First, I'll start by saying that I think there may be 2 different Hotel Nexus in Seattle and this review is for the one on Northgate that is not downtown Seattle...
This is an overpriced motel. I stayed here because I was in town for the Seattle to Portland bicycle ride, and the Nexus had advertised on the ride's website. They advertised a special rate, shuttle your bags to the start line, etc., etc. Fabulous! After making the initial reservation, any time we called to ask a question about the shuttle or whatever, nobody knew anything about it and told us to call back later.
Finally we arrived. The lobby was nice and the staff was ok, but often was so difficult to get an answer to anything. Three of them standing there doing nothing, pretty annoying. The rooms are small and while some things seemed clean, the bedspreads looked old and shabby. The halls and elevators were small and hard to maneuver large luggage through.
We got up the morning of the ride. Now, the hotel was full of cyclists and they couldn't bother to put the hot breakfast out a little earlier. They knew all the riders would be gone by the time they usually put it out. We were left with cereal, dry overboiled eggs and bagels. Half my bagel was dry, the other half was soggy. So gross.
My friend wanted a photo of us so she asked someone who we think was another guest to take a photo. The man at the desk was apparently offended that she didn't ask him and made some comment. Fine, she handed him her camera. Then he didn't get off his lazy butt to take the photo. Seriously, he just turned his chair and took a crappy shot. WTH?
Finally it came time for them to shuttle our bags to the start line. We dropped our bags in the lobby, and when we came back down with our bikes... the bags and shuttle were gone (they weren't supposed to drive us, just our bags). But now we had no idea where to meet the shuttle. We rode on to the start line and hoped for the best. We couldn't find the shuttle. My friend called the hotel. The man who answered was extremely rude (the same one who "wanted" to take our photo) and just kept telling her the driver was at the start line.
"He's at the start line."
"He's at the Start. Line."
"He. is. at. the. start. line."
It was his only answer. Snottier each time. We tried to explain that there were 10,000 people there and we could not find him.
Could he patch us through to the driver?
Could he call the driver?
Could he give us the number?
What is your name?
He hung up on us. Several minutes later I called and asked for the manager. I was told she wasn't there. Again I politely tried to get him to help us. He spoke to me like I was the biggest moron in the world for wanting to find my bags. Again, I asked for his name and again he hung up. If you won't give someone your name, and your solution is to hang up on them, you know what you're doing is wrong.
Finally, we located the driver. The driver, Dan?, (the only person with a clue at this whole hotel) informed us that he had just spoken to the man at the front desk and that they could have called him.
This place is awful and the service sucks. The location isn't all that hot either if you're wanting to see Seattle. If you are going to advertise a special rate for a special event, don't act like jerks to the guests you attract.
- Official Description (provided by the hotel):
- Hotel Nexus is a non-smoking establishment located in north Seattle close to shopping and area medical centers, convenient to all of greater Seattle. The hotel offers complimentary hot breakfast buffet; complimentary area shuttle, high-speed Internet; free parking, business center, fitness center, outdoor pool, restaurant and room service. Guestrooms include granite countertops, hardwood furnishings, Serta Perfect Presidential Suite Diamond Plush beds, refrigerators, microwaves, coffeemakers, hair dryers, irons/ironing boards, and cable TV. Dogs allowed in specific rooms (fee). ... more less
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- Also Known As:
- Nexus Hotel