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“Nice hotel, good location near UW, Service good but not Excellent”

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Watertown Hotel - A Staypineapple Hotel
Ranked #25 of 100 Hotels in Seattle
Certificate of Excellence
Los Angeles, California
Level Contributor
91 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Nice hotel, good location near UW, Service good but not Excellent”
Reviewed March 27, 2014

This is a very nice hotel that is located near UW. The room we had was very large. It is not a fancy hotel but is well decorated. Lots of little things like an umbrella to use, a Keurig in each room, free WiFi, etc. Service was good but could have been better.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelelmundo100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConnieSchneider, Manager at Watertown Hotel - A Staypineapple Hotel, responded to this review, April 4, 2014
Dear Travelelmundo,

Thank you for proving your candid assessment of the Watertown. As we always strive to improve our service, we would welcome the feedback as to what we could have done better.

We appreciate your patronage.

The Watertown team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,035 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
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English first
New Brunswick, New Jersey
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 18, 2014

Walked to some great hangs, played around the eclectic surroundings, then slept like a log. All of us liked the Watertown immensely. Slightly expensive for the layout and services, but don't let anything draw you elsewhere in the vicinity. This is about as good as it gets.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Demosthenes T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConnieSchneider, Manager at Watertown Hotel - A Staypineapple Hotel, responded to this review, April 4, 2014
Dear Demosthenes T,

We are so glad to hear you enjoyed the Watertown hotel. I guess a good find is worth the expense!

Thank you for making us your hotel of preference when staying in the U-district.

The Watertown team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sedro Woolley, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 17, 2014

Arriving at the hotel after dark we were cautious because the neighborhood didn't look too promising. As soon as we walked inside the hotel we were greeted by a gentleman with outstanding customer service. The check in process was very fast and pleasant. We parked our vehicle in their garage, which is TINY... but thankfully there were a few spots left for us. The elevator went straight from the garage to the room floors IF you have your key card. The extra security was nice. The room was perfect. I LOVED that there was no carpet!! It felt much much more sanitary. The layout of the room was perfect, open, flowing and the décor was nice to look at. We stayed in room 310 which is RIGHT NEXT TO THE BROKEN ELEVATOR. I spent half of the first night wondering why the guy upstairs kept scraping his chair against the floor every 5-20 minutes... then my husband informed me that it was the elevator. REALLY?? That took some getting used to, once I was asleep that noise didn't bother me, but it did get rather annoying when I was trying to fall asleep. We did not mention the noise to the hotel while we were staying. We were there to visit my husbands mom who just had surgery at UWMC. We used the shuttle service to the hospital and back, it was a relief to be able to take advantage of that and not have to drive in Seattle. The bed was firm and comfortable, blankets were clean and crisp. The pillows were perfect. Free coffee, popcorn, with a refrigerator and microwave in the room, The hotel soaps were not useless like they are in most hotels, the full bathtub/shower was clean, towels were soft and fluffy and the water stayed hot. Every employee we came across had amazing customer service!! I think that is what impressed us the most. From the instant of contact they are already smiling and they are very quick to get you what you need. It made us wonder what kind of training program the hotel offered to their employees. I will stay here again if I have to come back to Seattle, I will just ask for a room far from the elevators. Thanks!

Room Tip: Choose a room away from the elevator.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eddie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConnieSchneider, Manager at Watertown Hotel - A Staypineapple Hotel, responded to this review, April 4, 2014
Dear Erin M,

We are glad you had a positive experience while staying at the Watertown Hotel. We also appreciate hearing about outstanding customer service.

We actually have two levels of parking and oftentimes have more spots available on the lower level just in case the garage seems fairly full.

We look forward to the opportunity to accommodate you again!

The Watertown team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 15, 2014

I loved loved this hotel. We stayed here 2 nights, then went to Ranier and came back and stayed another 2 nights. Location is fantastic in the university area. Staff was awesome. Rooms are large and spacious. It's not cheap but it's a great value for what you get. After our stay we had some billing errors on our credit card -- we were overcharged despite confirming the rate with them several times. They did fix the overcharge but it was a bit annoying for us to deal with that. Overall though, the experience was very good.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Falasafa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConnieSchneider, Manager at Watertown Hotel - A Staypineapple Hotel, responded to this review, March 17, 2014
Dear Falasafa,

We are glad you enjoyed your stay in the u-district and found our hotel to be of good value, with spacious rooms. We are especially pleased to hear about our awesome staff.

Sorry about the billing snafu. Good to know it was straigtened out.

Thank you for being our guest and we hope to see you again!

The Watertown team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
los angeles
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 11, 2014

We weren't really interested in paying to stay in downtown seattle because most of the stops that we had for this vacation were out of downtown anyway. The university area is a great spot to base a seattle trip, it's close enough to all the major areas without too much trouble.

The hotel itself is quiet, clean, and friendly. We didn't have a problem finding parking in their garage everyday, but I don't know what capacity the hotel was at. Don't have any complaints and would definitely stay here again.

Stayed July 2013, traveled as a couple
Helpful?
1 Thank hksjza70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConnieSchneider, Manager at Watertown Hotel - A Staypineapple Hotel, responded to this review, March 17, 2014
Dear hksjza70,

Thank you for your positive comments about the Watertown in the U-district. We appreciate hearing that you found us to be quiet, clean, and friendly.

Come back and stay with us the next time you have business at the UW!

Thanks,
The watertown team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level Contributor
144 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed March 10, 2014

Enjoyed my stay at the Watertown while doing business at UW. The beds were very firm with lots of pillows. Wifi worked well in room and lobby. I'd never stayed in a hotel that had hardwood floors which were cold on my feet but I could work around that.

Exercise room had good equipment.

Only complaint I would have is that the tv would come on with a louder volume that I turned it off on. If you were sharing a room with someone and wanted to watch tv, the loud tones on start up would definitely wake them up.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank treinke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConnieSchneider, Manager at Watertown Hotel - A Staypineapple Hotel, responded to this review, March 17, 2014
Dear treinke,

Glad to hear you had a nice time while on business at UW.

We appreciate knowing the wifi worked well in the room and the lobby area, and that you enjoyed the exercise equipment in the gym.

We look forward to seeing you again!

The Watertown team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 2, 2014

Great bed. Good service. Friendly and clean. They even have pineapple muffins. A great economical place to stay in the university district in Seattle. Easy underground parking. We certainly would stay here again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lottridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConnieSchneider, Manager at Watertown Hotel - A Staypineapple Hotel, responded to this review, March 17, 2014
Dear lottridge,

Wow, what a nice review of Watertown! Glad to hear you enjoyed some of our many amenities to include out signature Pineapple cupcakes!

We also appreciate your positive comments about our clean hotel, great beds, and friendly service.

Come back and see us again sometime!

The Watertown team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Watertown Hotel - A Staypineapple Hotel

Property: Watertown Hotel - A Staypineapple Hotel
Address: 4242 Roosevelt Way NE, Seattle, WA 98105-6009
Phone Number:
Location: United States > Washington > Seattle > University District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #25 of 100 Hotels in Seattle
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Watertown Hotel - A Staypineapple Hotel 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Colorful and contemporary, urban and upscale- Welcome to Watertown Hotel. Located just four blocks from the University of Washington, Watertown Hotel is the ideal hotel whether your goal is academic or adventurous. Here, you're not only close to campus, you're close to everything Seattle: The Pike Place Market, Space Needle, Seattle Waterfront and world-class shopping and dining. So check in and chill out. We're always at your service when you Staypineapple at The Watertown. ... more   less 
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