay.

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  • Stayed: July 2013, traveled as a couple
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2  Thank WalleyeLJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this reviewResponded January 13, 2014

Thank you for your wonderful review. I am delighted that your trip to Anchorage and your stay at the Embassy Suites in particular were enjoyable. I hope we can welcome you back again in the future for another visit..

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Additional Information about Embassy Suites by Hilton Anchorage

Address: 600 E Benson Blvd, Anchorage, AK 99503-4123
Phone Number:
Location: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Anchorage
#4 Family Hotel in Anchorage
#4 Romantic Hotel in Anchorage
Price Range: $160 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Anchorage 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
The Embassy Suites Hotel Anchorage is an all-suite full-service hotel that offers all the comforts of home and far more. The large well-appointed suites offer exceptional design and comfort as well as extensive guest amenities. Every hotel guest is offered a complimentary cooked-to-order breakfast and buffet along with a complimentary evening reception. Free parking and free Wi-Fi add to the benefits. We look forward to showing you why we are the preferred hotel by business and leisure travelers alike among all hotels in Anchorage. ... more   less 
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Also Known As:
Embassy Suites Anchorage Hotel Anchorage
Anchorage Embassy Suites

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