I was more than pleased with my room, which was called a king suite I think. It had a marvelous bath (jacuzzi) tub and shower, nice bath products, comfortable bed and wonderful windows that opened all the way. It was also extremely clean. Really it was a great room and pretty reasonably priced for what I was getting. The TV was good, there was an interesting, decently priced minibar and a free paper, a good gym that was open 24 hours a day (which I love, I hate limited hours on recreation facilities, what if you can't sleep?) I kept thinking the whole time I was there that I was getting so much more that the guests at the Grand Hyatt for a much better price. They are across the street from each other.
I had room service for dinner and for breakfast, both provided by the adjoining Dragonfish restaurant (Asian Fusion). Dinner was terrific, huge and hot. I think I ordered some chicken dish with noodles and vegetables (I don't remember what it was called) and it came with a salad. I also had a fancy cocktail which was tasty. I'd been there (to the Dragonfish) before, it's a really fun place for drinks. The breakfast wasn't good at all, undercooked french toast and missing strawberries, would not order breakfast again. I found the food to be quite fairly priced for room service and it arrived quickly both times.
The lobby is very attractive also.
What I didn't like about this hotel is the staff. They are clueless and not that nice. The person checking me in (may have been his first night) was alright but not that friendly. The person checking me out made disparaging comments about the person that checked me in and kept answering the phone and helping other people when she wasn't done helping me. She was supposedly more experienced than the other front desk employees but seemed incabable of issuing me a credit for missing items (from room service). It must have taken me twenty+ minutes to check out and I was pretty much the only person needing assistance. There was another person there, he was much nicer but seemed to not be that savvy with the computers. There was also a dispute with the woman at the front desk about a complimentary bottle of champagne (it states in their in-room about hotel information book that it's included in the price when you get that particular room), she said that it was only for people getting a certain package but that isn't what their book says. I didn't really need the champagne but I really didn't like her attitude, like I was making it up or something. She is definitely not an assett for this hotel.
The main issue was getting my Coast rewards points for my stay, nobody seemed to know when they were to be awarded and the front desk lady didn't want to help me at all, she wanted me to call the 1-800 #, I think the other gentleman finally said that they would take care of it for me but I just checked and it wasn't done. I stayed there May 20th and it's now June 11th. So I did call their main Coast rewards # and that person said it should be fixed within 48 hours but she wasn't very nice either, making me not to keen to stay at a Coast hotel again. The server who brought my dinner was extremely nice and enhanced my positive experience but I think she worked for the restaurant.
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- Also Known As:
- Paramount Seattle
- Seattle Paramount
- Paramount Hotel Seattle