As a Titanium Elite member, I usually receive decent service at Marriott’s. A “Thank you for being a T.E. member,” and an upgraded room at times. Instead, I was greeted with, “Can I see your ID?” When I asked if a certain credit card were on file for this stay (it should have been as it was reflected on my Bonvoy app), the man at the front desk read off some number that I knew was not mine. When I asked him, “Are you sure you’re in my profile? I checked in via the app,” he assured me he was. I had to hand him my credit card as I didn’t know what number he was referencing. On top of that, when I asked if they were able to honor an upgrade, he appeared confused, then said, “No, we’re full.” No free market item or extra points mentioned. It’s obvious this facility doesn’t value its clientele. I will not be returning.

The Good: We visited Seattle for the Tulip Festival and finished up with some sight-seeing downtown. The Courtyard Marriott has an excellent location on the border of Pioneer Square. Centrally located for pretty much everything downtown. We walked to the Pier and had excellent meals at several restaurants very conveniently located. One of our tours picked us up directly from the hotel. The rooms, and beds in particular, were very comfortable. The Bad: This is a Marriott. It's a nice hotel, but it is not a luxury hotel. Our room was over $300 per night. Which was high for the quality, but fine because of the excellent location. Unfortunately, there is also no realistic overnight parking options. Because we had been touring the Tulip Festival, we had a rental car. If we stayed downtown Seattle again, I would probably drop off my family at the hotel. Return the rental to the airport and then take the light rail train back to the downtown area. Parking at the hotel was valet only and $40 per night and then of course, you also tip the valet. So, at a minimum, your stay is going up 15% a night. Quick word of warning - when using the valet, there is a bike path between it and the hotel. You really have to keep your eyes open or you will get hit by a bicyclist. Luckily nobody in our group got hit, but it is not the most safe valet location. The Ugly: Lobby and interior of the rooms were typical, nice Marriott. However, some of the rooms (our room was one of several) exterior windows face an old (abandoned?) building with broken windows, graffiti, etc. Horrible view so make sure you are picky when choosing the room. Also, it has a heated pool but it is not well-taken care of and really needs an update.

We were in Seattle for a concert and stayed at the Courtyard. This is a beautiful hotel in the heart of downtown. All the staff that we spoke to were all very friendly, helpful and knowledgeable. We used the valet service and were please how fast they retrieved our car from their secure garage. The price for valet is about the same as what all hotels in this area charge, if they have parking. The room was clean and the king size bed was very comfortable. We were on the 8th floor so we did not experience the noise that other reviewers complained about. The room isn't huge but it was big enough and very cozy. We had a little hide-a-bed sofa that was place right in front of the very large flat screen that offered all the cable tv options AND Hulu and Netflix. The room also had a microwave and refrigerator, which came in handy for late night snacks, and coffee for the morning. We ate breakfast in The Bistro, the food was good and the menu offers a nice assortment of choices. I would recommend this hotel and I would stay here again.