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“Nice, If Somewhat "Antiseptic" Stay”

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Holiday Inn Express Seattle City Center
Ranked #68 of 100 Hotels in Seattle
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice, If Somewhat "Antiseptic" Stay”
Reviewed July 15, 2013

My wife and I booked a room here Mon., July 1st and Tues., July 9th- a day before our Alaskan cruise and the day we returned. Room was great, breakfast was what you would expect. The staff on the first day (late afternoon) were ok, but not overly friendly. By the time we got checked in and up to the room, we were tired and hungry. Not being familiar w/Seattle and just wanting to rest, I called room service from their "Emerald Grill". No answer. I repeated this for 20 minutes. Finally calling the front desk to ask why no answer, the young woman said she'd find out. So she called me back and said she didn't know why they didn't answer, because they answered HER. I mean - I pushed the ROOM SERVICE button on the phone. So I tried again. No answer. I gave up and called a local pizza place PRONTO PIZZA! Fantastic!
Anyway- on our second stay the week after, we had two full days (1 night) in Seattle and the staff was much friendlier. A young man, Lacari, was great and booked a Seattle tour for us for that afternoon and a Mt. Rainier tour for us the next day. Thanks, Lacari. You smiled, maintained eye contact, and really acted interested in helping me out.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Thealtosaxguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhambrick, General Manager at Holiday Inn Express Seattle City Center, responded to this review, July 16, 2013
Thank you for taking the time to share your experience at our hotel! And thank you, especially, for acknowledging one of my employees Lacari Mitchell! I will be sure to share this with him. I apologize for the inconvenience of not being able to contact the restaurant. I will look into the reason behind this to ensure it does not happen again. Thank you, as well, for bringing the issue of friendliness during your first stay to my attention. Please be assured that I will address this with the team. I hope that you will choose us again!

Warm Regards,
Darcy Hambrick
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
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Dallas, Texas
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 14, 2013

Horrible. Smoking is allowed on each floor and the entry smells like smoke. I complained. They said they would use air refresher. LOL

Half their elevators don't work, the rest are slow

THE PARKING UNDERGROUND KEY CARDS DIDNT WORK AND HAD MAJOR INCONVENIENCES RETURNING TO THE FRONT TO GET NEW ONES

Hallways are hot...

IF YOU ARE A HEAVY SMOKER, THIS PLACE IS FOR YOU

Room Tip: No good room to choose from. Every floor has smoking rooms
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dianeanimaladvocat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhambrick, General Manager at Holiday Inn Express Seattle City Center, responded to this review, July 16, 2013
Thank you for choosing our hotel, and I sincerely apologize for any inconveniences you experienced while you were here. We do not advertise our hotel as being 100% smoke-free. While we do our utmost to contain the odor of cigarette smoke, such as providing ozone machines, hallway air filters, and room fresheners, some degree of odor will find its way into the hallways. All of our smoking rooms are located at the south end of the building, so if our guests are sensitive to the odor, they may request rooms at the far north end instead. If this is not an adequate resolution, our sister property Holiday Inn Seattle - which shares the block with us - is 100% smoke-free, is a great hotel with great service, and may be a better option.

We also have three elevators: one service elevator and two guest elevators. Unfortunately, we experienced an unpredicatable mechanical breakdown of one of the guest elevators this week. Because we place a high priority on our guests' safety, this elevator was placed out of order. We are currently working diligently to return it to service as quickly as possible. We understand that this has caused inconveniences, and our staff is doing its best to help our guests with their needs. Our guests are welcome to utilize the service elevator, as well.

With regard to the parking garage, the vast majority of issues with opening the garage is due to de-magnitized room keys. This happens when keys are left near electronic devices or any other item that contains a magnet. Our garage door has been operating properly.

We all strive to provide the highest level of service our guests expect and act quickly to address any inconvenience or guest concern to ensure satisfaction with our hotel. At times, incidents happen that are beyond our control, but that does not mean that we will not do our utmost to ensure you depart feeling happy with your decision to choose our hotel. Had we been given the opportunity in this case, we could have tried to make up for any negative impressions. Please do not hesitate to contact hotel management with concerns so that we can have the chance to make amends.

Sincerely,
Darcy Hambrick
General Manager
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Everywhere
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 10, 2013

The staff were extremely friendly and helpful on arrival. The room was large enough and had just been renovated. Bed was comfortable and the shower very good. Breakfast was adequately tasty and filling. Location was excellent for the space needle (10 min walk) and for the centre (15/20 easy walk). The only down side was the price which is over the top for what it is.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MuppetEverywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhambrick, General Manager at Holiday Inn Express Seattle City Center, responded to this review, July 11, 2013
Thank you for sharing your comments, and I appreciate the kind words! During the busy summer season, hotel rates in our area are at a premium. We try to keep our rates appropriate for our market without overpricing ourselves, and we do this by making sure our rates are as good or better than our competitors. We also offer discount options for great savings or packages for great value! Keep an eye on our deals!

