All I really want out of a hotel room is a comfortable bed and a hot shower -- and this place could not even provide those two things consistently.
Our non-smoking request was ignored and when I refused to take the "Marlboro Factory" suite they tried to give us, they downgraded us to a queen/sofabed room, promising to move us. That never happened. The room did not come with a safe and they were unable to provide a security box for me ("we can't find the keys"). There was no hot water one morning. The remote didn't work. The soda machines were broken. I called the front desk twice during a 3-night stay and was told someone would get back to me. No one ever did.
Petty complaints? Yeah, some are. But when they accumulate on a daily basis, something is wrong with the hotel. Management seems unfamiliar with the phrase "the devil is in the details." (By the way, the general manager is really good at ignoring complaints and phone calls. I'm *still* waiting.)
- Official Description (provided by the hotel):
- Discover all that Seattle has to offer at the convenient, comfortable Holiday Inn Express Hotel & Suites. Situated between Seattle Center and the heart of downtown s shopping, dining, and entertainment districts, it's an easy walk to Westlake Center Mall, The Showbox, or Benaroya Hall. The world famous Space Needle and Monorail, Pike Place Market, Seattle Art Museum, Pioneer Square, Pier 66, Cruise Terminal 90/91, Microsoft, Boeing and more are so close our ideal location will suit the needs of any business or leisure traveler. Sports fan? We re minutes to Safeco & CenturyLink Fields! We offer parking for standard sized vehicles at $10 per night (limited space). Whether you re visiting Seattle for work or fun, Holiday Inn Express will be your home away from home. Wake up to our complimentary hot breakfast featuring our signature cinnamon rolls, eggs, bacon or sausage, fresh fruit, and more. Maintain your cardio in our free 24-hour fitness center or go for a swim in our heated, indoor pool. Enjoy a leisurely stroll to numerous restaurants and bars. Our friendly, knowledgeable staff will get you where you need to go! The best of Seattle is waiting for you at the Holiday Inn Express Hotel & Suites. Book your hotel reservations now for the SeaHawks NFL or Huskies football season or choose from one of our great King Tut Packages. Great family fun is just minutes away! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Seattle City Hotel Seattle
- Holiday Inn Seattle