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“Wow!”
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Very good
82 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 5
Seattle, Washington

Reviews from our community

Very good - based on 82 reviews
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Reviews from our community

Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Chinese (Simplified) first
English first
German first
Any
English first
Shanna R
Republic, Washington
1 review
“Wow!”
Reviewed November 26, 2015 for a stay in November 2015

Wow! This was above and beyond what I expected. The view is beautiful, we were able to relax and watch the sun set and the ships going by. The rooms are clean, stylish and comfortable. Such a luxury to have a full kitchen and two bathrooms. It was a short walk to Pike's Place and the Seattle Aquarium and we felt very safe. I am a light sleeper so I was worried about city noises but it wasn't an issue. I would highly recommend this location!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Feeling safe and all the conveniences.
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Dec 3, 2015
Thank you so much for taking the time to provide your honest feedback. It's our goal to consistently deliver the best vacation rentals in the most desirable downtown locations. We are very happy to hear that you enjoyed your time in the city and that you were able to take advantage of your home away from home. Please give us a call the next time you are in the city and we'll ensure you receive another 5-star experience!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
joq52
Half Moon Bay, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Don't Stay Alfred”
Reviewed September 22, 2015 for a stay in September 2015
3
people found this review helpful

This was the first and last time we stay with the Stay Alfred. Although the apartment was nice and centrally located, this could not make up for the terrible customer service we received. We were plagued by many problems that were not resolved by Stay Alfred despite repeated complaints.

First there was a misunderstanding about the parking. It was not clear that parking was additional, and the instructions we received included directions for the garage and even a parking space # that we should park in. Upon entering the garage we discovered that there was no parking space with the given #. After a phone call to Stay Alfred Customer Service, we paid the additional money for the parking spot, and were given an alternative location to park. However when we tried entering this garage, our key would not open the door, so we were unable to park. We finally gave up on the parking, called and asked not to charge our card, and used street parking.

When we finally were able to park the car, we entered the apartment only to discover that the cable television was not working. Another phone call to Stay Alfred Customer Service, only to be told they would try and check on it for us. Many phone calls, and 4 days later, we still had no television.

The last straw was when we discovered that one of the keyless entry remotes for our apartment did not open the buildings common doors. This included the buildings front door, the elevator after 9:00pm and the other amenities of the building. We discovered this when my husband was locked out of the building late one evening, and unable to get inside. This was a major inconvenience as my husband's uncle passed away and we needed both keys to be functional. Many more repeated phone calls to Stay Alfred Customer Service were placed. After trivializing the necessity of us needing two functioning keyless remotes they told us they would look into the problem. Many phone calls and 4 days later, nothing was ever done.

Finally, during our many conversations with Stay Alfred Customer Service, we asked what sort of compensation we would receive for the many problems we encountered. We were told that they were unable to do anything during our stay, but after we checked out they would evaluate what compensation they would give us. When we checked out we called and left messages and now weeks later we are still waiting.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: Customer Service by Stay Alfred
Traveling group: Young Children
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 22, 2015
We are very sorry to hear about the multiple issues you experienced during your stay. We hope that despite these issues you were still able to enjoy yourself and your time in Seattle. I have made sure to pass along your comments to my manager to have those issues addressed. We hope that you will give us a second chance to provide you with the 5-star Stay Alfred experience you deserve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annette G
Neustadt an der Weinstrasse, Germany
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 12, 2016 for a stay in June 2016
Google Translation

Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yanzheng1...
1 review
Reviewed February 25, 2016 for a stay in February 2016
Google Translation

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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