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All reviews pioneer square light rail homeless people amtrak station pike place market corner room front desk staff bay view across the street valet parking would stay here again walking distance high floor indoor pool couple blocks coffee maker fitness center
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Reviewed July 22, 2019 via mobile

Well, as a Marriott Ambassador Member, I stay at lots of properties, and have stayed here 4 times. Maybe they were just having a bad day all around. First, the room was very nice, clean, large, and comfortable. No problems there, and one of the nicer rooms at a Courtyard. The service, however, was substandard for Marriott. Valet was awesome, but front desk woman must have been having a bad day and you could tell. Lukewarm welcome, very short when we asked a few questions (There was no one waiting, so it wasn’t like she was in a rush). The guy working the desk was great, he guided us to the stairs since the elevators were out. We decided to ask the valet about places to eat, he was nice and had good recommendations (and got a nice tip). Elevators were inoperable for a few hours, but hey, we needed the exercise. The pull-out bed for our son had no sheets, so called once, then after a few hours twice, then received...wet sheets, no pillow. So, called a third time. Another looong wait and finally contacted the Ambassador Service to say, hey, we’d all like to rest, preferably in beds with (dry) sheets. Finally got someone to bring up dry sheets and one pillow, no extra blanket. Not one word from management until they finally responded to their “Chat” line. This was not our previous experience at this hotel, so we’re chalking it up to “everyone has a bad day” and we’ll likely give them another chance.

Date of stay: July 2019
Trip type: Traveled with family
1  Thank NEBUsTravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 21, 2019 via mobile

We stayed here overnight before a cruise out of Seattle. We were in very early and the hotel was able to accommodate us to get us into a room early.

We did end up with a ‘limited view’ brick wall view as attached to my review. It’s a remake of an older building so navigating the floor plan is somewhat interesting. Otherwise, I’d suggest that this hotel, while pricy is well placed in Pioneer Square, not far from Pike’s Market and Westlake nor the stadiums.

Staff was okay, but not overly friendly during our stay. Maybe ask for a room with a view. Because of our early arrival, we decided not to be picky!

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank sdski
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 7, 2019

We arrived late on a Friday night. We booked this hotel for convenience to the port, tourist attractions, etc. We walked 1.4 miles to the Space Needle, which was okay. It was a beautiful day. However, when we checked out the people at the front desk and bell boys all gave out bad information on where we needed to go for the Ferry to Victoria. They said just walk straight down to the Pier, which was Pier 52. However, the Ferry to Victoria was Pier 69...at least a mile or so away. If you don't know, don't give bad advice. And, the lady at the front desk was rude too. I will definitely not stay at this property again. On a positive note, we did have a good view of the bay but the room was overpriced anyway.

Room tip: Go for the rooms with a view of the bay
Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
3  Thank Milton H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
David K, Manager at Courtyard by Marriott Seattle Downtown/Pioneer Square, responded to this reviewResponded July 8, 2019

Thank you for taking the time to review our hotel. I sincerely apologize for the mis-information you were given regarding the ferry service to Victoria and the rude reception you received at the front desk. I have forwarded your comments to our Front Office Manager for follow-up and retraining. This is certainly not our standard of service and we will work to correct these issues.
We do value your business and hope you will give us another chance in the future.
Regards,
David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2019

I've stayed at this hotel, and will probably stay again when I go back to Seattle. It's very convenient to the Pike Market, the waterfront, and downtown. The front desk service is always great and friendly. The room is clean, and the bed very comfortable.

On this visit, I stayed a week and upgraded to a corner room on the 10th floor overlooking the water. I didn't recall that one could hear so much street noise all night long, especially being on a high floor. I turned down the A/C so that the fan was continually blowing, which helped considerably. If you stay here, i might recommend a room that is not on the street side unless you are a really sound sleeper.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
2  Thank CbinBigD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 19, 2019

We were here for three nights. Check-in was easy. Had requested early check-in due to my husband's health and they kindly allowed us in two hours prior. Had requested quiet room as well. Room 1201 is QUIET. No view but we needed quiet. Hotel in good location. We walked everywhere. Space Needle is 40 minute walk. Bed was very comfortable. Breakfast we ate down the street at Planet Java Diner (5 minute walk); dinners at The Purple Cafe and Nordstroms Cafe. Easy walk to Pike Street and Westlake Shopping area. Very nice visit!

Room tip: 1201 quiet room
Date of stay: June 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank kldrak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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