Warm Regards,
Darcy Hambrick
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adams, Massachusetts
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 9, 2013

My wife and I recently visited Seattle from the east coast and were looking for a good location so we could park the car and walk. The Holiday Inn Express on Aurora Ave was just right. About 8 min walk to Space needle and museums. Took monorail from there to downtown and walked another time to waterfront(about a mile). The room was a junior suite which was very spacious and clean. The bed was very comfortable and had a direct view of the space needle. Staff was very friendly.Breakfast bar was good with the usual offerings. Get there before 7;30 to beat the crowd.
I would highly recommend this hotel for value and location.

Room Tip: Top floor with view of space needle was really nice at night.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Shaun S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhambrick, General Manager at Holiday Inn Express Seattle City Center, responded to this review, July 11, 2013
Thank you for the compliments and for the recommendation! I'm glad you had a good time at our hotel! Please come see us again the next time you visit Seattle!

Warm Regards,
Darcy Hambrick
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 7, 2013

We stayed at the Holiday Inn Express both before and after our cruise out of Seattle. Staff was friendly, helpful, and accommodating. Breakfast was good, with a lot of variety. Rooms were clean, but far from 5-star. Close to the Space Needle and the monorail, so you can easily get downtown. Shuttle from airport dropped us off at the hotel. And the hotel has a service to take you right to the pier and back, so no need to rent a car. Pool is small, but clean. Kids enjoyed it! Would recommend this hotel to friends and family.

Room Tip: Ask for a room facing the Space Needle! Higher the floor the better, it is located on a busy road.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank virginiamom_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhambrick, General Manager at Holiday Inn Express Seattle City Center, responded to this review, July 11, 2013
Thank you so much for your recommendation! We appreciate the kind words and look forward to having you back! Happy travels!

Warm Regards,
Darcy Hambrick
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 3, 2013 via mobile

Location is only 5 minute drive to downtown Seattle so it's worth choosing over paying a higher price for something nearer. It's clean and breakfast is good.. The staff is just a bit dull .. I didn't get a morning paper so I asked to why and didn't much get an answer or paper. Other than that if your not going to be all day in the hotel it's a good place to stay. Clean and comfortable.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cgf11nelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhambrick, General Manager at Holiday Inn Express Seattle City Center, responded to this review, July 5, 2013
Thank you for staying with us and for sharing your experience at our hotel! Our IHG Rewards Club members receive newspapers at their doors every morning as one of their perks. We provide some papers on the lobby only on Saturdays, and everyone gets a paper on Sundays. If you are an IHG Rewards Club member, then I sincerely apologize for our neglect! We should have asked you upon check in, so I will ensure that our front desk staff remembers this going forward. I appreciate your feedback, and I will share it with the staff.

Warm Regards,
Darcy Hambrick
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
118 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed July 3, 2013

While this was only a Holiday Inn Express it had all the features which are expected of such hotels and everything worked rather well. The hotel is well located near the Space Needle and it’s a fairly easy walk downtown or you can catch the monorail which is located nearby. The rooms are a good size and have all the features expected of a hotel such as a fridge and microwave. All in all it represented good value for money and it was a pleasant stay. Would recommend to others.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tholland55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhambrick, General Manager at Holiday Inn Express Seattle City Center, responded to this review, July 5, 2013
Thank you for your recommendation! All of us here appreciate your endorsement and look forward to hosting you again when you return to Seattle.

Warm Regards,
Darcy Hambrick
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Seattle City Center

Property: Holiday Inn Express Seattle City Center
Address: 226 Aurora Ave N, Seattle, WA 98109-5007
Phone Number:
Location: United States > Washington > Seattle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #68 of 100 Hotels in Seattle
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Seattle City Center 2.5*
Number of rooms: 195
Official Description (provided by the hotel):
Discover all that Seattle has to offer at the convenient, comfortable Holiday Inn Express Hotel & Suites. Situated between Seattle Center and the heart of downtown s shopping, dining, and entertainment districts, it's an easy walk to Westlake Center Mall, The Showbox, or Benaroya Hall. The world famous Space Needle and Monorail, Pike Place Market, Seattle Art Museum, Pioneer Square, Pier 66, Cruise Terminal 90/91, Microsoft, Boeing and more are so close our ideal location will suit the needs of any business or leisure traveler. Sports fan? We re minutes to Safeco & CenturyLink Fields! We offer parking for standard sized vehicles at $10 per night (limited space). Whether you re visiting Seattle for work or fun, Holiday Inn Express will be your home away from home. Wake up to our complimentary hot breakfast featuring our signature cinnamon rolls, eggs, bacon or sausage, fresh fruit, and more. Maintain your cardio in our free 24-hour fitness center or go for a swim in our heated, indoor pool. Enjoy a leisurely stroll to numerous restaurants and bars. Our friendly, knowledgeable staff will get you where you need to go! The best of Seattle is waiting for you at the Holiday Inn Express Hotel & Suites. Book your hotel reservations now for the SeaHawks NFL or Huskies football season or choose from one of our great King Tut Packages. Great family fun is just minutes away! ... more   less 
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Also Known As:
Holiday Inn Express Seattle City Hotel Seattle
Holiday Inn Seattle

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