We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice property, but the service is only fair”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Seattle Marriott Waterfront
Ranked #46 of 100 Hotels in Seattle
Certificate of Excellence
Scranton, Pennsylvania
Level Contributor
99 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Nice property, but the service is only fair”
Reviewed September 11, 2013

The room, view and location were perfect. It's right by the waterfront where the ocean liners come in. The room was very well kept, but there's an issue with the breakfast. We intentionally paid a higher rate to have breakfast included. The Hook & Plow restaurant supplies the breakfast, but they are a for profit restaurant. So naturally, they take whatever business they can on a 1st come 1st server basis. As a result we wound up waiting 20 minutes for our breakfast. It's not their fault, it's the hotel's. When I went to the desk to complain about the situation, the clerk argued with me. Citing that the restaurant was providing a service. I told her I knew that, but that wasn't what I paid Marriott for. There were several people complaining about the same thing. This obviously happens all the time. It's like I always say, there's no shortage of bad management.

Room Tip: Ask for a view!
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peter a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn S, Executive Assistant at Seattle Marriott Waterfront, responded to this review, November 7, 2013
Thank you so much for taking the time to share your concerns. I apologize that we were not able to deliver the customer service standards which you deserve. I take your feedback very seriously and would like to discuss this matter. Please phone me at the hotel, 206-256-1018, so that I may better address the matter. If you are more comfortable with reaching out to me through email please do so at, Jennifer.stiles@marriott.com

Jenn Stiles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,649 reviews from our community

Traveler rating
    663
    626
    217
    104
    39
See reviews for
377
568
61
359
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (462)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Fort Lauderdale, Florida
Level Contributor
107 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 11, 2013

Great place if you are going on a cruise or just a few days in the city. Just a 1/2 block away from the elevator that takes you to all a tourist would want. Staff friendly and helpful. Concierge room food and beverages a real treat.

Room Tip: Choose the front of the building unless you are a train fan.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HalloweenOwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn S, Executive Assitant at Seattle Marriott Waterfront, responded to this review, November 7, 2013
Just wanted to thank you for your recent stay here at the Seattle Marriott Waterfront! So glad you were able to experience our authentic Marriott hospitality. We look forward to seeing you soon.

Jenn Stiles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, B.C.
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 9, 2013

4 of us headed to Seattle for a weekend shopping trip. This hotel is right downtown so close to big department stores. Rooms were very nice and service was good. We had a lovely view from our room. We spent some time at the pool after a long afternoon of walking. It would have been really nice to enjoy a soak in a hot tub, but there isn't one in this hotel. My suggestions would be that the hotel offer free Wifi, bottled water and put in a hot tub. The vending machines only accept credit cards and it's valet parking which is an extra cost of $38.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank packerfancanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn S, Executive Assistant at Seattle Marriott Waterfront, responded to this review, November 7, 2013
Thank you for your recent review. I am happy that you enjoyed your stay with us. I apologize that we were not able to deliver the hotel amenity standards which you deserve. I will be sharing your feedback with my executive team to discuss our current amenity program. We look forward to hosting you again in the future.

Jenn Stiles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 9, 2013

Recently spent 5 nights at this hotel. It is in the perfect location for our first visit to Seattle. Right across from the Sound and most rooms have a view of the water. Some have small balconies. We stayed using points and were given a waterfront room without asking. The concierge was very helpful and was able to get us a Locks Cruise even though the website had no seats. The concierge lounge menu was recently upgraded and has hot breakfast meals. Make sure you take the outdoor elevator up to the Pike Market level. Also, it is a short walk to the monorail ride to the Chihuly museum and Space Needle. Heard no noise from the trains behind the hotel.

Room Tip: Need to request a room with a view on the inner portion of the 'horseshoe'.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn S, Executive Assistant at Seattle Marriott Waterfront, responded to this review, November 7, 2013
Thank you for your kind words. We appreciate the opportunity to host you and look forward to seeing you again in the future.

Jenn Stiles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
184 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 9, 2013

Stayed here in April and loved the views from the hotel. Hotel is a little difficult to spot when approaching along Alaskan way. Road construction didn't help.

Amenities (concierge and room service) are excellent. Room was quiet.

Parking was valet only. Not ideal.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank offthewalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn S, Executive Assistant at Seattle Marriott Waterfront, responded to this review, November 7, 2013
Thank you for your recent review. I am glad to hear that you enjoyed your stay with us. We look forward to hosting you again in the future.

Jenn Stiles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
3 reviews
Reviewed September 8, 2013

We were pleased with the location of the hotel. It was right on the waterfront and within walking distance to eateries, Pike's Market and the Aquarium. Panoramic view of the Puget Sound. Beautiful glass centerpiece in lobby. Only negative was that we asked hotel personnel for recommendations for seafood restaurants and Elliot's was the choice. Our food was NOT good and I got sick from the scallops. Would advise not to recommend Elliot's to your clients.

Room Tip: Face the Sound.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 800Margaret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn S, Executive Assistant at Seattle Marriott Waterfront, responded to this review, October 31, 2013
Thank you for taking the time to let us know about your recent stay. I am glad to hear that you enjoyed your stay with us. I will be sharing your comments with the front desk about your dinner experience at Elliott’s.

Jenn Stiles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
Reviewed September 7, 2013

Most of the rooms have balconies, so make sure to get a room that is waterfront. Loved the pool, half of it is indoors and half out so you can stay in if cold, but enjoy the sunshine if the weather is nice.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ivyjdt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn S, Executive Assistant at Seattle Marriott Waterfront, responded to this review, October 31, 2013
Wanted to thank you for your recent stay here at the Seattle Marriott Waterfront! So glad you were able to experience our wonderful hospitality. We look forward to seeing you again.

Jenn Stiles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Seattle hotels
Belltown
The Edgewater, A Noble House Hotel
Grand Hyatt Seattle
#7 of 100 in Seattle
2,959 reviews
Show Prices
Show Prices
Show Prices
Belltown
Kimpton Palladian Hotel
Kimpton Palladian Hotel
#22 of 100 in Seattle
434 reviews
Thompson Seattle
#20 of 100 in Seattle
616 reviews
Belltown
The Westin Seattle
The Westin Seattle
#45 of 100 in Seattle
2,241 reviews
Show Prices
Show Prices
Show Prices

Been to Seattle Marriott Waterfront? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Seattle Marriott Waterfront

Property: Seattle Marriott Waterfront
Address: 2100 Alaskan Way, Seattle, WA 98121-3139
Phone Number:
Location: United States > Washington > Seattle > Belltown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Seattle
#34 Romantic Hotel in Seattle
#36 Business Hotel in Seattle
#42 Family Hotel in Seattle
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Seattle Marriott Waterfront 4*
Number of rooms: 358
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Orbitz, TripOnline SA, Ctrip TA, Hotels.com, Hotwire, Cancelon, Cheap Tickets, getaroom.com and HRS so you can book your Seattle Marriott Waterfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Waterfront Seattle Hotel Seattle
Marriott Seattle
Seattle Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing