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All reviews front desk diamond member nice hotel walking distance capitol hill minute walk valet parking space needle clean rooms walked everywhere early check would stay here again business trip bed was comfortable pikes market few blocks pike place
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4 - 9 of 683 reviews
Reviewed November 4, 2018

The headline says it all. I found my room clean and comfortable. My work associate found dried fecal matter on the underside of his toilet seat. He actually cleaned it himself. But I digress. We went to the bar one night and I ordered a martini. The server brought back what looked like a martini but it had a lime in it. She said it was becuase she thought limes go with gin. Poor dear. This is just bad training. Not her fault. So I guess there are some good things but it just didn't feel like it was run that well. The very next trip back to Seattle we stayed at another hotel.

Date of stay: September 2018
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank NorthernDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Happiness716250, General Manager at Hilton Garden Inn Seattle Downtown, responded to this reviewResponded 5 weeks ago

Thank you for sharing your review with us. We are very sorry to read that your experience at our bar was not as expected, and your input will be shared with our team. We hope you will consider a return visit so we have a chance to truly impress you with the service you expect and deserve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2018

Associates were vague and unwelcoming, unhelpful and unknowledgeable of their city and it's surroundings and had no personality. Truly disappointing. No one mentioned what floor the pool/fitness center was, hours of the bar/coffee shop, and preferred to get guests to get in and out instead of making them feel at home. Beyond disappointed in this hotel .

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Coastal43584485460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Happiness716250, General Manager at Hilton Garden Inn Seattle Downtown, responded to this reviewResponded October 31, 2018

We are very sorry to read that your stay at our hotel was not what you expected. We make every effort to warmly welcome our guests and help them become acquainted with our property, and we sincerely apologize if our service fell short. We hope you will reach out to us directly so we can discuss your experience in detail.


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Reviewed October 29, 2018

Hotel is very clean. Bed is very comfortable. Great location (15-30 minutes walk to most of the Seattle downtown attractions and restaurants). We definitely will recommend this place to friends & family.

Date of stay: October 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 927StacyK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2018

Nice newish facility with comfy beds and not too loud despite being close to freeways and never ending Amazon construction. Helpful staff and was treated nicely since Honors member. Only wish there was a tub instead of shower:

Date of stay: October 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Serenacarmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Happiness716250, General Manager at Hilton Garden Inn Seattle Downtown, responded to this reviewResponded October 29, 2018

Thank you for reviewing your recent stay at the Hilton Garden Inn Seattle Downtown. Our guests’ satisfaction is our top priority, and I’m pleased to know that you experienced warm, courteous service and great sleep each night. We look forward to welcoming you back!

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Reviewed October 22, 2018

Didn't realize this was a Hilton Hotel, during booking, so I was pleasantly surprised to see how nice it was. Beautiful lobby and bar. Very clean rooms. Excellent, made-to-order breakfast omelets. Very nice staff.

Date of stay: October 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank EDGART439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Happiness716250, General Manager at Hilton Garden Inn Seattle Downtown, responded to this reviewResponded October 24, 2018

Thank you for your kind words! We love delighting our guests with our beautiful, well-appointed property, freshly-prepared breakfast options, and of course our signature warm and friendly service. We hope you’ll visit us again at the Hilton Garden Inn Seattle Downtown next time you’re in the area.

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