We have alway enjoyed my stays at Days Inn, but our most recent experience bordered on fraud.
Normally, we stay in hotels 2-3 times a week due to business.
We called ahead to check if the Days Inn North Seattle had rooms with Microwaves available. We were told yes, many rooms. We arrived, were given a rate of $109 per night. Upon arriving in the room we found it to be small with no microwave. I called the front desk and was told the hotel had a microwave in the common area only. Although I did not like this response, I accepted it, as we needed to get to the Hospital, as our third daughter was giving birth to her fist child.
Upon returning to the hotel, I checked the Web site finding that the $109 rate was for a king sized bed with a kitchenette! I went to the front desk and asked the clerk what the rate was for a room with a queen sized bed with no microwave, he responded $79/night. I then informed him I was in room 314 and asked why my rate was $109/night. He was concerned as to why the difference but said I would have to speak with the manager in the morning.
The next morning, after having been at the Hospital most of the night, I spoke with “Bill”, he said that he could not help me, I would need to speak with the Manager “Dave” but he could not give me a time to contact him, I left my cell number.
I called back later in the day and still was told the manager was not available and to please leave my phone number. I am an on-call technician 24/7/365, so the chance of missing his call is zero.
I called again today, the clerk again could not tell me of when the manager would be available, but said he could help. I told him of the story and his response was, YOU SIGNED THE PAPER WITH THE RATE, YOU HAVE NOTHING TO COMPLAIN ABOUT!
This is not the level of service I would expect from Motel 6 let alone a chain the caliber of Days Inn.
- Official Description (provided by the hotel):
- Days inn North Seattle host 56 rooms, suites available. Daybreak breakfast, HBO, Business Center, and free internet in all hotel. Jacuzzi suites, Family rooms. Friendly staff ... more less
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- Also Known As:
- Days Inn Seattle North Hotel Seattle
- Seattle Days Inn