I ate here twice with family and friends when I visited Seattle over the weekend.
The first time was a Friday night. The menu changes periodically, and at the moment the theming is Tex Mex. The restaurant, situated at the top of Queen Anne, is a lovely spot, and the restaurant has a fun vibe.
The menu is varied and all of it looked interesting and tasty.
The food was great! And that's where the good review ends.
The service was beyond slow. The waiter was distracted and rarely came back to check on us.
We had to wait 1/2 hour just to have our order taken. It was slowing down, so it wasn't that busy.
Once everyone was served, the waiter never came back to refill drinks, and when two of our group ordered dessert, it was 40 minutes later that they got their desserts. The kitchen was not busy at that point! It was between the dinner crowd and the later after 9pm crowd-
Some of our group left the restaurant because of the long wait. Very poor service.
So, we decided to try it again on Monday (Memorial Day) for lunch. Tt was very busy, we didn't mind the wait as it was really nice outside we had a group of 5 with a toddler.
There were a lot of large groups with small children- so that was never the issue.
Once inside, the watress came up and asked for our drinks orders, and off she went. If possible, the service was even worse than the previous Friday. She didn't return to take our food order for another 30 minutes. I was regretting the choice of lunch destination as the minutes ticked by.
Yes, the food all round was fantastic - when we finally received it. But the waitress was largely AWOL.
When she did come up, she was apologizing for it being busy. Okay, it was busy, but when you see your waitress chatting it up with another member of staff for at least 10 minutes during your meal- when it would be great for a refill of your beverage- and she never came back to see how anything was, never refilled our coffees and Iced Tea or water. NOT ONCE!
We were seated near the drinks station- and one of our group got up and refilled everyone's coffee mugs! Usually, that would prompt a member of staff to come over and take over…NOPE no one came.
When we were finished, we waited for the bill for another 20 minutes.
Still chatting with a member of staff in the back.
Then she apologized for being a little overwhelmed! Really?
To put this into perspective, another table next to ours of a similar size groups with children, with a different waiter- that table turned over 3 times while we had a time wasting waitress who was unconcerned about her customers. It was pretty wild, as we did have plans do something other than spend 2 1/2 hours in the restaurant!!!
I can understand a busy restaurant can be a little slow at times, but to have bad service like this, twice- with different waitstaff, I will seriously think twice about going to this restaurant again, which is unfortunate because the food was tasty and the feel of the place was great.
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